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PASCUAL R
Customer Reviews for Family Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location should stock at least one furniture dolly and one appliance dolly for the larger items. This should be company policy for all locations.
Michael EVery good i liked
EGNOLD BGreat customer service in and out fast very clean and reliable most definitely will use again
GABRIEL KThe person who use it before me didn't clean up I would but I didn't had gloves to pick up the paper towel only thing I did sweep
GORNETT HHorrible experience. Had to go to 3 different locations since online pickup was not done priperly by none of the locations.
Ricardo CReally bad costumer service on return of rental l
michael hThey billed me twice- once when I walked in to reserve as there was never an answer to their phone and again when I picked up the truck. Both times they asked to see my card.
sandra jRude.
Jeverson EAngelina, was great!
Sergio MThe return process was a little hard to understand. Nothing bad on the location …but the U-Haul online process didn’t really work. I returned the vehicle on 6-15 and put the keys in the drop box but wasn’t able to check in using the app.
JOHN GVehicle check engine light was illuminated right from pickup. Customer service from this shop could have been better. An Issue arose regarding charges that was quickly rectified by U-Haul corporate customer service. I would definitely use U-Haul in the future, Not sure that I would use this same vendor/provider.
david cThis was the worst service I have ever experienced. I literally made a complaint, nobody called to check in with me, they disregarded everything I said. I complained about the vehicle needing an alignment, brakes were terrible, the car was literally empty. I literally drove two miles and the fuel light came on. The car even shut off while I made it to the gas station. Worst service
Tristan SHorrible service and customer relations. I will never do business with these people again
Jessica HMight as well do there job for them...Empty on gas, dirty and damaged...
Jonah JNothing
lasunda lUnauthorized charges !
samantha LEasy going, informative, and very understandable.
Olterrio VPersonnel is amazing
Carmen HI will use this location again. I had past bad experience with other places which made me switch to Penske. But, this place have nice staff, very professional, and understanding. Will ise Uhaul again because of my experience with this location. Thank you
Ariel AThis is the location I was given to return the truck, the lady was extremely rude and said we could not leave it there. I told her to take it up with U-Haul, I was following what I was told and sent by email
Elizabeth Cwas treated professionally and with respect .
Harry WEverything is good.
Lascelles GBuenos días yo pedí x 40 millas y solo use 20 y ustedes no me devolvieron el dinero de las millas q no use espero x favor mi devolución. Gracias. Vilma Palacios.
VILMA PExcellent customer service
Lydia PThey give me a dirty truck , a they charge me a gasoline, and I left it same they give it to me I have proof,, I email to them and no answer back to me
Keny PI was taken care of right away and had no problems
BRUCE RPeople is very friendly and take care you
Luis CGood
OSCAR AFirst I scheduled to pick up the truck from 1:00 pm Till 5:00 They give the truck at 2:00pm Then they give me the wrong truck “ With no Gas on the tank I was in a tight schedule but I put Gas on the truck And I bring the truck back before 5:00 pm And they charge me for another day !!! I want a refund for the extra charge Thank You .
Herminio LAddress was wrong. No one spoke English. Wouldn't show us where to park. Rude.
Nina WI couldn’t use the app to pick up the truck. The truck did not have a working blower fan so there was no A/C or vent my entire trip and the trucks breaks seemed very weak I had reserved a truck with moving pads and there was no pads. The truck had a place for a dolly and a bag for pads but neither were available
Daniel MMy experience was very pleasant, service was quick and efficient, so I can't really suggest improvements.
Juan TThe truck was good for a last minute need but the truck had only 1/4 tank of gas which was nit enough for the job. I did not like that I had to think about refueling from the start of me entering the truck. I don't mind fueling up what I use but after I use it starting from a full tank. Also this truck had no air conditioning and here in Florida it get hot. These 2 things did bother me but I was able to complete my move.
Miguel TGreat customer service delivery
jackson m24 hours service will be nice
Luis MMore customers need to be more vigilant about the gas available in vehicle before leaving the lot I rented the truck and when I noticed were the level was and immediately call didn't have assurance that I was going to be honored so I returned without using it and now skeptical about sites for U-Haul
ERIC HCheck vehicle. The check engine light was on.
