Customer Reviews for Family Car Sales Inc
(U-Haul Neighborhood Dealer)

168 reviews

4046 US Hwy 1 N   Hoffman, NC 28347

(910) 684-5708

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(910) 684-5708

4046 US Hwy 1 N
Hoffman, NC 28347

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Smelled like cigarettes, constant problems with the vehicle, literally the worst uhaul I have ever rented. Wish I could get money back, thought I was going to die driving that piece of shit

Cameron H. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

Improve better communication about the miles and how it start

Sanperrio R. 
Rating:
5.0

Customer did not leave a comment.

Chasity M. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

No smoking 🚭 means no smoking don't rent out til the smell is gone. Attention corporate. if they don't have a truck call immediately,don't let me drive to a location just to be told sorry good luck finding a truck, we will call you. Location was perfect. You have work to do.

Damion P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
3.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

This was a ways from my house, I had set the reservation with Jus Storage, it was transferred to a place further away from my house in Hoffman, NC. I saw a sign in the trailer that said to avoid a $15.00 charge sweep it before returning. I swept it but it was not cleaned prior to our use. I had purposely picked Jus Storage because I was not sure how long we would need the trailer, they close at 12 on Saturday so I knew if we were a little later than 4 we would not be charge for the second day. I needed to have it early because we left at 6 am. We were finished with the trailer at 6, but the place we ended up getting it from told my husband if we did not have it back by 5:30 we would be charged for the next day. Very disappointed to have been charged another day , did not get any blankets and have to drive further to get the trailer.

Kellie B. 
Rating:
3.0

Lot is sandy and not well defined - recommend paving the portions that require walk around inspection of equipment or trailer hitch hookups. Staff is friendly and helpful, but rarely on time to greet customers with pickup or drop appointments. Office is small with limited supplies.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
4.0

Received a text message hours after we had already dropped off at one location that I was to drop it at a different location. Slept poorly because it was after hours stressing that I was going to be charged more for dropping vehicle at the location that woman at Papas told me I could drop off at. Again communication could be a tad better.we dropped vehicle off at 5pm didn't get the text until almost 11pm. A call would have been appreciated. Otherwise. I was happy with Uhaul and would more than likely use again in the future. Best prices for the area I am in.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Aldo L. 
Rating:
5.0

I have rented probably 40 uhauls in my life. This is the best, quickest, most friendly location I have ever experienced. I will only go to this one from now on.

KELLY C. 
Rating:
5.0

Customer did not leave a comment.

brittney G. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
5.0

I wil only be renting from this location in the future. This was by far, the most professional U-Haul rental experience over ever had.

MITCHELL R. 
Rating:
5.0

Keep up the good work

ROBERT S. 
Rating:
5.0

Great service

JOHN M. 
Rating:
1.0

The person working there lied about the amount of gas after I specifically told him that it was incorrect. I put the correct amount of gas on my contract but he still didn't change it on his end so I was charged for not filling the truck up when I actually returned the truck with more gas than I picked it up with.

JELANIMALIK B. 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
5.0

Continue to get guys like the owner in Hoffman NC

KELVIN P. 
Rating:
4.0

Customer did not leave a comment.

Josiah G. 
Rating:
5.0

Cigarette smell was bad.

Jang L. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
5.0

Can't think of anything at all my experience with U-Haul there is always great.

CREOLA W. 
Rating:
5.0

Vehicle broke down mid drive. Couldn't haul any furniture or supplies from one location to another. Was overall a terrible experience compared to previous experiences with UHAUL. Pickup company and employee was excellent just overall UHAUL experience was not so good!

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN J. 
Rating:
5.0

The customer service that was given to me on today was impeccable. I'm a widow and I purchased a UTV and needed a utility trailer and the Uhaul specialist assisted me and also provided additional services for the future if needed to take it back a forth to the dealership.

NIKKI P. 
Rating:
5.0

I rented a hand truck but never received it.

CHRISTIAN R. 
Rating:
3.0

Gas tank was on empty when I drove it off the site. You should better enforce your policies when it comes to gas, or otherwise refuel it yourself. On a positive note, the guy working there was very friendly and fun to talk to.

ADDISON C. 
Rating:
5.0

Very satisfied

DENNIS L. 
Rating:
5.0

Initial online booking would not let me enter an appropriate time. It only listed a few times in the middle of the night.

STUART H. 
Rating:
5.0

Customer did not leave a comment.

SHAKIMA W. 
Rating:
4.0

Customer did not leave a comment.

THERESA P. 
Rating:
5.0

Keep being awesome!

STEPHEN H. 
Rating:
5.0

he was very friendly and answered all questions.

CALVIN T. 
Rating:
5.0

Customer did not leave a comment.

Shaun S. 
Rating:
5.0

Manager was always friendly and helpful to satisfy needs.

Bruce K. 
Rating:
3.0

Up front descriptions of pricing and vehicle expectations. i rented a one way truck and now and being billed higher due to me not returning back to this location

Detrice D. 
Rating:
4.0

Customer did not leave a comment.

MANDY H. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

I don't see anything at all wrong, this is a great place to rent from.

CREOLA W. 
Rating:
5.0

Customer did not leave a comment.

STACEY D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

I can't think of anything that can be improved this location. I would definitely rent her again also let family and friends know this is a great place to rent a U-Haul.

