Customer Reviews for Fast and Friendly Motors
(U-Haul Neighborhood Dealer)

300 reviews

3202 W Baker St   Plant City, FL 33563

(813) 305-7581

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(813) 305-7581

3202 W Baker St
Plant City, FL 33563

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

joel S 
Rating:
4.0

Customer did not leave a comment.

Amber F 
Rating:
3.0

Customer did not leave a comment.

Richard G 
Rating:
1.0

Several things that made this a very bad experience. Not the pickup location, but with Uhaul. 1. Experienced technical difficulties with the Uhaul app. Arrived @ 7:30am for 8:00am pick-up and 2 hours later I completed my pick-up. 2. Dolly and Furniture pads weren't in the truck. I had to wait until facility opened to get them. 3. Truck was scheduled for a facility 10 minutes from my home and the day before Uhaul changed the location to 30 minutes away. Very disappointing experience with Uhaul.

John W 
Rating:
1.0

They put the wrong info down on the rental form wrong vehicle that was towing it and I picked it up in the vehicle it was towed with. The trailer leaked my daughter’s stuff got wet. He had to change the wires on it and then get his mechanic to hook it up because he couldn’t thank god he did cause he hat the wires for the trailer lights tight so when it turned it would either unplug or snap the wires.

Catrina W 
Rating:
4.0

Customer did not leave a comment.

Marcello S 
Rating:
5.0

Great customer service and affordable price.

STEVEN D 
Rating:
5.0

Customer did not leave a comment.

Haidee A 
Rating:
2.0

The truck I rented had roaches in it. And also the truck was not at pickup location like it was supposed to be on the set date/time I was supposed to pick it up.

darren n 
Rating:
5.0

Customer did not leave a comment.

ahmed e 
Rating:
4.0

Good

wa v 
Rating:
5.0

Over all my experience with U Haul was awesome very reasonable prices and trucks are very clean and the staff are very friendly courteous and professional and respectful I will recommend family and friends

olivia j 
Rating:
5.0

Customer did not leave a comment.

JAYNE S 
Rating:
5.0

Customer did not leave a comment.

Roger M 
Rating:
5.0

Customer did not leave a comment.

Roger G 
Rating:
5.0

Quick and easy I was in and out in 15 minutes

Kevin N 
Rating:
5.0

Staff is very friendly and helpful.

Dana D 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
5.0

Customer did not leave a comment.

Nely R 
Rating:
5.0

Very polite and professional. Staff member found an item that was left in the cab and brought it to us as we were driving away.

Gary C 
Rating:
5.0

Customer did not leave a comment.

KAREN G 
Rating:
5.0

Did not know they were closed on Sundays but they happened to be working and took the truck back anyway.

Sabrina T 
Rating:
5.0

Customer did not leave a comment.

Esther F 
Rating:
5.0

Customer did not leave a comment.

Jerome J 
Rating:
5.0

Excellent service and was able to meet my moving needs.

Kelly L 
Rating:
5.0

Customer did not leave a comment.

CARMEN R 
Rating:
1.0

There was no one at the location for either pick up OR return. I had to call, be transferred, wait, and speak to several uhaul reps to get anything done. This is not the delays I needed. I purposely do not pick locations that are mobile check in/out. If he's not going to be at his location, it should be made a mobile location only

Rebecca S 
Rating:
5.0

Customer did not leave a comment.

Jesus O 
Rating:
5.0

Keep up the good work

Christopher K 
Rating:
4.0

Great experience

Florine M 
Rating:
5.0

Recomendado cien por ciento muy buen servicio y personal muy amable Gracias

GABRIEL A 
Rating:
1.0

Find a different person to sign on clients. He told me to "Get with the Program" when I asked for assistance with the new U Haul method of having the customer inspect the truck. The Truck's passenger door would not close properly. From now on I will find some other company to rent from.

Carol H 
Rating:
5.0

Customer did not leave a comment.

Jimmy B 
Rating:
5.0

Everything was great!

MICHAEL D 
Rating:
5.0

I actually had a reservation and it was moved to this location because the original promised equipment had electrical issues. Lisa at Discount Storage tried to catch me before I headed to her location but I was already only 10 minutes out. Understand this happens so I will get over it.

Patrick R 
Rating:
5.0

Customer did not leave a comment.

Josh F 
Rating:
5.0

Customer did not leave a comment.

Howard T 
Rating:
5.0

Customer did not leave a comment.

richard c 
Rating:
3.0

Customer did not leave a comment.

JOERG E 
Rating:
5.0

Customer did not leave a comment.

scott p 
Rating:
5.0

Customer did not leave a comment.

Corbyn M 
Rating:
1.0

Saying I was 156 miles over when I was only 6 miles over

eric s 
Rating:
5.0

When entering the office, no lights were on. The yard is disorganized.

Rebecka W 
Rating:
3.0

Customer did not leave a comment.

Sarah K 
Rating:
5.0

Customer did not leave a comment.

Diane C 
Rating:
4.0

Customer did not leave a comment.

SCOTT I 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Sandra B 
Rating:
5.0

Customer did not leave a comment.

Tammy P 
Rating:
4.0

Thx

Victor A 
Rating:
5.0

Friendly service

Manuel G 
Rating:
5.0

Excellent customer service

Kadir F 
Rating:
4.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Betty W 
Rating:
5.0

Customer did not leave a comment.

