First of all we could not locate the pick up box to get our key, 2nd the truck was way past empty that we were afraid we wouldn’t get to a gas station 3rd, the truck would not start😠 & need a booster jump, 4th, the truck was very disgustingly dirty & smelled disgusting, I could not drive it, 5th, the dashboard fell when I put my drink on it. 💥The overall truck was poorly maintained & will have 2 & 3rd thoughts about recommending anyone.
ISRAEL D
F&L Tire Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78264
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Customer Reviews
- 4.0 Average Customer Rating
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I was disappointed with the customer service and fees incurred. I would like to speak to someone regarding my experience and cost.
Martha Cits not F&L Tire Shop's fault, but the u-haul pick up experience was poor due to the lack of reserved trailer at the original location. F&L Tire shop is 30 minutes away from my original reservation location which had guaranteed the trailer. That location did not have my trailer and F&L was the closest location that did.
Bryce CLocation horrible. Agent set pick up at after hours location on dirt road with lot sunken with water filled holes. Little gas in truck, had to pray my way to the nearest gas station. Never had a bad experience with uhaul ever until this one. The far out location cause a delay in my departure. Therefore the logistics had to change. This caused me to have to change the route from San Antonio to Houston to Plano. This extra destination and drop off was due to the truck pick up location. Way too much money, bad customer service, bad service.
Valerie CNobody at time of rental, dolly I requested not provided , cell service is bad in are so could not return online
Mark B