ESSIE G. 
Rating:
5.0

Went out of their way to meet my needs.

STACEY D. 
Rating:
4.0

Mr Kevin was very accommodating, helpful, friendly, excellent and observant and eased our experience professionally, in spite of the fact his power in the area was coming and going, mostly going on a 93 degree day in a possibly 12x12 office. That smile. Thank you Mr Kevin at Family Car Sales and uhaul on #1 hwy N in Hoffman nc. Thank you uhaul. We have recommended to friends who will be moving in 1-2 months and helped us. Our first experience with uhaul and delighted.

Marsha G. 
Rating:
5.0

Customer did not leave a comment.

RALPH H. 
Rating:
4.0

Customer did not leave a comment.

DWAIN L. 
Rating:
5.0

Went out of their way to be sure everything went well. Certainly would recommend them for the great service.

ELIZEBETH O. 
Rating:
5.0

NA

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

I was very pleased

TONY W. 
Rating:
5.0

everything was fine.

RAMON S. 
Rating:
5.0

Customer did not leave a comment.

Jodi H. 
Rating:
5.0

Customer did not leave a comment.

KIM D. 
Rating:
5.0

Very friendly and professional. Above what we came to expect

David G. 
Rating:
5.0

Customer did not leave a comment.

ELVEN S. 
Rating:
5.0

Every Handled in a very professional manner

John S. 
Rating:
2.0

The truck we had reserved was not available so we had to use a smaller truck. Had to take extra trips because of this.

Christopher T. 
Rating:
4.0

Customer did not leave a comment.

KALEIGH F. 
Rating:
3.0

Kevin was awesome, and lives close by so he is there early and leaves late. Hard worker and wants to see everything work out for the customer. My problem is with U-Haul as a whole, my reservation was at an entirely different vendor for a 26 foot truck. I show up to where my email confirmation says to go, and they tell me that I was switched to this location for a 15 foot truck. I ended up paying more money in gas and $1 a mile charge at a farther location than my move, more money in gas because I had to make multiple trips since I had a smaller truck and couldn't do anything about it, and a very unhappy customer who was charged more because it took longer. Just an overall nightmare.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

JAYSON D. 
Rating:
5.0

I don't know what we would have done had Kevin Ingram not still been open after all the other UHaul dealers in Randleman, N. C. had closed. He even loaned us a ball for the dolly we rented which we will return to him when we return to Wilmington. Such a nice man and we so appreciate him being there. Thank you, Kevin!

CLYDE C. 
Rating:
2.0

Rented a furniture dolly, as this was necessary for me to move large pieces of furniture alone, And there was not one at the site though I was slowed to rent it and pay for it online.

STEVEN B. 
Rating:
2.0

Had to go to 3 locations over 150 miles round trip. Guaranteed reservations were not on site.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Hyeon L. 
Rating:
3.0

My order changed multiple times, due to equipment availability. But when I got to this location, they had 2 tow dollies, although Uhaul told me the day before none were available. Seems like Uhaul's tracking and logistics is lacking, and causes customers to have to do the work in calling/verifying. Nor was there any compensation/discount for my order getting changed and me having to go further to get the equipment that previously was scheduled to be closer to my home. Not a great experience.

DARREN T. 
Rating:
5.0

Customer did not leave a comment.

Mitchel H. 
Rating:
1.0

Select individuals that come to work to promote Uhaul in a positive manner and not display negative a negative attitude toward customers.

MACK S. 
Rating:
5.0

Awesome service!

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
2.0

Customer did not leave a comment.

Reven B. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Very pleased with my service, especially since it was Sunday. The gentleman was very helpful.

ASHWORTH S. 
Rating:
5.0

The employer who works there was fantastic. He went above and beyond IOT make my uhaul experience great. Definitely going back to do business with his in the future. Thanks

Lukasz H. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Rade S. 
Rating:
2.0

the lights did not work, I only had brake lights and directionals so I had to drive with the flashers on the whole time, also the tires are 1/2 bald

Steven C. 
Rating:
5.0

The gentleman who rented to us was very polite, respectful and helpful, the service aspect was very pleasant, however U Haul waited a full 5 days to debit our account! This put us in the negative. We will be using another company in the future if the option to pay cash is not therre.

Tracy K. 
Rating:
5.0

The trailer was great, and the location was very easy to work with.

James B. 
Rating:
5.0

N/A

Oluwaseun O. 
Rating:
3.0

Kevin was super friendly, professional and very easy to work with! I would definitely rent from him again!

Tony B. 
Rating:
5.0

In and out about 30 min

Ray P. 
Rating:
5.0

The uhaul representative here was very helpful. No problems at all with this location.

Keith H. 
Rating:
4.0

Pick up location supplied th wrong hand truck but quick made arrangements for me to pick up the correct on at another location

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Excellent customer service!

Melissa B. 
Rating:
5.0

I would like to be refunded the 2 days I didn't use the truck. I turned the truck 2 days early and asked if I would receive a refund on those 2 days. Said U-Haul would refund tho2 days. Thanks

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Rosemary B. 
Rating:
5.0

My experience was great and I can not think of anything thqt I would have had done differently.

Earlene M. 
Rating:
5.0

Excellent customer service... Truck was ready to go when I got there... Very friendly... Would definitely use them again if the need arose. Thank you so much

Suanne S. 
No reviews have been submitted for this location.

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