WOULD NOT RECOMMEND THE 24/7 PICK UP/ DROP OFF FEATURE AT THIS LOCATION. The truck I was originally assigned required an in-person transaction despite requesting the 24/7 mobile feature and the business being closed. No code was provided for the lock boxes available and no one to contact. It took approximately 40 minutes to get the problem resolved by a customer service agent switching my reservation to a truck that was accessible by the lock box. Because the truck had been changed on my reservation all the features in the app (check in and drop off) were not compatible due to all the details being different between the first and second trucks. Upon returning I could not initially return the truck. We drove home and I attempted to contact customer service for another hour. I finally returned back to the drop off location and all the features began to work in the app again, again all the details were wrong due to it being a different truck, but at least I could submit that it was officially returned on time. Awful experience.
Logan F
Customer Reviews for Farrells Extreme Bodyshaping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy and really friendly!
Brian BI tried to secure a UHaul truck online, but wasn't getting the time slot and truck size I wanted. I popped into Farrells Bodybuilding for help and they were able to quickly help me. The representatives at Farrells were extremely nice and helpful.
GARTH BAmazing location and management.
DAVIN BGreat
Bryan TThe location charged me double for my rental I have tried Several times to speak with someone and have not received a call back this is unacceptable and I will dispute with my credit card company
Mia LThat truck is probably on his last leg. I’m not a car person, but the way it was shaken and rumbling I was scared of what’s gonna make to my move-in, but I got there and I’m happy. The people that farrells extreme body shaping are good people.
JAKIMA DWe discovered that the air conditioner was not working during the trip. It worked for a little of the trip. It was 85 degrees through Kansas.
CHARLOTTE RHelpful & friendly
GREGORY HGreat customer service
LONNIE JExcellent customer service.
PETER OOwner of this location was extremely helpful and made for a great pickup and drop off experience.
JOSEPH FAwsome customer service, I own a business and this place is first rate
DENNY LThe staff was friendly. The service was fast, efficient, and professional. The vehicle was clean and ran smoothly.
Kelly LThe worst customer service I have ever experienced in my life this company does not care if I live or die I drove their truck power steering and brakes went out power steering pump was broken and I was left on the roadside for 4 hours after I begged for a tow
CHRISTOPHER CPrevious renter left debris in the trailer. Dozens of hair pins, broken plastic, couple toys, screws and washers. The trailer was over all ok. The door needs maintenance ...rolls hard and gets stuck open. The business location representative was great to deal with...friendly, accommodating and helpful!
ANGELO CThe check out & check in process was quick, efficient, and exactly what I wanted.
Robin HWhy no cost rebate when early turn in date?
PATRICK REverything went smooth and fast, the ONLY complaint I have is the trailer was soooo dusty with dirt and smelt like animals were used in the previous transport. But otherwise, overall good experience. Helpful people, and trailer got the job done withkut any hassles.
Shaun DNothing
ALAN GThe gentleman that rented me the trailer today was amazing very helpful very kind, and I will definitely go back and rent from him again
ELFIDO MEasy access, very friendly and knowledgeable. Staff will definitely return to this business for rentals.
JAMES Vgood customer service!
JOHN CNothing, they were great on time, helped with move, very good customer service, the best team I have had since last 17 moves of my 3 daughters
RICHARD DTia was great at assisting with the trailer.
MELISSA BCome on just state the fees up front instead of the surprise after the return. Expected $19.99 plus tax plus mileage. About $25.00.
DAVID SMy rental was quick and easy. Thank you for your great customer service.
LESLIE TAbsolutely nothing in my opinion. Mark...where do I begin Sir!? You truly accommodate my needs every time, and helped me get through one of the most stressful moments in a long time. I can't thank you enough for your outstanding customer service and hospitality. You always have the best smile, and manage such a beautiful facility. Your such a blessing truly, and I am so appreciative of you. Of your business and your non stop drive to provide incredibly smooth and efficient service. Thank you 🤗.
KIRA TThe gentleman that runs this location he's really down to earth polite and nice. Very easy to work w I've used this location several times before and will return when the need calls
TORMOD NI don't think they prorated the price for returning the truck with at least 30 more dollars in gas than what it started with. But the guy that checked out the truck to me made thing's very easy on me.
Jeremy TNothing to improve, everything was great!
CHRISTOPHER CMark was great very helpful and friendly. This is definitely the best location to rent from!
KATELYN CGreat customer service, great equipment 💯
DAVID SFast and friendly service, it seemed more like a conversation with a neighbor than filling out an application to rent. I was offered a selection of rental oppositions and a recommendation was offered that was best to serve my needs. Very satisfied with rental.
STEVEN NThe rental process was fast and efficient. I didn't have a reservation so I thought it would take much longer, but I was driving away with my trailer in less than 30 minutes. I will absolutely come back again.
AIMEE MOverall great experience! Definitely come here again.
RHONA TThe ratchets on the car transport need to be replaced, the strap came off while in transport.
JESSE FAlways a great place to rent from.
MARK FKeep up the good work!
EDWARD MMake sure the truck has more than 1/4 tank of gas since this was a one way rental and first stop was getting gas.
Kimani GThe experience was perfect. Thanks!
ROBERT ZTrailer was ready and process was quick to rent. Easy to return trailer when done Great customer service. Friendly place.
MICHAEL GGas tank was 3/4 full and expectation was it to be returned with that much. Not knowing how large gas tank was upon filling the tank accidentally filled back fully up so spent little more money to fill tank. Not large issue but usually when I rent a car it has full tank so easy to refill to full. Great experience otherwise.
COLE KThis location provided excellent customer service. Very polite, friendly, helpful and accommodating!
Shari SNothing, the location was nearby and the person handling the rental was courteous and timely.
KEVIN BMark was super attentive and helpful. This was one of the most efficient and easiest rentals we’ve done— we’ve done quite a few for work. Recommend highly!
MATTHEW FInside of truck had fresh spills on the floor. Center console looked like something spilled on it. A/C only worked in high setting.
Raymond HTruck has an oil leak and needs new wiper blades. The 24/7 drop off feature did not work on the website.
CONRAD JFriendly and very helpful. Thank you
DAVID SGreat experience! No changes needed.
James HMade the transaction easy. No problems.
SNDR LRyan was very helpful and professional
Zoltan NThank you!
MICHAEL CFriendly service easy to find a drop spot saw me come in and walked out to greet me made it easy for a turn in
ryan mReserved truck and trailer at a specific location and time (U-Haul off of Powers at 0700), then was sent a message that rental would be picked up across town at 0900. Called and was initially told that location was selected and nothing could be done. Completely unsatisfactory customer service. After finally getting location moved picking up truck and trailer were smooth. An hour into trip (Limon, Co)the trailer blew out a tire causing 1.5 hr delay. Later in KS, another blowout of trailer tire caused an hour delay. Extremely poor customer service and poor equipment made for a very negative U-Haul experience.
HAROLD LI did the return online, but the staff was still there helping us check out easily.
JESSICA A