ANGEL P 
Rating:
5.0

Very friendly and helpful people!!

Frederick R 
Rating:
5.0

He is very nice and friendly guy and when I drop off the truck to the other place food market they was crazy charge me $195 , he helps me to get the money back he is good so I will back when I need truck.

ZHI J 
Rating:
4.0

Customer did not leave a comment.

Douglas G 
Rating:
5.0

Customer did not leave a comment.

Gary L 
Rating:
5.0

Customer did not leave a comment.

Denesha B 
Rating:
5.0

Customer did not leave a comment.

Tyron g 
Rating:
3.0

The entrance to the location could have been moved noticable. The gate to the entrance was partially closed

Ron C 
Rating:
3.0

Easy pick up and drop off. Definitely use again.

Charles H 
Rating:
3.0

Allow 24 hour drop off and not force the customer to have a unit an extra day. Location issues with traffic should be considered. Very dangerous to enter & exit this location

Alton S 
Rating:
3.0

Customer did not leave a comment.

Karen K 
Rating:
5.0

Everything was Excellent

FREYA S 
Rating:
4.0

Customer did not leave a comment.

gerald d 
Rating:
1.0

The customer service at the Transportation Center gave me incorrect instructions on how to exchange my 20’ truck. He sent me to the location where the 26’ truck was and it cost me 3 hours to swap out the trucks. The pickup time listed for the new truck was 2 pm (aprox) but really didn’t leave there until after 4pm. After this I had two storage units reserved (with confirmations) in Ocala, FL and when I called and spoke with the location the second time they then could not find my reservation at all - using the confirmation numbers from the U-Haul confirmation email. I then had to cancel my moving help, rearrange work schedules, babysitter wasn’t available and then try to rebook storage and movers last minute. Also the storage that I was able to find with U-Haul was through a subsidiary and didn’t qualify for the one free month so it cost me $230 more (aprox). Then when I returned the truck they didn’t have not of the additional days I requested at the time of the reservation (originally) or the one additional day that was given for all of the hassle by the “transportation center” so I was overcharged there as well. Worst experience ever!

Aleshia W 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Juanita P 
Rating:
5.0

Clean office, clean vehicle, friendly and courteous personnel, good experience.

Robert H 
Rating:
3.0

Customer did not leave a comment.

Dominic P 
Rating:
5.0

Customer did not leave a comment.

Solinette M 
Rating:
5.0

Customer did not leave a comment.

Russell F 
Rating:
5.0

Thank you very much

Maxon L 
Rating:
5.0

Customer did not leave a comment.

Amber F 
Rating:
5.0

All is fine no changes

ishmael r 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
4.0

Open earlier in the morning. Doesn’t open until 9 am.

Tom K 
Rating:
4.0

Customer did not leave a comment.

Christine G 
Rating:
5.0

The young lady that helped soo professional and patient. I want to give her recognition because soo many of the youth today are disrespectful and lazy but this young lady went above and beyond. We want her to know that we appreciate her and what she does. I normally use a closer location but we have changed our location to this establishment simply because she has an incredible work ethic and her spirit radiates peace!!! GOD BLESS YOU YOUNG LADY(we will get your name on our next visit)!!!

Dorian H 
Rating:
4.0

Pave the yard

Tom K 
Rating:
2.0

Customer did not leave a comment.

Christy K 
Rating:
5.0

Better upkeep with current locations called the 1800uhaul for my reservation and when I arrived at the location was told they didn’t rent uhauls no more spent another 30 minutes waiting for a new location plus the extra driving time but the new location was excellent

David C 
Rating:
4.0

Customer did not leave a comment.

Jerry D 
Rating:
5.0

make sure that equipment is serviced before i pick it up

David D 
Rating:
2.0

Not a professional business environment. Also had to re-answer everything I did on line. Did the paperwork and said goodbye, didn’t go out to the truck with me.

Jerry H 
Rating:
1.0

Was over charged for 121 miles I did not use on uhaul truck. Called to dispute charge and mileage and basically was told "you did drive that many miles." No offer to adjust amount charged or any solution. Sadly I use this uhaul office monthly and now will no longer will be doing business with them because of the unprofessional business when there is a issue. Note to self make sure you take a picture of odometer yourself upon pick up and return.

Jeffrey G 
Rating:
5.0

Customer did not leave a comment.

Eric T 
Rating:
1.0

Rep didn’t hook up the trailer I did it myself. She didn’t say anything. She pointed to what trailer I was pickup up and walked back into the building. I waited for a little while then hooked up and left.

Joleana S 
Rating:
5.0

The girls at the u-haul go above and beyond to make sure you're happy when you leave with the rental I am well pleased and I would highly recommend them to anybody thank you

Melany M 
Rating:
5.0

Customer did not leave a comment.

Carol B 
Rating:
4.0

Customer did not leave a comment.

Kermit B 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
2.0

Customer did not leave a comment.

CHADWICK P 
Rating:
2.0

To expensive

CHADWICK P 
Rating:
5.0

Customer did not leave a comment.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

This location is great but the U-Haul system is totally jacked up because my bank account was wrongfully charged from the Jackson, Mississippi location twice!! My actual bill was less than $100 but these idiots charged my account for someone else's business!!

WILLIAM F 
Rating:
5.0

Customer did not leave a comment.

Sonya J 
No reviews have been submitted for this location.

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