Customer Reviews for Fast & EZ Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you!

Rating:

5.0

Everything went smoothly.

Rating:

5.0

Very easy to work with. Thank you.

Rating:

5.0

Add "RENTAL RETURNS PARK HERE" signage

Rating:

5.0

Comments for better services in the future: I have been renting U-Haul trucks for years. I used to walk to the Ray/Rural location to pick-up, and walked home after drop-off the rental truck. But this time, I had to ask my son to drive me to/from the Ray/Arizona location. Both the rental truck and my son's car were driven extra 10 miles, plus extra gasoline and time. Respectfully, Ming 480.221.0498

Rating:

1.0

I was released from chandler location with a bad trailer. I am lucky.I made it across the country Without incident

Rating:

1.0

The proprietor accused me of mistreatment of vehicle saying there was a 6 inch Crack in the windshield which was a false accusation due to my witness that was traveling with me from Reno, NV to Chandler, AZ. The vehicle was returned the following fay from initial rental.

Rating:

1.0

lied to me about prices. told me i only had to fill it up to 1/4th then i got charged because it wasn’t 3/8th. told me i was paying .40 cents per mile but it was $1. i ended with a bill of $49.71 extra.

Rating:

5.0

The app made checking in ans out difficult and took forever to load. Had to use the browser version.

Rating:

5.0

Martin is awesome. Thats how ppl in the arizona should be.... He help and went over and beyond for me. Great guy HR will do what he can.... Thank again FEK

Rating:

1.0

We received our truck with the gas light on. Went down the road to fill up the tank and the gas can had a huge leak and wouldn’t hold any of the gas we pumped. It flooded the cement under the truck. So unsafe and irresponsible. Would never use this location again.

Rating:

2.0

We dropped it off. It did not feel like a very safe location at night. I’m sure it’s fine during the day.

Rating:

5.0

I was given the keys and that was it. I'd recommend doing a walk around so the operation and condition could be covered. There was some superficial scuffs and scratches which I made note of anyway and fortunately I was familiar with the operation.

Rating:

4.0

All was good

Rating:

5.0

Great, friendly customer service

Rating:

5.0

I didn’t know that there was no ramp to be able to load the truck easier, it may only come with the bigger trucks but it would have been nice to know.

Rating:

4.0

Pickup was a hassle. I don’t know why I need to have multiple people verify who I was. And also take pics of my license and passport. That’s ridiculous.

Rating:

1.0

OVERCHARGED POOR SERVICE WILL NEVER GO BACK

Rating:

5.0

Tiki at the front desk was amazing. Best customer service, friendly and helpful. Thank you!

Rating:

5.0

Keefe has been excellent every time I've been in, from the rental reservation to helpful suggestions about moving supplies. If you go here, ask for him!

Rating:

4.0

This was the first time using the mobile app vs in person check-in and check-out. The experience wasn't pleasant. During checkout, I had to take pictures of my DL "AGAIN", a message was displayed telling me I should have received my code to unlock the box (that came several screens later), there was no notification to return the lock to the lock box containing the key, and there was no "estimate fuel" to determine how much fuel to add. Check-in was better but since I still had the lock to the lock box and didn't want to get charged a fee I attached the keys to the lock. As a result I couldn't drop the keys in the dropbox and had to wait for the office staff to return to give the key and the lock to them. So, not sure if I'll use mobile again. In person was faster where I normally go.

Rating:

5.0

Upon return, the representative was very kind & helpful

Rating:

3.0

Truck was in awful shape. Damage on all sides and cigarette burns in the seats. Whole truck smelled like someone just smoked an entire pack of cigarettes with the windows rolled up. Gas gauge on my contract was incorrect as well. Overall not a pleasant experience.

Rating:

5.0

Best location I’ve rented from. Staff is friendly and knowledgeable, funny too.

Rating:

3.0

Our experience with U-haul was horrible. We had a reservation for a 26' truck rental in Phoenix Arizona. When we got to the pick up location we were told that they did not have a truck for us and sent us to another location that was 2.2 miles away. Once we got there they told us they had a truck but it was for in town only and we had a one way rental. They sent us to a 3rd location that only had a 20' truck. They charged us more for a shorter truck. Nobody seemed concerned that we were held up for 2 hours. This should have been handled so much better.