Paul MIf I rent a car at a specific location, don’t send me away to another location .
Curtis ATHE U-HAUL STAFF TREATED US VERY FRIENDLY, LIKE FAMILY, THEY HAVE GOOD PRICES, AND THE TRUCKS CLEAN.
RAUL FThe service was excellent but the truck had a few issues, check engine light was on, the driver door would not open with the key, but it was clean.
Carmen HThe truck was almost empty, at 4 miles away the Low Fuel light came on. I learned the previous renter was charged 68.00 for fuel and the truck was not refilled. The cab had not been cleaned, food bags under the seat. I was given BAD information from the person checking me out. I asked if I changed my mind and wanted to drive this truck to Ohio, how would I do that. She told me to just call the 800# and they would do it. I called and was told this truck could not be rented for out of state. I would have to return it, unload all my stuff, rent another truck from a different location then reload all my stuff in the new truck. UNACCEPTABLE.
Arney JEverything was great
Allen GThe customer service at the location was impeccable. Not only were the workers efficient and attentive but they were also professional and friendly.
STACEY RNothing, it was great
louise bBetter maintenance on the truck.
Carlos CCons. 1. Had to wait 1 hour AFTER my scheduled pick up time. 2. Representative at store location was rude. At one point said she was going to stop talking to me because (a. I told her my displeasure of not only waiting to pick up but also having to wait 30min for her to show up and (b. having to repeat myself for her asking the same question 4 times 3. Non compassionate employees for afterhours in situations where you get locked out of said vehicle. Even if you get the extra $5 coverage they wont do anything to help in the event of an accidental lockout that doesnt fall under their definition. They have the ability to send for someone to open the doors but only under their circumstances and nothing else. Pros. 1. Had a gentleman put a file in for a money guarantee if I was not able to check out on the time of my reservation. 2. Had a lady help in extending my hour lost from said not picking up on time. 3. Check out was at least decent when calling to return, phone app is a nightmare. Overall, location is terrible for pick up and the representative is rude. Nothing was apparently her fault and had told me it was the uhaul main company's fault for allowing online reservation earlier than 8am to happen because they "don't open until 8/8:30am and don't do the 24/7 app check out". If you're lucky to get a phone rep who is helpful, great and wonderful but if not, you're seriously out of luck. The ONLY reason I put 2 stars was for those 2 employees that were helpful and amazing. In the future, absolutely using a different company.
Mingee CGoogle maps doesn’t take you to this address. You have to keep driving another mile or so down the road. Limited parking. When we arrived to drop keys off, we were told we weren’t on the list to return at this location.
ANNA RGood trucks
WALIED SWas greeted at the drop off location they were very attentive to my needs especially when I let them know I had not been given the equipment as requested with the rental and also the condition of the truck which they now have to take on to make ready for the next client.
BARRY BNothing
Orven lThere was some stuff in the back and the dolly was just kind of flung in there. I returned it clean swept though. I was moving things to big to use the dolly but if I had smaller items it would have been free to use I guess. They were friendly at the pick up and I returned it after hours to make sure I did not bring it late and that was an easy process. Overall it was a positive experience but the rates have gone up quite a bit these days .99 per mile on top of these gas prices 1 day use cost me $450.
Andrew HThe parking lot was a disaster!!! Parking was impossible and when we finally were able to get a spot an employee or owner barged in front of us and almost hit us. We were supposed to have a dolly and they didn't have it for us. Comment at the front desk was corporate should have known we didn't have any. I would make sure we don't rent from this location again!!!
Beverly WTodo perfecto lo volvería alquilar
FRANCES FPrior from pick up a rental truck it would be good to receive an email with a Video/Tutorial on how to prepare your cell phone (Apple, or Android) availability to make the verification and confirmation process smooth and hassle free. Is too long.
Jorge LPlease check the operation of all parts of the trucks, since the passenger seat belt did not work
Douglas C