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ROSA D
Customer Reviews for Farrells Extreme Bodyshaping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall great experience! Definitely come here again.
RHONA TThe ratchets on the car transport need to be replaced, the strap came off while in transport.
JESSE FAlways a great place to rent from.
MARK FKeep up the good work!
EDWARD MMake sure the truck has more than 1/4 tank of gas since this was a one way rental and first stop was getting gas.
Kimani GThe experience was perfect. Thanks!
ROBERT ZTrailer was ready and process was quick to rent. Easy to return trailer when done Great customer service. Friendly place.
MICHAEL GGas tank was 3/4 full and expectation was it to be returned with that much. Not knowing how large gas tank was upon filling the tank accidentally filled back fully up so spent little more money to fill tank. Not large issue but usually when I rent a car it has full tank so easy to refill to full. Great experience otherwise.
COLE KThis location provided excellent customer service. Very polite, friendly, helpful and accommodating!
Shari SNothing, the location was nearby and the person handling the rental was courteous and timely.
KEVIN BMark was super attentive and helpful. This was one of the most efficient and easiest rentals we’ve done— we’ve done quite a few for work. Recommend highly!
MATTHEW FInside of truck had fresh spills on the floor. Center console looked like something spilled on it. A/C only worked in high setting.
Raymond HTruck has an oil leak and needs new wiper blades. The 24/7 drop off feature did not work on the website.
CONRAD JFriendly and very helpful. Thank you
DAVID SGreat experience! No changes needed.
James HMade the transaction easy. No problems.
SNDR LRyan was very helpful and professional
Zoltan NThank you!
MICHAEL CFriendly service easy to find a drop spot saw me come in and walked out to greet me made it easy for a turn in
ryan mReserved truck and trailer at a specific location and time (U-Haul off of Powers at 0700), then was sent a message that rental would be picked up across town at 0900. Called and was initially told that location was selected and nothing could be done. Completely unsatisfactory customer service. After finally getting location moved picking up truck and trailer were smooth. An hour into trip (Limon, Co)the trailer blew out a tire causing 1.5 hr delay. Later in KS, another blowout of trailer tire caused an hour delay. Extremely poor customer service and poor equipment made for a very negative U-Haul experience.
HAROLD LI did the return online, but the staff was still there helping us check out easily.
JESSICA AI was treated with the utmost respect. I highly recommend this place. Very kind, and upbeat individual. Pleasant to be around. Enjoyed the smiling and welcoming face.
ANNETTE GGreat customer service, friendly and very helpful!
Sheena BPrompt service and very courteous.
Christopher JThis location was awesome.
Chuck CFriendly customer service. Convenient location. Vehicle was clean and ready to go
Theresa TVery friendly staff, equipment was clean and ready to go.
ROY HThere was an issue and lock of coordination on the location for Auto trailer vs truck (the same drop off location could not take both auto trailer and tuck). This was not properly coordinated in the order.
LUIS CThe people were great that provided rental. The truck was absolutely horrible. Had no brakes, and about 2” of play in steering. Wheels made horrible noises and engine light came on just as we turned it into the place. Was the worst 1300 miles I have ever driven and nearly died twice in Dallas. I saw a 100 trucks over the 1300 miles and none as old as mine and I had admitted truck envy. I highly recommend if you rent a truck make sure you test drive it first and make sure it is road worthy. I really feel like they should retire this truck. Again, the customer service at the pickup point and the drop off were great. They had nothing to do with the truck. The truck was UHaul and not the people.
Steven LMake sure tires are in good condition and aired up properly. Our hauler had a low passenger tire and went flat.
Tess LFast and easy with great customer service, everything they promise!
Sally OGreat customer service
Ernesto Rthey did a great job and would use again
Glen DAmazing staff! Great experience! Next time I need a U-haul I’m going to do my best to make sure pickup and drop off is at this location!
ROBERT PFarrells provided the utmost of customer care and professionalism! Great place to do business!
James SAbsolutely saves me in a bind and so easy to work with!!! And Thank you Mark!
Genevieve RThe assistant gentlemen there is very personable, a fitness guru, and a people person.
Spenger ZWay too expensive.
Daniel DI sure wish that i could have gotten the GMC that was parked right next to the Ford that I ended up with. The steering on the Ford was sloppy and it wandered quite a bit on the road. Served it purpose well however and I was pleased with the process.
V SGreat location. Easy access. Made the return simple.
Mark VMark, at this location, was very efficient and helpful.
Sara B1st location had the car dolly but did not have the right adapter for lights. Had to go to main facility to pick up adapter. They did not have dolly there. Had to go to different location to pick up dolly. Got dolly back to house to load car the straps were stuck and would not pull out. Got them to move and got them over tires the rollers were stuck and it was very hard to move. The hold down straps were dirty and gummy and hard to move and were very stiff. This dolly has never had any maintenance. Got back to California and could not get rollers to release. Had to wait till next day and get people from U haul to come out and get my car off of dolly.
Ted BThey are amazing here. They are always helpful and go above and beyond for us.
Julianna BI love this place. Nice guy.
James P