Everything was easy and the truck was in excellent condition
STEPHENIE F
Customer Reviews for Farkas Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Older facility, but great owner and great location.
RORY KVery friendly and accommodating staff
Lora LAn overall positive experience. Once his first coffee kicked in, the representative was downright friendly.
JOHN STrailer was exactly what I needed for my project. Very convenient location, very reasonable rates, highly recommend renting from Andy Farkas and his team, they do a great job!
PETER HAndy Farkas is always welcoming and accommodating. Always goes above and beyond from my experiences there.
CHRISTOPHER KNo need for improvement.
ROSEMARY RIf you’re looking for a U-Haul location where you’ll be treated with professionalism and respect, this is the place to go! Exceptional service hard to come by, and I truly appreciate Andy’s dedication. It’s clear that he takes pride in his work and values customer satisfaction. I had an excellent experience returning my tow dolly at this U-Haul location, thanks to Andy’s outstanding customer service. From the moment I arrived, he was professional, courteous, and incredibly helpful. He greeted me with a warm and welcoming attitude, making the return process smooth and hassle-free. Andy went above and beyond by ensuring everything was checked thoroughly and answering any questions I had with patience and clarity. His knowledge and attention to detail gave me complete confidence in the process.
Joseph FAndy is a great ambassador for UHaul. He’s polite, efficient and friendly.
MATTHEW MAndy Farkas is fantastic!
Greg CWe were delayed by about an hour because an accident took place in the parking lot. This is a one man operation so no one could help us since he was dealing with the accident. It’s a very busy place. There should be more help.
GERALD MThere aren't any other U-Haul locations to rent from that specific area so it kind of is what it is. There isn't good cell reception there and you required to take pictures and post pictures while you're trying to get the truck by yourself because nobody works there very challenging. It's the day before and clean the snow off the top of the truck, which technically is what you're supposed to do according to the law it's not safe to drive around with ice snow falling off truck.
James PEverything went very well, great experience.
Jeffrey WNothing at all, Andy is very professional and takes good care of his customers. 💯
Rusty KCustomer service was great! Great location!
ANDREW FGive them the location to where they are going instead of one an hour away. We drove past a location that had a truck identical to the one we rented. We were told we had to go to the location an hour away because the one 5 minutes away couldn’t handle the big truck. But there was one there with a lot of room around it.
Perry RI had to pick up vehicle in East Dorset none in Rutland when dropped off In Newport was told over the miles alotted to me and charged 22 something more. They took that off the 100.00 I had paid extra. They should have given me more mileage because I had to drive to East Dorset to pick up vehicle that was the overage I was charged extra. I feel uhaul owes me that overage amount that was not my fault that uhaul did not alot me enough extra miles. I live in Rutland and had to drive to East Doret to pick vehicle up.
FELICIA ZEverything was great keep up the good.job you are doing.
Janet BAndy at pick up location was very helpful in the fact that he quickly jumped in to fix my trucks wiring to accommodate plug in.
CHRISTOPHER KThe app didn't work correctly and we were there on the phone for an hour trying to pick up the truck. You should pay us for the rental
alison wThe only little glitch was we were told the tank was full when it clearly wasn't We drove 95 miles and when I refilled it took almost 13 gallons. But overall I was very satisfied with my rental.
ROBY IKey advantage is location. Consider if any technology kiosk might be deployed to allow some amount of customer self service of administrative things like Driver License scan, credit card, email verification. This may allow even faster service during peak customer demand times. Allow staff more focus on the things that can not be automated, scope of what customer may need (size) or vehicle connection.
JOSEPH PI always get excellent service at this location and would highly recommend it. Owner is very helpful
Mike CExcellent service!
Tim BExceptional customer service!
Jesse MMy previous review was NOT meant to be a review of Farkas Enterprises but rather a review of U-Haul and its 24/7 service option which was a total disaster it took over an hour to get the information sent to my phone such that I could get the key from the lock box. THIS IS A U HUAL ISSUE NOTB AN ISSUE CAUSED BY FARKAS - they finally came to our rescue and got the box open.
art bHonestly the guy there is fantastic. Super kind and made the process super fast. So anything to help him grow the business.
Carlton BService was quick & friendly.
ERICH KThis place couldn’t be more helpful. He had offered to pick me up when my truck broke down. There is not many hard working people out there that go above and beyond like he did. Thank you. Paul S.
William SGreat service
Stephen DIt was a great experience. Thank you
Dan MGreat Staff, accommodating and courteous. A+
Michael TBoth the owner Mr. Farkas and his employee "Shawn" are very helpful and efficient. A great selection of U-Haul rental equipment.
David BYou need a better instructions and better video to explain how to access the lockbox. Also, the mobile app process for accessing a rental truck, especially when a rural facility is closed, is a great idea but it is very cumbersome. It would be great to somehow streamline the process.
Wilda WGreat guy absolut professional, I would do business there any time.
Robert GPassenger tire has tread damage and a nail in the tire
Ted MAndy is a great guy and super helpful owner of his business. I look forward to working with him and renting from him again.
Brian MYou need a frequent renter program for the trailers, grab & go with no liability to Uhaul.
bill sHaving rented from other U-Haul agents recently, I found Adam was professional with an eye toward customer service. The truck was clean and the gas tank full. I would recommend renting here.
Robert FExcellent and friendly service
Leslie SFantastic customer service and the truck was in great condition. Highly recommend Mr.Farkas who made the the experience easy and stress free. 10/10!
Michelle LMy recent truck rental from Farkas Enterprises was great. Andy personally checked and cleaned the truck before signing it out and went out of his way to be courteous and helpful during a very busy day, as he was when I made the truck reservation. And when I returned the truck he asked me how the day went and if the truck met my expectations. I would highly recommend Farkas for a truck/trailer rental.
John JAndy Farkas runs a GREAT rental operation! Thanks!
ANDREW DYou need a frequent renter program
bill sI had vehicle issues and the communication with Andy was great.
DAVID HWe appreciated having the truck turned on, warmed up, and windshields de-iced!
Wayne DFrequent renter program where you hook and go with trailers, no agent needed, no liability to Uhaul.
bill sAbove and beyond for customer service! I would recommend Andy for all moving needs, he made an already stressful situation hassle free plus with a smile. He was able to answer all my questions and accommodate all my needs. An absolute pleasure to work with!
SAMANTHA MGreat experience with the staff, they were very nice and helpful. Highly recommend.
Kathleen MThanks for your help!
Brenton Gminus 1 star for type/number of vehicles available, but the whole experience was great. Very easy, reasonably quick and totally flexible. will recommend.
James GI didn't spend much time here, I just dropped the vehicle off. I was told it was during business hours, but turned out it was after business hours. I believe the gentleman assumed I was trying to cover something up by not reporting damage, but after conversing with him I think he understood the situation and that I was not trying to hide anything - my assumption was just that you all MUST have already known. Regardless, it appears that I will be hearing from corporate on this and having to pay a deductible on my insurance claim, which I don't think is very fair. But it's my fault for not checking both of the links that were sent during that absolutely nightmarish equipment pick up. (The only link which I saw was the one for a trailer that I never got because of that mess...I didn't see that I was ever sent another.)
BENJAMIN C