The agent did not do a walk through of the vehicle for damages before I signed the contract to receive the truck (there were no damages to the truck) nor did she inform me that the gas must be exactly where it was upon returning the truck (she only stated there is a .79 cent per mile charge). When I returned the truck she did a walk through and when I asked her what she was looking for she stated she was checking for damages, when I ask her how come she didn't do that with her before giving me the truck, now its my word against your work, she stated she does not do walk through with the customer and she was very condescending regarding the gas. I explained to her that her method of conducting business was unacceptable as she should do a walk through with her customer so it can be agreed before signing the contract to any previous existing damage and that she should inform the customer of the gas policy before delivering the truck to the customer which she failed to do and charged me for the gas not being exactly where it was although she failed to make the policy known. What she gave me was a condescending and a sarcastic remark although she was the one in error. I would not recommend anyone to go to this site. Period.Felicia R.
Moving Truck Rental in Haines City, FL at Family Tire
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Haines City, FL 33844
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Office was full of customers when we arrived. Staff (young lady) was very polite to everyone and worked diligently so we were all taken care of promptly. Would definitely visit this location again for any Uhaul needs. Thank you for making this part of our move seamless.Shelly W.
Excellent serviceluis R.
There was an issue with pick up, a previous truck was not delivered to this location meaning there wasn't a truck for me, despite there being several trucks in the yard. Customer service reps were not terribly helpful, at one point arguing with me that it was more of an inconvenience to them and that they didn't have to help me (I was moving house!!!). Eventually they relented and gave me a larger truck that was in the yard. Probably won't use this location again.Simon P.
Excellent service!! Fast and easierJULIO S.
The petite lady at the front was so nice and sweet! They were very helpful and accommodating. It was a very smooth and easy pick up and drop off.Corinne D.
Service was amazing. Rental and return was quick and easy. I like that they all had mask and provide Clorox wipes to wipe the steering wheel, handles and anything I wanted.I would use again and highly recommend. Angelique (sorry if I spell incorrect) was wonderful! Thanks for making one part of my moving easy!Wanda S.
Great service, very small location so it's hard to park the truck. Aside from that, a very good experience!Willie H.
Horrible service. Does not follow HIPPA guidelines to protect your sensitive information.Taneisha D.
Great Location Very Friendly ServiceIra M.
The people I deal with at family tire are great people to work with.Cherie S.
Person couldn't find the return information, gave us the wrong address when we tried to confirm. Humans it's simple look through all your information before turning the customer away so fast.Jayani M.
I'll be back again!Ira M.
Thanks for your service.Sandra V.
This is my 2nd time I rent from this please they are so kind and respectful I will give them a 5 STAR THANK YOU AGAIN LOTS OF BLESSINGS. Great place to rent a U-HAULCARLOS R.
Sales people were very friendly.Lillian A.
Even though we're going through the COVID-19 pandemic we're were well taken care of and courteously.Leovigildo G.
Excellent good serviceluis R.
The pickup place and personnel were fine but my uhaul broke down with a bad starter and it took 3.5 hours to have someone come and look at it. They did not fix it but did get me back on the road because I had to go to work. I was understanding that things happen, polite about it to everyone else but I was sill charged the full price even though I delt with all of those inconveniences. That is horrible customer service! I rented two uhauls in 3 days for close to $300 and this is how it is handled? Very sad!!karla K.
The lady in the office was very nice, however the employee that did the hook up routed my wiring harness too tight. my harness was ripped out from under my vehicle. when I returned the equipment all I was told was "were sorry about that" It is going to cost me more than the equipment rental to install a new wiring harness.david A.
They charge me twice the rental rate and they charge me wayyy to much for the gas....I will never use this place againmelissa C.
The gasoline is so expensive, and i dont like to be worried about the miles all the time.Heidy R.
They said I went 1000 miles I went. 33 . Then they came back charged me second times and say I went 64 miles a lie just making up milesZakiya L.
A serious lack of professionalism and then overcharged me to top it off.Albert N.