Customer Reviews for Family Auto Service Center
(U-Haul Neighborhood Dealer)

110 reviews

318 Lincoln Hwy E   New Haven, IN 46774

(260) 748-3038

Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(260) 748-3038

318 Lincoln Hwy E
New Haven, IN 46774

Services at this Location:

Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

absolutely nothing!

EMILY S. 
Rating:
5.0

Gentleman was very polite and courteous

NICKIE L. 
Rating:
5.0

Nothing. Online Pick up was easy

Steve W. 
Rating:
1.0

I have had to use this location twice. Never have I ever met such a ride and unhelpful person. I also used budget rental and would have used them this time if a truck had been available. This representative of u haul ruins your business

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
2.0

I had a complaint they did not want to hear about it very rude man

Dawne H. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

The address it sends you to is an auto mechanic shop. The actual dropoff spot is further down and across the road. Before trying this location I went to another location and the key drop-off was unusable. No barcode was on the sign above. Both spots are terrible and need to be worked on.

Dylan C. 
Rating:
1.0

Remote drop location. Barcode wouldn't scan so dropping off the rental was a pain in the ass. I hate that you make the customer do more work so you don't have to keep employees on site longer. Also, make the shitty app work so you can upload a recent photo.. We had all kinds of location Issues so I locked the truck and dropped off the key. In the drop box. The app wouldn't let me

Ryan L. 
Rating:
2.0

Customer service was awful and the app is crap. Glad I'm paying you so I can do all of your work. I had already locked the truck at the location and dropped the keys in the box only to find out that I have to submit photos. Little late there. The employees should of told me that upfront considering this is the first time I've used this location. I won't from now on.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Floyd K. 
Rating:
3.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
3.0

Customer did not leave a comment.

NANCY C. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

The only thing I would suggest is that it had something saying if sanitized etc

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
4.0

The online process was ridiculous! They changed my location pickup saying there were no trucks in New Haven even though I'd booked one. Ended up taking a couple of hours just to get things straight

ELIE S. 
Rating:
5.0

I was returning trailer a day early. I would like to suggest that all locations sign by receiving attendant, the paper work: stating date and time of returned item(s). Thank You.

Dennis F. 
Rating:
4.0

Customer did not leave a comment.

Ross C. 
Rating:
5.0

Website was a little slow for online pick-up. Saturday mornings are very busy. Maybe advise Friday night pick-ups instead if they are gonna be finished by Saturday evening.

Brenda K. 
Rating:
5.0

I have no complaints at all !

Wilbert L. 
Rating:
3.0

The only issue I had was the truck smelled of cigarette smoke.

Brian C. 
Rating:
5.0

Great customer service and friendly. No issues with the uhaul truck.

Barbara S. 
Rating:
5.0

They were helpful and even told us where to go to get the wiring fixed that the Boulder location wired backwards

Annette K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Very helpful, responsive and friendly

James S. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Parking for the rental vehicles at the drop off location was confusing. Luckily, someone was there on the day they were supposed to be closed and showed me where to park. The drop off location was actually across the street from the return location address.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
1.0

I paid for a dolly and 6 moving blankets. Neither were provided. We had to move boxes and furniture up and down 3 flights of stairs. My husband ended up throwing out his back. It took 45 minutes to pick up the truck using the app. The app had us restart the process 3 times. To complete the pick up process we had to eventually call the customer service department and speak with a rep. We had a difficult time getting the lock off of the back door to obtain the key. When returning the truck it took 30 minutes, as the app had us restart the process 3 times. We could not get the lock on the back door to lock the key back in. We therefore had to lock the keys and the pad lock in the front of the truck.

Holly D. 
Rating:
3.0

Customer did not leave a comment.

LEIGH S. 
Rating:
4.0

Customer did not leave a comment.

Jill P. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
1.0

Inside of truck was dirty and leaked fluids! We did not receive the furniture dolly or the standard dolly we rented. And never received a call to return to pick them up. Was too busy cleaning the inside of the truck and packing up for move and didn't bother going back to get them. The back of the truck was filthy - dirt and stones on the floor of truck - we had to clean it before using it. Funny thing is there is a sticker noting $25 charge if not cleaned...wonder if I could have charged them for not cleaning it and having to do it myself. It leaked red fluid all over my driveway and the brakes were very bad.

Michael G. 
Rating:
5.0

Honestly felt right at home.

lee D. 
Rating:
3.0

On line info and registration given more consideration.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
3.0

Returned after hours and it was extremely difficult to locate the drop off area which was across the street from where the UHaul vehicles appeared to be stored.

Garrett P. 
Rating:
5.0

Everything went smoothly. Loren is so friendly and helpful.

