The customer service was great. It was a smooth and easy rental process.
Na'Jae M
Farooques Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, DE 19702
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI rented a cargo van from U-Haul at the Exon Mobile at 2565 Pulaski HWY, Newark DE on Friday Sept 18 at 5pm and returned Sunday September 19th at 2pm with 31. 9 total mile driven. I drove it to my home which is about 2 miles away and to our event hall at 198 South DuPont HWY. Upon return, the attendant inspected the vehicle and returned with report that there is a windshield chip on the passenger end of the vehicle below the right wiper blade. I totally disputed that it did not happened while I the vehicle is in my possession. The chip appears to have been caused by a high velocity impact and that there’s no way it could have happened without me knowing it. I did not drive on loose gravel or behind a construction truck. The bottom line is, I was told that if I did not see it and report it when I picked up the vehicle, then I am responsible. I argued that the only way I could have seen it is if the wipers were raised when I picked up the vehicle which they were not. I did take a renter’s insurance but I am stuck with a $76.86 bill as deductible for an incident that absolutely did not happened while the vehicle is in my possession. I believe I ended up paying for an event they overlooked from another renter and I got blamed for it. I am convinced that damaged is known because the attendant went straight to it; they were just waiting for an unsuspecting customer like me to pay for it. Next time you rent a vehicle from U-Haul please lift the wipers and inspect the windshiled
Aminata CExcellent communication throughout the entire process. Will be renting again.
david lNice guys and Excellent Service on September 12, 2026.
ZHONGLIANG JNothing. Just keep up the good work
ALEX O