Customer Reviews for Fast Trac

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fast Trac

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Chad R.
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I hooked up the first trailer by myself in the rain, then when checking the lights realized the trailer wiring harness was missing a prong and I had no turn signal. So I went back in and was advised to try a different trailer so I unhooked the first and hooked up 2nd. As I'm checking everything I realize the door does not latch on the second trailer and I can't risk having my stuff get stolen or loose on the interstate, so I end up unhooking and hooking up a 3rd trailer- all of this in the rain, with no help.

SAMAHHATIM M.
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Get better employees.

Kelly J.
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Customer did not leave a comment.

Tony M.
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Customer did not leave a comment.

MICHAEL M.
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Very convenient, really got me out of a tight spot

Christopher Snea S.
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I booked an appliance dolly to move a washer and dryer from the second floor. They only had a regular handtruck when we arrived to pick up the truck. They gave us no notice in advance so I could make other arrangements.

Jesse H.
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Customer did not leave a comment.

STEVENPETER S.
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Customer did not leave a comment.

JOYCE W.
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They were great, and standing by on the phone in case I needed any help with the U-Haul 24/7 Truck Share in returning the truck.

WILLIAM D.
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All was good No changes needed

Eric G.
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Customer did not leave a comment.

Jesse J.
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Customer did not leave a comment.

Elizabeth D.
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Customer did not leave a comment.

MICHAELROBERT D.
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Customer did not leave a comment.

TIMOTHYKEITH V.
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No light on the trailer

Daniel F.
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Easy drop off. Thank you

Donald R.
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Location is a liquor store with one on-duty clerk. Vehicles are parked in a gravel lot next to / behind the store. It was self service as far as picking up the trailer (which had a lot of dirt on the inside), and dropping off the trailer (difficult to move the trailer in the gravel once detached). Trailer was left clean.

DENNISCHARLES V.
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When I picked up the truck he just basically handed me the keys and paperwork and that was it, when I returned the truck I made sure to put the gas gauge back to where it showed on the paperwork even tho it wasn't there when I picked the truck up. I was hoping to drop it off at another location but was told it would double the price. Overall I am happy that I am done moving and glad I don't need to rent a u-haul again. Might just bite the bullet and get a Penske or anything else next time.

ROBERT B.
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Poorly ran location took entirely to long to get checked out and had to hook up trailer myself and had to make sure tires had air and lights worked which 2 of them did not and the roof of it leaked water inside and got our belongings wet

sharon G.
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Clerk was pleasant and helpful but location was also a convenient store so my transaction was interupted with clerk handling customers with store purchases not related to uhaul. Would have been better if had two people working one for uhaul and one for store customers.

Per P.
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Don't provide a trite “we can get you roadside assistance in 24 hours” to a stranded vehicle

JAMESSTANLEY W.
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Customer did not leave a comment.

DERRICKLYN W.
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Person renting me the truck was very argumentative .

David G.
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Good job .

Anthony B.
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Was lied to about getting a credit for having to pick up at a different location. Tried to call and straighten out, representative talked over me and had no record of the credit I was supposed to receive. Will not use Uhaul again.

robert-anthony L.
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Customer did not leave a comment.

amie G.
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Didn't have the correct equipment (dolly) the blankets were gross and smelled like mold and were damp

GLENN D.
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Customer did not leave a comment.

Mark S.
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The gentleman that helped me return the vehicle was excellent.

David H.
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The app was awesome and easy!

luke R.
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Customer did not leave a comment.

Arthur J.
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Customer did not leave a comment.

ian M.
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Customer did not leave a comment.

glen W.
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Customer did not leave a comment.

Charlotte R.
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There is a place for packing blankets in the truck but there weren't any.

Timothy B.
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Customer did not leave a comment.

William P.
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Credit card terminal was down which complicated things. We were lucky to have enough cash to put a $100 down payment. All in all, a good experience.

Christopher W.
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I reserved a furniture dolly along with the trailer, but when i picked up there was no dolly. This created a delay of more than an hour in beginning my move, as I had to drive to a Home Depot to rent a dolly. If you don't have the reserved equipment, you should notify the customer 24 hours in advance, so other arrangements can be made. This was a major inconvenience, and I may never rent from U Haul again because of it.

Starr A.
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Customer did not leave a comment.

Heidi F.
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This location was sketchy to me - U-Haul is a side line of income for a mart where folks play slot machines. I felt very uneasy at this location.

Christopher A.
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Customer did not leave a comment.

Jason H.
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Customer did not leave a comment.

Lori A.
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Nothing. Always a great place to work with and reputable.

Kendall W.
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Customer did not leave a comment.

Salim Z.
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Excellent service

Michael G.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Dale P.
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Frank was very nice and helpful Prompt courteous service

James R.
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Norhing... My transaction was text book....

DAVID S.
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Customer did not leave a comment.

Robert S.
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I expected a 6×12 trailor would have a 6ft. gate on it. The attendant where I picked it up didn't have a clue about the trailor. The trailor itself was clean and worked beautifully. I was picking up a 61" lawn mower and had to remove the mower deck to use the trailor. Made the job alot longer than it should have. Thanks

Jacob E.
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Tried to use the app to document the beer bottle caps and the smell of cigarettes when I first got the truck, but when I tried to leave a description and photo, the app malfunctioned and wouldn't allow my camera to take a photo. This also happened when I tried to claim undocumented damage on the front passenger side. Seems like it could be a way to keep me from documenting up front so that they can charge me later. My stars will definitely drop of that is the case.

