Pickup was a hassle. I don't know why I need to have multiple people verify who I was. And also take pics of my license and passport. That's ridiculous.troy F.
Trailer Rental & Towing in Chandler, AZ at Fast & EZ Self Storage
(U-Haul Neighborhood Dealer)
Chandler, AZ 85225
Services at this Location:
- Mon-Thur: 9:30 am - 4 pm
- Fri: 9:30 am - 4:30 pm
- Sat: 9:30 am - 4 pm
- Sun: Closed
Special Operating Hours
- 6/24/2021 - 8/2/2021: Closed
- 9/6/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Chandler, AZ 85225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
OVERCHARGED POOR SERVICE WILL NEVER GO BACKALIAH W.
Tiki at the front desk was amazing. Best customer service, friendly and helpful. Thank you!JUSTINE O.
Keefe has been excellent every time I've been in, from the rental reservation to helpful suggestions about moving supplies. If you go here, ask for him!Nathan M.
This was the first time using the mobile app vs in person check-in and check-out. The experience wasn't pleasant. During checkout, I had to take pictures of my DL "AGAIN", a message was displayed telling me I should have received my code to unlock the box (that came several screens later), there was no notification to return the lock to the lock box containing the key, and there was no "estimate fuel" to determine how much fuel to add. Check-in was better but since I still had the lock to the lock box and didn't want to get charged a fee I attached the keys to the lock. As a result I couldn't drop the keys in the dropbox and had to wait for the office staff to return to give the key and the lock to them. So, not sure if I'll use mobile again. In person was faster where I normally go.David B.
Upon return, the representative was very kind & helpfulMichael C.
Truck was in awful shape. Damage on all sides and cigarette burns in the seats. Whole truck smelled like someone just smoked an entire pack of cigarettes with the windows rolled up. Gas gauge on my contract was incorrect as well. Overall not a pleasant experience.Tyler P.
Best location I've rented from. Staff is friendly and knowledgeable, funny too.ANTHONY A.
Our experience with U-haul was horrible. We had a reservation for a 26' truck rental in Phoenix Arizona. When we got to the pick up location we were told that they did not have a truck for us and sent us to another location that was 2.2 miles away. Once we got there they told us they had a truck but it was for in town only and we had a one way rental. They sent us to a 3rd location that only had a 20' truck. They charged us more for a shorter truck. Nobody seemed concerned that we were held up for 2 hours. This should have been handled so much better.Edward B.
The service was perfect. Tiki did everything she could to rent me the truck. I do not have a credit/debit card so it was harder to rent a truck but, she did it. Thank youAngelina A.
I did not recieve the packing blankets I ordered. I spent $20+tax for two dozen of them to move my furniture and was unable to do so because I did not have the appropriate equipment I had ordered. This location was not open until 0900, so I was unable to talk to anyone about the missing blankets. I am now having to rent another van to finish getting my furniture and going to the actual U-Haul store to get the items I need to move.Quartney S.
Tell your other locations to opperate as well as this one!Cody W.
Your online check in is rediculious, the verification should be done prior, or you should have someone there to maintain the situation, to have to sit and wait because it would not accept the pictures taken and have to talk to a representative and sitting on hold is not conducive to quick pick up!Stephen D.
I did not request safe move coverage yet I see you've added it onto my final receipt. Why?Joseph J.
The truck had left over items in the cab and the storage area had sticky / tar like / greasy items so I had wash as best I could before loading itMichael P.
keep doing what you are doing - good product good serviceJack W.
Quick and easy process lady was very nice tooYolanda L.
Excellent equipment and great customer serviceSamuel H.
The 24/7 is very poor service, I had a very bad experienceJesus G.
There I was. I remember it like was yesterday. The truck was like new. Pick-up and drop-off were easy thanks to the great people that work at UHAUL. No one else needed the truck I that rented, so they even extended my drop-off time FOR NO ADDITIONAL CHARGE! I will definitely be coming back next time I need a truck. Thanks again.Joseph S.
Your "express check in" was a disaster. I completed the express check-in as instructed on the previous day. The email with instructions didn't arrive until I was done with my rental. Leaving me and the nice lady at Fast & Easy self storage confused. She had to call your office to get it sorted out. Instead of "saving 30 min" it cost me about 45 extra minutes.James A.
You can improve customer service by training employees on new computer systems. Employee did not know how to enter new credit card or delete old expired cc on file. So we went back to old school and hand wrote the bill..Tracy R.
You guys switched my location after giving my reserved truck away at he location I wanted. I picked that specific location as it opened at 8:00am but you switched to a location that doesn't open till 9:00am putting me behind schedule.then the new location couldn't process the transaction as your system went down which put me another 45 minutes behind schedule. Then I was given a truck with faulty transmission and A/C that didn't work (which was verified by clerk at drop off location). The truck was dirty and completely covered in mud and hundreds of dead bugs but I took truck as I couldn't wait as I was already behind schedule. Not happy at all and I showed clerk that I was promised a total rate of 132.00 but was charged over $138.00 for a reason never given even when I showed my screenshot the clerk couldn't answer why the difference in price.Matthew B.
The lady at the pick up was fine. When we dropped off the truck, the rep was nice and helpful, but it took over a hour due to someone putting the wrong price in the system, so we would have gotten overcharged. We missed our family at a funeral service and will never get that back. You need better communication between your sites and managers who work together to fix the problem in a timely manner.David B.