Customer Reviews for F&G Automotive Inc
(U-Haul Neighborhood Dealer)

212 reviews

25016 Coastal Blvd   Onley, VA 23418
(By Overpass)

(757) 787-7827

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(757) 787-7827

25016 Coastal Blvd
Onley, VA 23418
(By Overpass)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This was not the original drop off location request. I was told I would have to talk to UHaul customer service in VA to change the drop off location when I arrived in the area. Once again adding time, money & mileage to my trip. This review is not a reflection on F&G Automotive. This review is 100% UHaul corporate lack of value in customer experience or the lack of value of my time. Rating scale of 1-10 - I would give UHaul a 2.

Jolynn L. 
Rating:
5.0

The rental transaction was handled quickly and efficiently. The truck was clean and well maintained.

Sandra H. 
Rating:
3.0

Customer did not leave a comment.

Kristina A. 
Rating:
5.0

great ride very handy location great service

doug F. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

love the place , real people, no stress environment.

Michael W. 
Rating:
5.0

Great service

Wayde F. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Nothing, it all went well and was a smooth transaction.

CM N. 
Rating:
5.0

Truly appreciated all of Wayde's assistance especially during the non duty hour pickup effort! He demonstrated customer service at its best!

Robert T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

turner S. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
4.0

Customer did not leave a comment.

MARK F. 
Rating:
2.0

The truck was good (except the fixture that holds your phone, keys, coins, etc) that fell completely off its hinges from the console while I was driving. Behind it, was a filthy mess of coffee stains! The Shop Office was a total mess. Did not want to touch anything. When I asked about a tune up he himmed and hawwed then said 'a couple of hundred bucks.' No prices posted. Yuk.

joan R. 
Rating:
5.0

Customer did not leave a comment.

roshonda N. 
Rating:
3.0

Drop off was after the location closed.

Barbara M. 
Rating:
3.0

Customer did not leave a comment.

GANSEVOORTH D. 
Rating:
5.0

Customer did not leave a comment.

tanya G. 
Rating:
5.0

Customer did not leave a comment.

PETERLEE S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Toneshia B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Customer did not leave a comment.

AMANDALOUISE P. 
Rating:
5.0

Great customer service!

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
4.0

The place was closed, but it didn't matter.

Dale L. 
Rating:
5.0

everything great.

Pedro S. 
Rating:
5.0

Have fresh coffee for the customer

Eugene W. 
Rating:
5.0

Clean the windshield on the inside.

Michael L. 
Rating:
5.0

THERE IS NOTHING TO IMPROVE. THE PERSON WE DEALT WITH WAS EXTREMELY NICE AND VERY HELPFUL IN GETTING US WHAT WE NEEDED. I WOULD DEFINITELY RECOMMEND THIS U HAUL PLACE.

james M. 
Rating:
5.0

Customer did not leave a comment.

Eugene W. 
Rating:
5.0

They were supper nice I will use them again.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

frank W. 
Rating:
5.0

Very efficient crew and convenient with the 24 hr drop off

James T. 
Rating:
5.0

Service very good

JOSEPH B. 
Rating:
5.0

Very helpful in connecting the trailer. Clean. No problems -- VA to FL

tim D. 
Rating:
5.0

Nothing, dealer was great

Wayde F. 
Rating:
5.0

This location was very professional and helpful. I was unaware of the problems caused by the change made to my contract by the other dealer until I arrived at Onley and the attendant there, being unable to reach his regional rep who was on vacation, advised me to call the Uhaul number which advised me to write this review.

William L. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

jeff D. 
Rating:
5.0

Wade always helpful and accommodating.

David L. 
Rating:
5.0

Customer did not leave a comment.

jim W. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

they were closed for that week end but was able to still drop off.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Marissa C. 
Rating:
4.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

jeff D. 
Rating:
5.0

Customer did not leave a comment.

ben C. 
Rating:
3.0

No one there No envelopes

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Great Service!!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

morten M. 
Rating:
5.0

Customer did not leave a comment.

Harrison B. 
Rating:
5.0

Customer did not leave a comment.

debbie J. 
Rating:
3.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Have the exact truck size reserved available. I was "upgraded to a larger truck" because the 20 foot truck was not available within 35 miles of my location even though was reservation was over one month old and I received confirmation email that my truck would be ready.

Mark K. 
Rating:
2.0

No envelopes to turn in the truck--had to make notes on the back of a receipt.

Edward H. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

connie W. 
Rating:
3.0

Customer did not leave a comment.

Stephen V. 
Rating:
4.0

Customer did not leave a comment.

Sharon D. 
Rating:
5.0

Your customer service department was good. The schedule department was FANTASTIC. Thank you so much for all your help.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

Cary M. 
Rating:
4.0

Customer did not leave a comment.

MARILYNN H. 
Rating:
5.0

Customer did not leave a comment.

DON T. 
Rating:
5.0

Everything provided was in excellent condition. The service from the F&G Automotive was excellent!!!! IFC I ever need his services again I will be sure to return. DR Denny

David D. 
Rating:
3.0

Customer did not leave a comment.

Modie G. 
Rating:
3.0

Customer did not leave a comment.

Janet A. 
Rating:
5.0

Customer did not leave a comment.

DAWN H. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
2.0

Took a while to finish paper work.

Bonnie C. 
Rating:
3.0

After I dropped off trailer, agent said he had emailed my receipt. Not sure where he emailed it, because I've yet to receive it.

Haydon R. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Wayde is awesome!

John H. 
Rating:
5.0

Customer did not leave a comment.

Sherri B. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
3.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

First time ever using UHaul and it was a great experience. F&G Automotive was a wonderful location, easy to get to, great staff. They answered all of my questions, were patient and forthcoming with all information. The Truck was in great condition, very clean in the cab and cargo area. It couldn't have gone any better. If I ever need a UHaul again, I will head there without hesitation! The online reservation system worked great and was easy to use as well.

Sean W. 
Rating:
3.0

Very difficult to turn in truck. Had to call for checkout assistance. Online check out impractical using small iPhone.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
4.0

Show the vehicle to the person to make sure everything is properly inspected.

Shinquica A. 
Rating:
3.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
4.0

Easy check in

Tiara T. 
Rating:
3.0

The place is fine...it's the eastern shore of Va. Wade Fowler is a good guy.

melissa G. 
Rating:
4.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
1.0

Get a cleaner more inviting u haul place

Robert S. 
Rating:
3.0

They never seem to answer the phone. The truck was great. Clean and drove well.

MELISSA G. 
Rating:
5.0

this rental was so easy and worry free, I will definitely use U-Haul again

michelle S. 
No reviews have been submitted for this location.

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