Terri P.
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Customer did not leave a comment.

Humberto A.
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Customer did not leave a comment.

Laura P.
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Customer did not leave a comment.

Chester M.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

Ken F.
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Customer did not leave a comment.

Jennifer W.
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The incorrect gas information was in the computer. Thankfully I had my paperwork that stated the correct gas level.

John G.
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Nothing really. All good!

Joel G.
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Customer did not leave a comment.

Robert B.
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Printer for receipt did not work

Kevin P.
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Customer did not leave a comment.

Christine S.
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Quick, polite and helpful service.

shawn J.
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Customer did not leave a comment.

Kimberly L.
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Quick easy will use again

Robert S.
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Customer did not leave a comment.

Joyce F.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

shannon B.
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The pickup location, time frame and size of the trailer were all changed without notifying us. It took an hour of talking to 4-5 different employees to fix the issue.

Shannon P.
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This place is slightly below average in appearance. I think the average woman would be very uncomfortable here. They sell drug paraphernalia in the store and it is a rather grungy location.

Neil H.
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Customer did not leave a comment.

Anthony C.
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Nice people but a rough place

nichole S.
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it took 30-45 mins for us to pick up our reserved truck, then we found out that he was having us return it to a different location when when we picked up the truck it was supposed to have 1/4 tank of gas, it was near empty. after driving it for 30 miles the truck broke down on the highway. We spent a half hour trying to get online or someone live on the phone. then another hour and a half waiting for roadside assistance. Once they arrived and looked under the hood they wanted us to attempt to put antifreeze in at and limp it off the highway, with a broken radiator, we refused so a tow truck was called. we completed the paperwork and left the keys in the truck based on instructions provided. This was not our previous experience, however, we never should've been give that truck. then to follow up, my card was overcharged and there is an outstanding balance. I attempted to contact customer service to resolve the billing issues only to find out that the system was down, I waited an hour and 45 mins, called back and the system was still down. I requested a call back when the system was up. I was placed on hold for a good 5 mins, looping through the ivr and listening to the messages there. the agent came back on the phone and informed me that the regional manager James Harris would call me back when the systems were up

Teddy N.
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Everything was great

David R.
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Customer did not leave a comment.

arlene S.
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It was a great experience with this location. Agent nice friendly helps us to do best planning to save. Great location we where able to get food and supplies at this location.

Clara S.
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Customer did not leave a comment.

luis B.
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All was great quick in quick out thanks uhaul Atlantice relocation service Carrollton TX Atalas Van lines

Harvey W.
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If it was close to where they lived! It was 40 miles from where I had requested! That's unacceptable. Having an hour and a half delay because of location is not a good business practice

James M.
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The issue I had was not this location's fault. I was supposed to pick up a 26' truck and auto transport in Newport News, VA on the 28th. Very long story short, I had to pick up both separately over an hour away in Richmond the day prior. The locations did not have all of the dolleys, furniture pads, or mattress covers that I had originally paid for either. I had to pay for mattress covers again because the service representative "could not find it". I had to drive hundreds of miles further to make my trip and had to pick up the truck and transport at different locations. I was given a few extra days on the auto transport but not the truck; what good does that do me? I had to return the truck on the 1st but transport on the 4th; I can't move the transport without the truck!! I didn't need more days, I respectfully asked for a discount because of all the troubles I had to go through and all the extra miles. My one reservation was treated like two; the service representatives did not seem to understand that I needed both the truck AND the transport together. AWFUL experience with UHaul and I still believe I deserve compensation returned.

Randy K.
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Customer did not leave a comment.

Tasha G.
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Customer did not leave a comment.

George M.
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Customer did not leave a comment.

Anita H.
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The trailer we had reserved three days prior was not at the location we had set. We did not receive a followup call stating the equipment was or was not available. we were forced to go to two separate locations after arriving at the reserved location. As we were on a schedule, this was very inconvenient. I called U-Haul to put in a customer dispute and receive the advertised $50 credit given when equipment is not available at the reserved location. I was redirected four times, then told I could not put in my dispute until the trailer had been processed. It took three days to process our equipment return. I have still not received my Credit.

Alan S.
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Customer did not leave a comment.

Andy L.
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Customer did not leave a comment.

Michael M.
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Please make sure to check the transmission and brakes on the trucks and I'm more timely manner

Michael P.
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Customer did not leave a comment.

Dawn T.
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Customer did not leave a comment.

TURNER T.
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Very shady place

Clarence C.
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I was told I could pick it up at 8 by store clerk got there at 8 and waited over an hour before they showed up.

Richard M.
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Very nice place with good customer service.

John M.
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Customer did not leave a comment.

Brett P.
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Owner said fuck you to me

Brett P.
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Customer did not leave a comment.

jarrett T.
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Customer did not leave a comment.

Sheila E.
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Customer did not leave a comment.

Christina P.
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Having the equipment ready is one way to start. He at first only brought out the large dolly and I had to ask him for the other equipment I purchased and then The guy tried to rip me off by shorting me 10 blankets. It took a really long time and this was not the place I picked originally this was 30 min out of my way and I was not compensated for the extra miles.

Edwin C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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