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ADAM S
Customer Reviews for F&G Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks to F&G for making the entire experience an easy one!
richard dThanks to F&G for helping us in moving again. Everything was great!
richard dNothing
PAUL BEVerything was good. Uhaul website at the place was down so maybe just make sure it's up for next time.
Stephane LFriendly and very knowledgeable
Roy LGreat friendly service. Perfect!!!!
GLENN LVery helpful proprietor very smooth transaction from start to finish.
John DThe man man I wea dealing with was awesome helped me with what ever I needed and had all the answers I needed I will recommend him to everyone I know
Anthony DFantastic service
Ronnie LVery nice and very helpful 👍
jim wFriendly fast service! I was in and out in 10 minutes.
ROBYN KMy UV9772 C 4x8 rental trailer kept shorting out my car electrical system. I got a ticket for no lights and what normally takes 7nhours to drive took me 24 hours.
Heidi YThe eastern shore of Va is hard to get trucks. Wayde was very helpful.
victoria gVery good service. Reasonable price and an over all positive experience
timothy rWhen I reserved the Uhual online I was quoted one price and when I picked it up it’s was $40 more.
Casie SNothing it was perfect.
Kenneth KExcellent every time
James WAll good!
TIMOTHY MWade was a great help couldn't access the mobil app in that location and Wade took care of it he was very kind and helpful.
Vincent CStaff is always very friendly and professional. This location is always clean and organized.
James WWade was excellent to deal with and his customer service is fantastic. You couldn’t ask for a better representative.
frank uNothing!
kenneth kI needed one of the flatbed trailers with the tailgate ramp. However, there was only one and that one was already rented. The only other trailer with a ramp turned out to be not wide enough for my needs. I'm not sure how often it gets rented but maybe having more than one may help. Other than that, everything and everyone was great.
Jerome MThe location and service was great. The gentleman helped me determine what equipment i would need for the job. I did have to level up my truck and price because the website had my original reservation listed with a loading ramp. The website also made me select or refuse many services and protections, making the process annoying. I refused all the protections only for the site to have it included in my cart anyway. That is of no fault of the service provider, I knew to watch out for it because of a recent experience with the Uhaul online order process at another location- the website for Uhaul makes these places look bad and they should fix it.
Jane KWade was fantastic!!! We had to rent a dolly last minute and Wade was very helpful and very polite. When we picked up our dolly he explained how everything worked(it was our first time using a dolly). In the future that’s where I will go for any UHaul rental. There is a UHaul closer to my home but I will drive the 25 minutes to Wade’s location much better professional service.
kathy wThe rental was very easy
john rThere was donut glaze or something like it melted all over the top fo the rectangle on the dash board. Sand all over the floor of the cab. There was a dirty sweatshirt and jacket left in it.
Natalie SWouldn’t change anything.
barry sFriendly and efficient service as always
barry sEverything went well
barry sF&G is a small, local location. It has been very convenient for moving furniture from my sister's estate. Owner is easy to work with and accommodates off-hour pickups since I've been coming to area from out of town. This time, the truck had loose steering and no cruise control.
Jane CThe facility is dumpy and the office had an off-putting odor, however, the man in the office was helpful and able to rectify the rental amount instead of us having to pay twice for an over-sized truck that we didn't request or need. We selected a 15' truck, received a call from Uhaul a couple of days prior informing us that a 20' truck was at the facility. When we got there, only a 26' truck was on the lot. The truck was new and clean, however, it had less than a quarter tank of gas in it. I've never picked up a Uhaul truck without a full tank, so it was a disappointment. We had to put $125 in gas before making our trip. I normally don't like to make negative comments because I've always had positive experiences with other Uhaul facilities. I won't use this location in the future.
Patricia EVery very pleased. Good news is I need to use them a lot more over the next several months emptying out my Cambridge MD UHaul storage unit which is rather big.
kathy sThis office area is one big trash location inside where customers have to wait and the back of the house. The gas throttle pedal sticks. Windshield wipers need to be replaced. Suggestion-have step up plates for driver n passenger sides
jeff dF&G had a good selection of trailers and trucks and provided prompt service in hitching everything up.
john bDrop off was smooth and hassle free.
Thomas YNo recommendations - service was thorough and friendly!
Dennis YIf you’re not familiar with the town it’s easy to miss but once I did find it the staff were friendly, knowledgeable and I see why the location is a good one.
Patricia SReally friendly and helpful.
matthew bAlthough this truck wasn't due back until Wed., June 14, 2023 at noon, it was returned early on June 12, 2023 at 5:30 PM at this location. The key was turned in at the same time. Please email me a copy of the early turn-in refund rate which the U-Haul rep told me on the phone on June 11 would be coming if early return of the truck happens which it did. My credit card was charged the full amount.
Mary BEverything was just fine for what I rented. I got everything set up before I arrived. It only took a couple of minutes to go through the rental process, get me hooked up and get me on my way. No issues with the trailer. The only thing I might comment on is that I was looking for one of the bigger open trailers with the ramp (6' x 10') and was told that the 5' x 9' was going to be the largest one I would find in the area. I don't know if there would be a need for the larger one. I know I was looking for it.
Jerome MThis was the easiest trailer (5x9) I have ever used. It was in very, near new condition❤️ rb
richard bI rented a 26ft. truck with 67,000 miles on it it felt like the front end was going to fall off. We picked some furniture up it Pennsylvania with a round trip of 560 miles and I should of wore a mouth piece. Not a good experience for 700.00 dollars.😕 I even dropped the truck off half a day early. I thought I would of gotten a price break for the horrible driver. Nope!!
kenneth kG&G is always helpful and easy to work with. I will continue to rent from them.
ROBERT SGreat service
James aEverything was easy and quick. Great customer service.
macio sVehicles were not only well maintained but were clean and ran great!
Dale WMy only concern was no ramp on the truck 19,95. You see iam a senior,
stan kNothing everything was absolutely fine
steven gAttendant was very professional and helpful
elette pWade was friendly and helpful
Stephen JEasy return. Took my comments on the horn not working and tire pressure monitoring system had an error.
John CI needed a van to get my family and our gear back to New York after hitting a deer in Virginia and totaling my Van. The gentleman in this franchise was pleasant and nice. There was a van on the premises but he said that was for local runs only. When I got back to New York there was a van from Colorado in the parking lot. So much for local runs. There was also virtually no gas in the truck that I was given. He did note that on my receipt, thankfully, but I have rented vehicles before and received them with a full tank of gas and always returned them with a full tank of gas. I had to return this truck with more gas then I started with and they wanted to charge me when I returned it.
charlie c