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RODOLFO R
Customer Reviews for Fast Ride
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was great! Keep up the great job.
Roel GThe back part was full of sand
HENRY ANever got my original paperwork from them.
LEO SThe UHaul website list an address and a Suite # for this location. When you go to the address that’s listed your informed that they moved out. You have to call the UHaul main number so they can then call the owner who will eventually call you back.
Rick HThe back part was full of sand
Henry AThe service was great! Keep up the great job.
Roel GThe whole rental experience was easy and hassle-free
OSCAR MExcellent Experience, and Equipment. Great services. Highly recommend
Priscilla FEvery customer must clean the equipment when they finished.
Miriam RGreat customer service and easy convenient.Pick up.I would definitely rent a u haul again here
Priscilla FWe had to travel an extra 30 miles to get our pickup and drop off because our original reservation was not available. So we paid an additional $21 for our rental due to inaccurate information. As well we were offered a $50 credit for the inconvenience but it was never received. They were supposed to call to make corrections and never did.
Roxanne PNo ac
Joel GRented for 3 days and had to deal with 98 degree heat since a/c not working.
Domingo RI’ve never rented from an owner before that didn’t have their own building and physical presence. Whenever I would call the phone was just answered “Hello.” After numerous times, I realized it was the phone of the owner’s son, not a business phone. I was given NO physical contract. That was somewhat unsettling. They did send me a digital contract. The only reason I rented here was because they had the 10 foot truck I wanted. My preferred dealer did not have one on-site for me to rent. In the future, I would only rent from this dealer if the equipment I desired to use was available nowhere else.
James GThe gentleman running the drop off location was excellent and very helpful. The process was easy and perfect.
Max WUpon arrival to this location, which was changed at the last minute, we could not find the suite. When we called the number on the reservation we found out that there was no physical address and we were standing in a literal parking lot. The agent arrived late with the key. Upon initial inspection of the vehicle, it was very dirty inside the cab and appeared to be an older vehicle. This was the only 20 foot truck available in the area.
Maureen RCharged me for gas even though I put gas
Alan II paid almost $80 for a two day rental for a small truck and the sign on the truck said $19 per day. What's up with that.
John MThe reason I’m giving them two stars is because my drop off should’ve been eight minutes away. And when we got there, no U-Haul dealership was there. We had to call them come to find out that they moved 25 minutes away from my original drop off. Corporate needs to update their dealerships addresses/locations.
david gCab was not clean bread crumbs and candy wrappers and used paper towels all through out the cab. When I got home I blew all that trash out of the cab. Everything else was good. Van was new. I appreciate the no governor on speed limit, as speed limits have increased on our highways. Thanks again U-Haul, you saved the day.
william aMade the reservation over the phone. I was given a location out of my city to pick up the truck. When arriving to the 1st reservation location and waiting in the lobby for 15-20 minutes without any assistance, I was finally informed by one of the employees that the person in charge of doing paperwork and releasing truck was out of town on vacation. Find a way for the third party to always stay in constant communicate with you all. It was an inconvenience and at the end I had to drive even further to pick up a truck.
Lee REverything was ok for a first time renter the truck had warning lights for the tires and there was some crumbs on the floor that I cleaned out so they wouldn’t charge me
Rob DVery good service.
jesus cNothing
Sylvia GVery difficult to find. Other than that everything was fine
Sherry JMake sure you're equipment works it didn't have AC and it was hot but since I used my phone I couldn't get another unit at the time it was after hours when I picked it up
Joe GWould have been nice to have proper cleaning of truck inside and outside. The business office was unfortunately not well maintained, office was unorganized and uninviting needs of cleaning. Professional staff customer service was a plus.
devonna jTodo bien
fernando gPut a drop box for keys
Noemi PHave telephone numbers that can reach the manager. I arrived early, and while unit was there, could not reach anyone at Fast Ride. They didn’t have blankets, so had to go to another location.
James DEquipment I ordered was not available (had to take bigger/more expensive) and then had problems dropping off equipment at the end because the 1 person office was closed and phone calls to his personal phone were not going through. I rent from UHaul pretty frequently and this has been the worst experience I've had.
LEE WCould have found a location closer to my home
Ricky RArturo was very helpful;professional and he was able to explain all the different insurance coverages to me that helped me make my decision in choosing insurance coverage
israel gMy experience with U-Haul representative Arturo was outstanding. Arturo was very polite, professional, and answered all my questions. Fast Ride U-Haul (725 N WARE RD STE 3, McAllen, Tx) will be my go to location for U-Haul needs.
Raul VWent to the office during business hours and it was closed. having to do the process over the phone was frustrating. Worst part was the truck, its ignition system was barely starting showing the lack of maintains.
Miguel PIf it wasn’t for the gentleman at this facility I would’ve rated U-Haul poor. The original drop off location nobody was there nobody ever responded so went to a secondary location where this gentleman took good care of me.
Nate RAgent was very polite and courteous. Very helpful !
Asael dExcellent service thank you
Anita MPlace sign for U-Haul office Attendant delivering receipt with higher mileage to actual odometer reading, needs to improve customer service
JAIME HI don't if I would,when thay charge like a 300% mark up ($430 dollars) compared to a dolly rental 6 months prior for $89 dollars. Seams like highway robbery.
JOSE RA/c not working in uhaul
Eliezar HEverything was good, the AC in the truck though only worked some here some there.
Veronika LGot told if turned truck before scheduled tutn in time would get credit, it was all a lie and turned it in a day early for nothing.. really unprofessional.
JAVIER ABrought truck back within 1/2 hour of pickup, but very difficult to obtain refund for rental. Still charged for mileage. Not acceptable.
Greg BI needed and Wanted to purchase boxes but this location and another didn’t have boxes available for purchase.
Jacob GPretty good, agent was nice.
otoniel v