No issues. Great service.
Chad S
Customer Reviews for F&L Tire Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are closed on Sunday and that was my drop off date. That's an issue.
Richard BDid not have everything we had asked for and had to drive to another location to get them. The online service to get the Uhaul was long and horrible
Alicia GNo issues. Great service.
Chad SGreat place love it
Cesar GSign n go experience never again
yvette vAlways a good place to rent from.
Jason PParking for the return wasn't clear.
Ryan OMy experience here was great. I'll rent here again.
JAMES TVery quick and easy process
MARY EGentlemen was very prompt and professional got me going and will definitely recommend to my friends and family. Thank you for the awesome service I received again.
Joe GThe delivery location was great helpful and gave us very good service once again thank you
MARIA LThe renting process is not friendly at all. The attendant had to help me step by step. It's a very confusing, long and tedious process. The attendant, on the other hand, he was a gentleman with great great customer service skills. Now, the license plate was torned and difficult to be seen
Melki FI appreciate it for making it fast and easy!
Andrew TFirst of all we could not locate the pick up box to get our key, 2nd the truck was way past empty that we were afraid we wouldn’t get to a gas station 3rd, the truck would not start😠 & need a booster jump, 4th, the truck was very disgustingly dirty & smelled disgusting, I could not drive it, 5th, the dashboard fell when I put my drink on it. 💥The overall truck was poorly maintained & will have 2 & 3rd thoughts about recommending anyone.
ISRAEL DI was disappointed with the customer service and fees incurred. I would like to speak to someone regarding my experience and cost.
Martha Cits not F&L Tire Shop's fault, but the u-haul pick up experience was poor due to the lack of reserved trailer at the original location. F&L Tire shop is 30 minutes away from my original reservation location which had guaranteed the trailer. That location did not have my trailer and F&L was the closest location that did.
Bryce CLocation horrible. Agent set pick up at after hours location on dirt road with lot sunken with water filled holes. Little gas in truck, had to pray my way to the nearest gas station. Never had a bad experience with uhaul ever until this one. The far out location cause a delay in my departure. Therefore the logistics had to change. This caused me to have to change the route from San Antonio to Houston to Plano. This extra destination and drop off was due to the truck pick up location. Way too much money, bad customer service, bad service.
Valerie CNobody at time of rental, dolly I requested not provided , cell service is bad in are so could not return online
Mark BHave updated photos of equipment to rent
Charles MI got over charged by the pick up guy. I'll be calling to get a refund.
Oliver AHave a more secure drop-off/after-hours lock box for keys or contract paperwork. The existing one was loosely installed to the pole.
Michael MWas treated EXTREMELY WELL. The whole process was smooth & fast. The tech was awesome hooking equipment and letting me know paperwork was electronically. Will DEFINITELY go there again & refer friends.
Yolonda PWhen I picked up the truck the can was filthy with mud, The rear driver side tire needed air and the tank was empty. It was very difficult getting the lock open to retrieve the key to the truck. If the owner of the tire shop was not there then it would have been a problem. I think that the contract fine print regarding picking up a truck that does not have any fuel in it should not be fine print it needs to be bold and emphasized on the U-Haul portal.
Fabianne DNot inconvenience the customer by providing better customer service- this was U-Haul’s fault not the tire shop
Kelly CWhen i dropped off theytried to send me somewhere else. They just gave me a number to text and told me to drop it. Im glad your equipment was returned
Jody WVery good customer service he help us all the way thanks
DOMINGO MThis was a very lonely and remote drop off siite.
Rex H