I was given a quote and final bill was $30 less as uhaul found a better offer available! Tremendous
Robert S
Customer Reviews for Farooques Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service! Nothing wrong, parking is just a bit cramped.
Andre BI had some trouble getting the side door to unlock.
geoffrey WIts a hard location to get in and out of. Nothing terrible just difficult.
Jonathan FUhaul at the Citgo as station located in Newark, Delaware, rented me a vehicle that was dangerous, unsafe, and not road ready. When I got to Wahingron, DC, the check engine light came on. The truck was smoking, and my son and I had to pull over. I called Citgo, where I rented the truck, but was told to call the 800#. I could never get anyone at the 800# in person just a recording that continued to ask me to download an app on my phone for uhaul to make a complaint, file a claim or report an accident. The problem is my phone was full and I could download the app as I had no space and I wasn't deleting any pictures off my phone just to add this app. We had to stop several times which caused me to miss my laoders in my pick up state as I was traveling to get my belongings out of a storage facility and had loaders that we paid to load our truck. I had to pay them for another day, rent a hotel last minute and pay for another day of uhaul rental. Then on top of that, I still couldn't get anyone from uhaul. The same experience happened on our way home, but this time I was able to reschedule the unloading workers for the truck. I am fortunate that the truck didn't catch on fire. When I returned the truck I was told to call uhaul they couldn't help me at that location. It's the day after my return and uhaul still haven't called me back. Now I have to dispute charges with my credit card company. They put the truck back to rent oit again SMH. I had taken pictures and a video of this truck smoking and engine light on
Pamela EGood customer service, keep it up.
Hamza SDrop off process was quick.
Jill BProfessional 5 stars
Craig BGreat customer service.
Hamza SI feel some kind of smoke or weed smell in the truck and that I didn’t like as I am not smoking
Maheshbhai PPerson could be more friendlier. I said this is my first time rental.
Sheena Gis it possible i can get a overview on where i drove something seems off about the mileage i totaled
Tavares WDiscount for customers driving higher amount of miles would be nice but the location is great with excellent service.
Hamza SThe location is good but the personnel on shift was very rude and disrespectful, because he was on the phone with his friend he was very reluctant and was telling me to go do everything by myself and wasn't interested in coming outside to check the trailer for inspection before I leave and I told him no he has to come and check it off before I leave the location.
MOTUNDE AI have rented from this location often. They are constantly updating the features and availability. Nice to do business with people who reinvest in their location.
Earle FGreat customer service, very informative and a pleasant transaction overall. Thanks
Marc TOnly thing we didn’t receive a hard copy (paper work) at this location. I like paper work and email copy.
John WThe gentleman that helped us rent this truck was extremely helpful and friendly!
james rGreat customer service.
Hamza SContinue the great service
John BPleasantly surprised with this location - quick pickup!! and super easy drop off - right at a gas pump - makes putting gas back in the truck Ultra Convenient!! Will definitely be back!!!!
John LEverything was great, thank you!
Hamza SThanks for everything.
Hamza SGeo
winston REverything was great. The guy at the register was very polite and helpful.
David PEverything was great. No need to improve.
David WEveryone at this location was very friendly!
Bobs CThe worker at the gas station was nice. I don’t have a bad thing to say about him or his business. The van was dirty inside and stunk. There was a spider web from the gear shifter to the passenger seat .
Kimberley GThe agent was very friendly and helpful
John PI had problems with drop off location and your call centers are terrible. It took me 5 phone calls and over an hour to get through somebody could help me
Richard LThe attention was excellent
Aida BGreat customer service.
Bridgette MI really enjoy renting from Farooques! They are always open early in the morning making it easy access to grab a uhaul for a moving job! I tend to rent about 2 uhauls a week from their location. Staff is super friendly and accommodating in whatever I need. I would highly recommend using this company! Their equipment is always in great condition, never had an issue. Thanks again for all you do! I will definitely be renting a uhaul again next week!
TREVOR VI was quoted for a van and on upon discovery that the van battery was dead, the associate told me to take a small box truck and he’d give me the same rate as the van seeing as it was on him that the van was not starting. My receipt however DID NOT reflect the quoted rate and was doubled per mile etc. I felt taken advantage of and will choose to never do business with this location again.
Charles MRepresentative was cold and unfriendly
Marshall LNothing
Ronald KWhen the text to review the truck is sent, add a comment that it will expire if you don't complete it the same day. Or allow for 24 hours to the expiration time. We started to load the truck after picking it up at 5:30pm, and I didn't notice the text until the next day.
Sheri EThe filthiest truck I ever drove. Never ever pick up the truck from this location. Not just truck was in its worst condition but even the store owner was very rude and unprofessional too.
ASHISH VGreat customer service. Thank you
Hamza SNothing everything was excellent.
rena mThe van's seats were full of dog hair. There was mud and dirt on the floor. When I whipped the steering wheel off and other parts of the front o the van, the towelettes were black with caked on dirt.
Patsy PProvide routes or GPS that is compatible with the big box truck
Brett AThanks for all the help this week. Excellent service!
Hamza SI have only one complaint, it started raining slightly and tge windshield wipers aren't worth a damn. I was lucky it only sprinkled. Other than that, no problem
kerry cUsed these guys twice in a week and nothing but great service.
Hamza SNice guys working there, if i ever need a uhaul again ill visit them.
Hamza SGreat service, clean location the guys there worked with me when my movers backed out last minute. Highly recommend them for anyone looking to move.
Marc T-
ALIEU BI’ve rented three times here, without any problems.
David H