Got mileage wrongDAVID R.
Customer Reviews for Family Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RODERICK L.
not muchclifford N.
The sign on the door said that the hours where 9 - 5 Monday thru Friday. They did not answer any of the doors at 12:45 to 12:56 pm. If they are taking a lunch, then they should post that. I had to leave my keys in the night deposit box, and call and leave a voice mail, and let them know that I took pictures of the location, gas gage and mileage, just in case they tried to over charge me. Smh.charlotte J.
No where to park my truck but in the driveway. Signs say not to park in the driveway.Amanda W.
Customer did not leave a comment.Peggy K.
My original drop off was Goodrich, I get a call from the Shepherd location stating I was to bring the truck to him and it was to be there at 8:00am where is his truck ?? My drop was Goodrich and remained at Goodrich Jeffand his wife @ family auto are excellent people and there to please .. now the person in your shepherd location put notes in my file of how rude I was and overbearing and my use of profanity, he called me wanting a truck brought to him 12 miles away when the Goodrich location is 3/4 of a mile from my house and where I scheduled it to be dropped off .. not shepherd soo my thoughts to this is how was this person able to get my information in the first place and why was he trying to schedule the drop off point at his location?? That troubles me to no end !! Need to shut down the shepherd location not useful and especially not when you have pushy people digging through files looking at other locations and bothering customers for trucks that aren't going to that location in the first place.. there is a location in Goodrich , Livingston, and Cleveland, why is there one is shepherd? Especially with management like this ? I'll never rent a truck from that location EVER !!Kendall S.
Not a thing!Sharon M.
had to go back to place next day because they never updated my return and when i went back the person was very upset that this is not his job that this is his wife job and using bad language cussing his wife on phone and a area manager i would never go backRaj D.