Customer Reviews for Family Pantry
(U-Haul Neighborhood Dealer)

648 reviews

21190 Commercial Dr   Mundelein, IL 60060

(847) 388-0415

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: 9:30 am - 4 pm

Services at this Location:

Contact Us

(847) 388-0415

21190 Commercial Dr
Mundelein, IL 60060

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: 9:30 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dealing with Vic was awesome. Outstanding customer service

RENNAN D. 
Rating:
5.0

They did a great job.

KEVIN G. 
Rating:
5.0

The process was very easy, and the gentleman behind the counter where the truck was picked up very friendly. A great experience.

James B. 
Rating:
5.0

Customer did not leave a comment.

LAITH A. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Everything was great and went very smooth I will definitely recommend this location.

TIMOTHY F. 
Rating:
5.0

We used them several times and have never been disappointed!

Steluta G. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

SRI VENKATESWARA A. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

ANNAMARIE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

IAN S. 
Rating:
5.0

Thanks

GUSTAVO S. 
Rating:
3.0

Truck was in good working order but had a odd smell in cab. Checkout process was a fiasco as I booked online 24hour truck share style reservation. Turns out this location was not that type, so I lost 40 minutes time dealing with customer service before i finally got keys. Even a small sign in front of building would have been nice to indicate liquor store clerk has keys for trucks would have saved me hassle.

Ken K. 
Rating:
4.0

Customer did not leave a comment.

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE L. 
Rating:
5.0

Exceptional service!!! Friendly and helpful, plus the vehicle was available as promised and in great condition! Highly recommend this location!

BARBARA C. 
Rating:
5.0

Great experience. Staff was excellent at Family Pantry was great both checking in and out. Truck was great - clean and easy to drive. Would absolutely rent from the location again.

JAYNE K. 
Rating:
5.0

Fast rental with early check in procedure. Will rent there again.

John W. 
Rating:
5.0

Customer did not leave a comment.

DILIP P. 
Rating:
5.0

Customer did not leave a comment.

CRESENCIO S. 
Rating:
5.0

Great help when I couldn't pick up the truck online!

DEAN R. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
4.0

The only issue with the equipment or the rental process itself was that the van was not available at 7 AM on the day of rental for self-check out as communicated. There was a glitch where the system hadn't been set correctly, but after a call to the main customer service number and a 15 minute wait, the representative was able to reset the system and walked me through the self-checkout. Otherwise, everything worked well.

WILLIAM Z. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

RAHUL S. 
Rating:
3.0

The drop off location was conveniently located but parking was very limited for the larger size truck. I would have liked to have gotten some kind of drop off receipt at that time as well.

Cheryl T. 
Rating:
2.0

POOR CUSTOMER SERVICE! I WILL NEVER GO THERE AGAIN!!!!!

BRENDA R. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Always a great experience. The owner is very, very nice and makes sure everything is in order before and after the rental.

DAVID B. 
Rating:
5.0

The attention at Family Pantry was excellent

ROBERT K. 
Rating:
5.0

Thanks

JEROME B. 
Rating:
3.0

Customer did not leave a comment.

Marie A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

This is the best and only place to rent U-Haul from. The owner is great, the trucks are easy to pick up and return anytime. I send all my family and friends there.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

VADIM S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Outstanding service, always clean trucks, franchise owner is wonderful!!

STEVEN P. 
Rating:
4.0

Initiallly a mistake was made on my contract and I was charged almost double what I should have been. I contacted the rental location who understood immediately and swiftly corrected the contract, and refunded the difference. Great reaction to an unpleasant surprise.

Gregory K. 
Rating:
3.0

Customer did not leave a comment.

DOMENICA P. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

ROSINA M. 
Rating:
5.0

I always choose this location, the owner is so cool and easy to deal with. Always recommend.

CHANDRA SEKHAR T. 
Rating:
4.0

Uhaul system / connection was very slow Saturday morning, I waited 30 minutes. The price is very acceptable, will use again in the future!

ROMUALD Z. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

CHERYL D. 
Rating:
5.0

Really good customer becperience. Thanks for your support

RICHARD R. 
Rating:
3.0

Dirty truck and not the best value. Got the job done for 1/2 day

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE M. 
Rating:
5.0

U should provide free dolly and 5 blankets

TERRENCE H. 
Rating:
5.0

All uhaul locations should have the fill up the tank policy when returning the vehicle, as this location has implemented.

JANEK K. 
Rating:
5.0

Everything went well. Rick was great to do business with. This is my 2nd time renting from this place and definitely will do it again!

CRESENCIO S. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

GREG A. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL L. 
Rating:
1.0

I am still getting charged even though I completed my rental.

NOEMI G. 
Rating:
5.0

This is the ONLY location I would rent from. It's convenient, the proprietor is friendly and professional. The trucks are ready and clean for pick-up. I highly recommend them.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

DEVIN T. 
Rating:
5.0

Customer did not leave a comment.

Eugene F. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Truck was clean inside. However, there were issues with driver and passenger doors not shutting properly (required hard slam to close fully). Truck had multiple scratches/scuffs/dings not indicated on initial rental damage report. Rental agent was good, which is why I gave the overall an above average rating. Only used 6 furniture pads, but got charged for 12. Not a huge deal, but disappointing.

TED K. 
Rating:
5.0

Customer did not leave a comment.

JAGGA G. 
Rating:
5.0

Customer did not leave a comment.

MARC H. 
Rating:
5.0

Customer did not leave a comment.

KIRILL N. 
Rating:
5.0

Another solid Uhaul experience

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

DERRICK L. 
Rating:
5.0

Customer did not leave a comment.

JANEK K. 
Rating:
5.0

Customer did not leave a comment.

YEVGEN S. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Nice guy, great truck, fair price.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

RAFAL O. 
Rating:
5.0

Service is always great at this location.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Andrei B. 
Rating:
5.0

Rick was courteous and very helpful. There were enough trucks available to rent at such a short notice. Will definitely use this place again to rent a truck in the future!

CRESENCIO S. 
Rating:
5.0

Customer did not leave a comment.

PIOTR B. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Excellent service. Vehicle was clean and your representative answered all my questions very informative!

JEAN T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Christina F. 
Rating:
5.0

Customer did not leave a comment.

VINCE J. 
Rating:
4.0

Very simple, just had to find the place and then it went smoothly.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Jose N. 
Rating:
3.0

Customer did not leave a comment.

Amie W. 
Rating:
5.0

Customer did not leave a comment.

JANET I. 
Rating:
5.0

Super friendly and helpful, thankful for such an easy service

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Designate spots for returns so you know exactly where to park during 24 hour return

JASON M. 
Rating:
5.0

Customer did not leave a comment.

DILEEPKUMAR REDD P. 
Rating:
2.0

It is really awkward going to a liquor and tobacco store to pick up a u-haul.

Gene G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

The whole experience went exceptionally smooth. I would use this location again. Thanks

ANDRYA P. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas N. 
No reviews have been submitted for this location.

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