Customer Reviews for F&G Automotive Inc
(U-Haul Neighborhood Dealer)

291 reviews

25016 Coastal Blvd   Onley, VA 23418
(By Overpass)

(757) 787-7827

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(757) 787-7827

25016 Coastal Blvd
Onley, VA 23418
(By Overpass)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy return. Took my comments on the horn not working and tire pressure monitoring system had an error.

John C. 
Rating:
2.0

Customer did not leave a comment.

Erica F. 
Rating:
3.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Elon B. 
Rating:
3.0

I needed a van to get my family and our gear back to New York after hitting a deer in Virginia and totaling my Van. The gentleman in this franchise was pleasant and nice. There was a van on the premises but he said that was for local runs only. When I got back to New York there was a van from Colorado in the parking lot. So much for local runs. There was also virtually no gas in the truck that I was given. He did note that on my receipt, thankfully, but I have rented vehicles before and received them with a full tank of gas and always returned them with a full tank of gas. I had to return this truck with more gas then I started with and they wanted to charge me when I returned it.

charlie C. 
Rating:
5.0

Customer did not leave a comment.

Elon B. 
Rating:
5.0

Customer did not leave a comment.

Ann B. 
Rating:
4.0

Customer did not leave a comment.

Dianna D. 
Rating:
5.0

Customer did not leave a comment.

BROOK K. 
Rating:
3.0

No refunds for dropping off the vehicle with more then a 1/2 tank of gas. No!

Adrienne O. 
Rating:
5.0

Customer did not leave a comment.

FLOYD F. 
Rating:
5.0

I seem to recall a last-minute msg from UHaul about changing the pickup location. If so, it was a needless annoyance and stress-raiser.

ALAN S. 
Rating:
4.0

None

Amory G. 
Rating:
3.0

Customer did not leave a comment.

Vanessa I. 
Rating:
4.0

Due to weight of the trailer empty it really needs a just on the tongue.

tasley F. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

anne J. 
Rating:
5.0

Smooth experience

Gilbert M. 
Rating:
5.0

Nothing! The gentleman was extremely nice and made the process quick & easy!

Teresa H. 
Rating:
5.0

Nothing service was great.

wayne S. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

nothing perfect

Charles K. 
Rating:
3.0

Customer did not leave a comment.

Bernard W. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Nothing service was great

wayne S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Very easy to deal with and excellent customer service! Would definitely recommend this location.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Great experience

Gilbert M. 
Rating:
5.0

Customer did not leave a comment.

Lasheika R. 
Rating:
5.0

As always, everything was good

Gilbert M. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Everything was good

Gilbert M. 
Rating:
5.0

Great service

Gilbert M. 
Rating:
4.0

Customer did not leave a comment.

wlliam P. 
Rating:
5.0

Great people to deal with. Going to rent again soon.

Jeffrey K. 
Rating:
3.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

Customer did not leave a comment.

CLINTONTHOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Everything was smooth, no problems at all

wayde F. 
Rating:
2.0

It was to much money I never rented a uhaul and paid out that much money and I went longer distance then I went this time the cost was just out to high I'll pay some one next time I think I'll come out cheaper then and 176 dollars going to onancock to painter it's just crazy

SHAMIKA J. 
Rating:
5.0

Customer did not leave a comment.

butch W. 
Rating:
5.0

Provided assistance with off loading the trailer

Robert J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE P. 
Rating:
5.0

Nothing, shop was very accommodating

Ruth ann C. 
Rating:
5.0

Wayde always takes good care of me.

Anthony F. 
Rating:
5.0

Everything was smooth

wayde F. 
Rating:
5.0

Everything was good

trim S. 
Rating:
3.0

There was a water leak into the U-Haul when it rained. A few of my things got wet from the leak. But very friendly company that we rented it from and very helpful!

maddie G. 
Rating:
3.0

Really didn't do much here. Went in, spoke to the guy at the counter and ask him where I should drop the trailer. Unhitched the trailer and left. He said the U-Haul site was down and would send me my receipt via email. I still haven't got it. I plan to call back today and ask him to send it.

JEROME M. 
Rating:
5.0

friendly, helpful service. will use again

janet M. 
Rating:
1.0

They were rude and unprofessional I felt completely discriminated against. They were all redneck hillbillies that refused to be helpful at all. Very poor service.

KARA W. 
Rating:
3.0

Customer did not leave a comment.

KENDRA C. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG T. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

cindy K. 
Rating:
5.0

Excellent customer service.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

everything was great

march for B. 
Rating:
5.0

Customer did not leave a comment.

kit L. 
Rating:
5.0

Everything was great

R T S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

The truck I rented leaked! In the rain, water leaked from someplace in the driver's side wall, down the shoulder harness, all over my shirt. I looked on the outside and couldn't see the place where the water was coming from. It leaked mainly when the truck was moving, so the water was sliding over the cab roof into the leaking place, but I couldn't find where. Otherwise, it was a good truck.

hilda G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Great service, everything went smoothly

DOUGLASNEAL B. 
Rating:
5.0

Great service

david F. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO Y. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

The manager at this location was fabulous, helpful and well informed. We would definitely recommend this location to our friends

Caroll R. 
Rating:
5.0

Quick and easy process

Casey P. 
Rating:
5.0

Great service, always friendly

trim S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
3.0

This was not the original drop off location request. I was told I would have to talk to UHaul customer service in VA to change the drop off location when I arrived in the area. Once again adding time, money & mileage to my trip. This review is not a reflection on F&G Automotive. This review is 100% UHaul corporate lack of value in customer experience or the lack of value of my time. Rating scale of 1-10 - I would give UHaul a 2.

Jolynn L. 
Rating:
5.0

The rental transaction was handled quickly and efficiently. The truck was clean and well maintained.

Sandra H. 
Rating:
3.0

Customer did not leave a comment.

Kristina A. 
Rating:
5.0

great ride very handy location great service

doug F. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

love the place , real people, no stress environment.

Michael W. 
Rating:
5.0

Great service

Wayde F. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Nothing, it all went well and was a smooth transaction.

CM N. 
Rating:
5.0

Truly appreciated all of Wayde's assistance especially during the non duty hour pickup effort! He demonstrated customer service at its best!

Robert T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

turner S. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
4.0

Customer did not leave a comment.

MARK F. 
Rating:
2.0

The truck was good (except the fixture that holds your phone, keys, coins, etc) that fell completely off its hinges from the console while I was driving. Behind it, was a filthy mess of coffee stains! The Shop Office was a total mess. Did not want to touch anything. When I asked about a tune up he himmed and hawwed then said 'a couple of hundred bucks.' No prices posted. Yuk.

joan R. 
Rating:
5.0

Customer did not leave a comment.

roshonda N. 
Rating:
3.0

Drop off was after the location closed.

Barbara M. 
Rating:
3.0

Customer did not leave a comment.

GANSEVOORTH D. 
Rating:
5.0

Customer did not leave a comment.

tanya G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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