I am very unhappy with the pick up situation. I arrived at 2384 Hwy 16 on day of pick up before 12 to be on time for truck and was informed that they had a situation of not having my truck. And was informed I had to drive to Kerrville to get it. I was on a time frame to get the U-Haul to place of loading. It was a real inconvenience and frustration. It through everything off. So very unhappy.
PATTIE S
Customer Reviews for Family Auto Sales of Kerrville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the vehicle before
JOHN PMy only negative is that I was unclear where to go to drop off the vehicle.
KEVIN CGood job
JOSEPH PGood job
JOSEPH PThe reservation process seemed ok at first but I was susposed to get a call to complete reservation which never came. I wasn’t able to pick up vehicle until 2 plus hours late. I finally get on road and get a call of no contract
JOHN SService was warm, speedy, and professional. No complaints, and all my questions were answered immediately.
PAUL AI paid for insurance for a reason. My truck engine failed and I couldn't return the trailer to the rental location. I was charged $124 for dropping off the trailer at another Uhaul. What was the insurance good for, then?
ESTEBAN OIt would be nice to go over the basic features of the controls and gauges. There wasn’t a manual that I could find. I figured things out, but it would have helped.
RICHARD YBill was a gentleman and great to work with. Couldn’t have been more helpful and accommodating. Much appreciated.
MICHAEL HGood truck to move with
Charles SThey need to train people better because they charge a lot and I was in a hurry to return the truck because they told me that I need to returned the next day and I can returned until Sunday no Saturday.
JUAN NStop rip off people and customers to keep drive green more bars more MPG. Truck spends a lot of gas This is not true This truck needs cruise control for all u haul trucks rent to customers Need also build in Bluetooth, equipment is not very good drive long distance
ALEKSANDR A