After Farcas Auto in East Dorset released a 5 x 8 with a bad wheel baring, customer service sent someone to pick up the trailer at my residence later that evening and found me a replacement in rutland. So the next morning I drive the hour to Rutland. The unit I was assigned had a bug craqck in the front, no doubt letting water in. So customer service assigned me a different trailer, this one being a short haul trailer and I was to return it to the rutland dealer, which I did last night. Im seeing an extra fee for dropping off at a different location. I was told to drop it at the same location. There should be no fee. The Tech on site was less than helpful and offered no invite, steering me here. And is there no compensation for my time or your dealers absolute disfunctionality? This was a beyond painful experience
Seth S
Farkas Enterprises LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in East Dorset, VT 05253
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How U-Haul Reviews WorkFeel fortunate to have a local U-Haul close to our home
Bryan LGreat Location.
ANDREW FI was sold a tv box for about $30 that was supposed to have protective foam inside. There wasn't any. I expected, as my reservation indicated, to pick up the truck & trailer in Rutland & felt baited & switched. I know there's the disclaimer but if a location doesn't keep inventory then the reservation should not be made there. Not even an ok experience.
John DWe returned the truck just prior to opening hours. Your contract said to call an 888 number when we arrived, which we did. U Haul rep said they could not accept the truck over the phone we had to use your App, which I had to download under poor cell service conditions. Could not create an account -- various attempts and getting maybe six codes didn't work. As we were giving up, drop off business owner showed up, we handed him the key and he said he would contact you to accept our return. Later, before he had a chance to contact, you we got emails and texts from you asking if we needed more time, how come the truck wasn't returned, etc. We explained the situation. U Haul corporate needs to improve their App account creation and even demanding that it is the only way to interact with you, stop providing instructions to call 888 numbers which result in nothing because your staff say they cannot help, and permit return of a vehicle by phone with subsequent verification of condition, etc. We request that there be a discount available for Military, AAA, AARP, AMAC members on a one way rental. Renting business said U Haul offers no discounts. Overall everything worked out. The vehicle had very low mileage and ran fine. Mission accomplished.
ALBERT P