Rating:

5.0

N/A

Rating:

5.0

The service was perfect. Tiki did everything she could to rent me the truck. I do not have a credit/debit card so it was harder to rent a truck but, she did it. Thank you

Rating:

2.0

I did not recieve the packing blankets I ordered. I spent $20+tax for two dozen of them to move my furniture and was unable to do so because I did not have the appropriate equipment I had ordered. This location was not open until 0900, so I was unable to talk to anyone about the missing blankets. I am now having to rent another van to finish getting my furniture and going to the actual U-Haul store to get the items I need to move.

Rating:

5.0

Tell your other locations to opperate as well as this one!

Rating:

1.0

Your online check in is rediculious, the verification should be done prior, or you should have someone there to maintain the situation, to have to sit and wait because it would not accept the pictures taken and have to talk to a representative and sitting on hold is not conducive to quick pick up!

Rating:

3.0

I did not request safe move coverage yet I see you've added it onto my final receipt. Why?

Rating:

3.0

The truck had left over items in the cab and the storage area had sticky / tar like / greasy items so I had wash as best I could before loading it

Rating:

5.0

keep doing what you are doing - good product good service

Rating:

5.0

Quick and easy process lady was very nice too

Rating:

5.0

Excellent equipment and great customer service

Rating:

2.0

The 24/7 is very poor service, I had a very bad experience

Rating:

5.0

There I was. I remember it like was yesterday. The truck was like new. Pick-up and drop-off were easy thanks to the great people that work at UHAUL. No one else needed the truck I that rented, so they even extended my drop-off time FOR NO ADDITIONAL CHARGE! I will definitely be coming back next time I need a truck. Thanks again.

Rating:

3.0

Your "express check in" was a disaster. I completed the express check-in as instructed on the previous day. The email with instructions didn't arrive until I was done with my rental. Leaving me and the nice lady at Fast & Easy self storage confused. She had to call your office to get it sorted out. Instead of "saving 30 min" it cost me about 45 extra minutes.

Rating:

4.0

You can improve customer service by training employees on new computer systems. Employee did not know how to enter new credit card or delete old expired cc on file. So we went back to old school and hand wrote the bill..

Rating:

2.0

You guys switched my location after giving my reserved truck away at he location I wanted. I picked that specific location as it opened at 8:00am but you switched to a location that doesn't open till 9:00am putting me behind schedule.then the new location couldn't process the transaction as your system went down which put me another 45 minutes behind schedule. Then I was given a truck with faulty transmission and A/C that didn't work (which was verified by clerk at drop off location). The truck was dirty and completely covered in mud and hundreds of dead bugs but I took truck as I couldn't wait as I was already behind schedule. Not happy at all and I showed clerk that I was promised a total rate of 132.00 but was charged over $138.00 for a reason never given even when I showed my screenshot the clerk couldn't answer why the difference in price.

Rating:

3.0

The lady at the pick up was fine. When we dropped off the truck, the rep was nice and helpful, but it took over a hour due to someone putting the wrong price in the system, so we would have gotten overcharged. We missed our family at a funeral service and will never get that back. You need better communication between your sites and managers who work together to fix the problem in a timely manner.

Rating:

4.0

Some different sizes would be nice.(:

Rating:

5.0

I had a great customer experience!! Greeted friendly and felt like I was part of the Team. I'll come back and refer friends for sure!

Rating:

3.0

Process of completing rental truck contract was a bit slow, even though I had pre-registered for check out. I did appreciate the thorough inspection of the truck prior to departure to document existing damage.

Rating:

4.0

It took a while to process the check out. The rep was very nice and cordial..

Rating:

4.0

Great customer service highly recommended.

Rating:

4.0

I think that u-haul should have a military discount in honor of all those who have given their lives so that your company can serve the people of the united States of America the soldiers of the United States military don't ask for very much but what we do ask is respect for all that we have given and sacrificed

Rating:

3.0

Sue was very very slow in helping us with the contract and then I was charged for 4 gallons of gas when we only went 8 miles TOTAL! When I called she said it wasn't up to her it was corporate.

Rating:

2.0

Better training for the employees that say they are the supervisor and the manager who has only been working there for 3 months.

Rating:

3.0

Make sure the vehicle is in good working condition. Roadside assistance should always be available to answer the phone.

Rating:

5.0

This was the best rental experience I have ever had with a moving truck.