My whole U-Haul experience was a nightmare from start to finish. Just giving feedback about this specific location and not the company as a whole (especially the reservation and booking department) it was a very poor experience. After the gong show it took to get this rental from this location (2 hours away from where I live and reserved my truck and trailer). I called in the am to confirm that they had my 20' truck (which was supposed to be a 26' truck) and the employee helping me had an extremely difficult time to confirm this. There was a definite language barrier and I ended up asking him to send me pictures of the equipment because he could not confirm or understand what I was asking. He couldn't tell me for sure if it was a 20' truck and didn't understand what I was asking about needing the car hauler. I saw the pics and he had a 20' truck and 3 different trailers, including the one I needed. When I got there, the guy was very puzzled and told me I didn't have a trailer. I explained that I did and the long and short of it, he had his manager on the phone who could not release the car hauler to me for some reason. The employee told me it didn't fit with the truck in the system. I was IRRATE!!! I got on the phone with U-Haul for about half an hour only to be told not to take the trailer because the guy didn't know what he was doing, nor could he help hook it up because he said he didn't even know how to even if it did get out on my reservation (which it was online) so I was then told I would have to drive home without the car hauler and then drive over 120km the next day to go and get the car hauler from a different location. It took 7hours out of my day which I should have been packing and cleaning to only leave with 1 stupid truck that was 6' shorter than what I asked for and reserved almost a month prior. The truck was dirty inside with lots of dirt on the ground, dog hair all over the can and dusty surfaces on the dash. I am going to make a Google review of my terrible experience with the company as a whole. I can't even believe the gong show ordeal we had to deal with. The fact that in the end my husband and I had to waste so much time travelling to get trucks and then we were shorted 12 feet of truck I HAD to pay for a cargo trailer that was only 5x8 when I asked for 6x12 to make up the difference and I had to pay full cost. We had to leave some of our belongings behind because of this. I will give this location credit for the employee being nice but that's about it.
Shelly L
Customer Reviews for Fasgas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very few locations near where I picked it up
Robert JThe drop off location was very difficult to find no sign available, they did not give me a credit for U-haul boxes which not used as advertised and told me if i wanted a refund i would have locate the district manager and then would have to drive somewhere he would direct me to for a refund, this was very frustrating and it i was feeling slightly intimidated by their response. I did remind them their own product advertised the fact they would take the boxes and provide a credit to my bill.
CHARLES GOur new location is it’s setting up, so there are processes that will be learned as time goes on. Our town is thrilled to have a U-Haul location here.
val F