Triva C. 
Rating:
4.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

lawrence F. 
Rating:
3.0

The 24/7 app wouldn't work. Had to call. Then my credits cards weren't going through. Again, a problem on your end. When it did go through,after 5 tries, I was given the padlock code. Again, problems. It took 15min of playing with the lock before it opened. Your 24/7 program needs work!

Laura P. 
Rating:
5.0

Everything was excellent. I was hoping the passenger side fender folded down like the drivers side. Getting back into the car through the passenger side took some effort. Not a problem with the trailer, just unfortunate for me.

Gary L. 
Rating:
5.0

I had never rented from this place before and didn't realize they rented uhaul, would definitely rent from them again and would recommend to anyone.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

DOUG H. 
Rating:
2.0

Had to pay for a extra 30 miles because this was not even close to the location that we needed. Still got changed by this location because I was a little over 3 miles over what I thought we would use. Would like my extra $10 back because of that since I filled the gas tank up way past the 3/4 mark. Truck was no where near a gentle ride driving it across town was like fighting a bull. Hopefully this next Uhaul truck I have to rent in the next week will be closer to home and a better truck.

Jason R. 
Rating:
5.0

Fast and great service and easy, people nice to deal with

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Best service

Triva C. 
Rating:
5.0

Put movers code on your receipt too

Jennifer H. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everything went smooth with the rental.

David B. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
3.0

Customer did not leave a comment.

jamie B. 
Rating:
4.0

Very busy and successful place. Might want to have a second set of hands on Saturday to help the shop manager so he can effectively do his customer service duties for the shop and U Haul customers. Otherwise everything was excellent!

Scott C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
4.0

Customer did not leave a comment.

anthony P. 
Rating:
4.0

Customer did not leave a comment.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
4.0

Work on improving the fuel mileage too way to many fill up i had to spend over $400.00 in gas on top of the $1600.00 to rent the truck

james P. 
Rating:
3.0

The floor of the truck was dirty and it was generally not very clean. The people we worked with were very helpful and we appreciated them. I drove carefully (to help with milage) and the MPG seemed very good - I was impressed.

Roger M. 
Rating:
3.0

It took some time to learn how to navigate through the internet reservation, pickup and return process, but it was my first time. Knowing the system will speed up my next experience.

Rick H. 
Rating:
5.0

Great people to work with!!!

SCOTT M. 
Rating:
5.0

24-hour drop-off location with very convenient. Within a couple hours of dropping off after hours I received a final confirmation bill. The next day when I went in to co firm everything was ok the employees at location were very friendly and helpful

Kathryn N. 
Rating:
4.0

The UHaul system charged me for 2 days when we only had it for one. Loren made it right and refunded the extra day. Thank you!

Grant B. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
3.0

Have the truck ready to go at the set time. We were supposed to be able to do the pickup with the app. Instead we had to wait 45 minutes for them to ready the truck.

Tess B. 
Rating:
2.0

Key was not where the online booking told us it would be. Key was just under the seat on the floor not secured. No drop off instructions. No security to protect me after I dropped it off against someone else stealing the truck.

Kayla L. 
Rating:
5.0

Customer did not leave a comment.

joe K. 
Rating:
3.0

Inform customer that gas needs to be at same level or will be charged an obscene amount for it. Drove 20 miles and charged $36 dollars for gas. Didn't know that was even something I needed to do.

Jordan B. 
Rating:
3.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

None

Kurtis L. 
Rating:
3.0

Customer did not leave a comment.

ashley L. 
Rating:
3.0

Customer did not leave a comment.

Tina B. 
Rating:
3.0

Your customer service rep the day I rented was awful. I couldn't get my phone check in to work and I was transferred to four people who didn't know anything. Then I finally got it on my own after being there over an hour. Then I couldn't find the key and they phone number for help on that went to voicemail. I found the key under the seat. So I was there at 3:30 and got the truck at 4:45

Sara M. 
Rating:
5.0

The owner was very helpful and understanding.

mary ann W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Brandon M. 
Rating:
2.0

I rented a U-Haul for Friday but change the date to Wednesday but was double-billed on Friday for a truck I didn't even rent probably won't again from U-Haul

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

karen B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
2.0

No lights at lot for nighttime return.

Pamela H. 
Rating:
3.0

Check to see if the roof leaks before renting, and fix passenger side mirror that is broken

Dave D. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Agent got us a lower rate and was much appreciated. Have a few extra dollies available just in case a customer needs them.

robert F. 
Rating:
1.0

owner was very rude

earl H. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Very pleased with the service!

Brad G. 
Rating:
3.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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