Customer Reviews for Family Auto Service Center
(U-Haul Neighborhood Dealer)

Rating:

1.0

Customer service representative is a dick head.

Rating:

5.0

Dropped the trailer off after hours with no problems. They already were looking it up in the system prior to us coming the next day to confirm they received the trailer.

Rating:

1.0

The employee in this drop off location was rude

Rating:

5.0

Dropping off truck using app was easy.

Rating:

3.0

I did everything I could to get things back in a timely manner but from start to finish UHaul was being a pain. Instead of working with me all I received was attitude and some guilt tripping.

Rating:

5.0

Loren was very helpful and professional. This will be my go-to location in the future.

Rating:

5.0

Once we return home to unload and return the truck,there was what appeared to be oil on the driveway. Just wanted to let someone know

Rating:

2.0

Actual drop off location was allegedly across the street from posted address on google and on the uhaul app. Signs were posted by the local shop, however these signs were not readable from road. Attendant came out to complain that we pulled into the parking lot, at the actual address posted and complained that we didn't follow the small signs that were posted in a way you couldn't read without pulling into the lot. This location needs to update it's address in the app and post larger signs; at the least, have a little respect. Me pulling into the parking lot, at the address listed, is exactly 100% what I was asked to do.

Rating:

2.0

They only have one person doing anything there. When you are in a time crunch it is not fun to be waiting for 40 minutes so they can shoot the short with others

Rating:

3.0

The lot where the Uhauls are located is across the street from the office and very dark at night when returning equipment after hours. Security lighting would be a good idea.

Rating:

2.0

The app wasn't working correctly, first woman I talked to said she'd text me a video on how to use the app (that wasn't working) blankets I reserved wasn't in truck, took 33 minutes on phone with support to finally get keys. Was told I would get 50 discount because of the miscommunication and delay. Never got it. Never use you again!!!

Rating:

3.0

Ridiculously expensive for such a ahort period. .79 a mile/ fees, fuel..its just all Ridiculous. Not impressed by the "only 19.95 a day" crap

Rating:

1.0

There was no one there all weekend. You have to disconnect the trailer yourself. I would have picked a different spot if I knew this

Rating:

5.0

Guy's were quick and very friendly. I would recommend them to everyone. Thanks for your help guy's.

Rating:

5.0

The equipment was clean and ready to go at the time of my appointment. The agent was courteous and went over every detail on how to operate the equipment. I would go there again

Rating:

1.0

VERYYYY RUDE!!!

Rating:

3.0

The lot was full, had to call and ask where to park the truck. The just had us park in the middle. And drop key in the box. I ask if he could help fix the mileage like the last Rep said. But he said no. He didn't come and check the truck or check it in. But it was checked in the next day.

Rating:

1.0

Just shut this location down. That's all I have to say at this time. My lawyer will quote the rest.

Rating:

5.0

Perfect customer service

Rating:

3.0

The Uhaul ran well but when we went to start it it was dead. I got it jumped but it did put an hour damper on our moving we had to do.

Rating:

5.0

The uhaul signs were a hard to see as I parked next to the other trucks not seeing I should of went across the street to the shop that you set everything up at.

Rating:

5.0

Nothing. Everything was smooth!

Rating:

4.0

On May 4 I received a call from customer service saying the pick at the original location was not available. I told the customer service representative that it was frustrating since I had scheduled it so far in advance. Her response to me was that’s life. As I waited for her to find me an alternative pick up location I stressed I would not be paying to up grade to a bigger truck because this was not fault. Her response was ain’t my fault. I proceed to tell her that she did not have good customer service . She said her name was Camille. She did not represent your company well out all. Your company will suffer if you continue to have individuals with that kind of attitude work for you. In the future I will look for alternative companies for my moving needs. Brenda Carey

Rating:

1.0

Very confusing location, map takes you across the street from where the lot is, also the lot was small and cramped and out of parking spaces for the trucks

Rating:

1.0

Was told they do not check in trucks. Told to park in lot across street and put the keys in box located there. Called customer service when I got home. They assured me I would be fine and that they would call and have them check my truck in.

Rating:

5.0

Great customer experience!

Rating:

3.0

Drop off was Sunday morning, nobody there. Not much to say about it.

Rating:

5.0

Loren Stewart goes above and beyond in helping his U-Haul customers get the moving equipment they need!

Rating:

1.0

it wasn't the locations fault, it was the app for uhaul and their 24 7 rental service. it wouldn't let me return the truck like at all, it made me a day late because I was unable to pick up a truck after paying guys to help me move and for the truck. it cost me a lot more than just the rental with their mess up.

Rating:

5.0

Fast and friendly service

Rating:

5.0

Excellent service.

Rating:

2.0

The app was the worst thing I’ve ever used, it took an hour to get the app to work. I will never use that again, need to go back to face to face business. I would not recommend anyone using the U-Haul app.

Rating:

5.0

Very professional and respectful of our time as well.

Rating:

1.0

Staff left before closing and switched reservation to 24/7. Delaying my rental by an hour. Truck was dirty and had a check engine light on.

Rating:

3.0

Other than having to unhook the transporter myself, it was ok

Rating:

5.0

Welcome and friendly service.

Rating:

5.0

Easy and fast process.

Rating:

5.0

The only thing I had to do with was the lock and the owner came out and help me. Get it open and I had no problem after that. Everything was awesome super clean and superfast after figured out how to do it.

Rating:

3.0

No complaints with return location.

Rating:

5.0

I was very happy with the service and the equipment the manager was very helpful and thorough…..he was very courteous and forthcoming explaining everything in great detail making my experience very comfortable

Rating:

5.0

nothing Jim is good

Rating:

5.0

Nothing.

Rating:

3.0

The lot was crowded and only 1 parking spot was available, orange drop box was found after passing by once.

Rating:

5.0

Easy in easy out….Decent price…..Winning!

Rating:

4.0

I feel the truck rental rates are fair, However a dollar a mile is a bit excessive since it does not include the fuel with a national mileage rate of .65 cents per mile.

Rating:

3.0

I ordered a dolly during ordering which was $7. Did NOT add on any extras for furniture or ANYTHING. Went and did my mobile pickup, so I wasn’t dealing with a person directly and when it was time to check out, there was an additional $20 charge for matresss pads I did NOT ORDER and it would not allow me to remove it. Opened the truck to 4 huge bags of mattress pads to which I had to pay for but never freaking used because I did NOT NEED THEM! Hence me not ordering them. 😒

Rating:

5.0

Plenty of room for drop off

Rating:

1.0

It is a scary place to drop off after hours especially if you are a female. No businesses open and it is difficult to locate drop box.

Rating:

4.0

The truck was nice and clean. The lot was a little tight getting a big truck out of. Everything went pretty good but it was almost out of gas.

Rating:

5.0

Great customer service!!!!