Customer Reviews for FC Simpson Lime Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of FC Simpson Lime Co

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Diane N.
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The gentleman who checked me in was so nice. It was a very stressful move and it was nice to be treated so kindly.

Ron V.
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Everything was absolutely perfect!

BRENDA KAY N.
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Very friendly and helpful staff.

Mark G.
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Customer did not leave a comment.

JOSEPH G.
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The truck ran great, your rates are reasonable, and the people were very friendly.

Tim D.
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Way too many furniture pads. Was told ubox would be stored indoors at storage location near final destination and it was stored outside in the elements. Damaged to personal belongings yet to be determined.

david P.
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Customer did not leave a comment.

BRUCE MORGAN D.
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Great people, easy to work with and did the check-in quickly.

Randy B.
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Customer did not leave a comment.

DANIEL KENNETH S.
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We had A LOT of trouble using the self check-in service online and on the app. My wife called customer service and was on the phone for about 35 / 45 mins with a representative, the representative could not fix the issue and could not give us the code to get the key for the truck. After the representative failed at getting us access to the account she told my wife to hold on the line and she would find a location open near us. After a few more minutes on hold, the representative come back on the call to say sorry there are no open location's in your area. U-haul was very unimpressive and unprofessional in this situation. So we started heading home and the gentleman from FC Simpson Lime Co called my wife, We drove back to the location and the gentleman there come over and opened up the building to file out the paperwork and get the process going. * On A Sunday *. If not for the folks at FC Simpson Lime Co my wife and I would have missed our deadline. Thanks FC Simpson Lime co. 12/27/2020

NANCY LEANN A.
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Everything went smoothly!

Eric W.
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Customer did not leave a comment.

Lawrence C.
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Customer did not leave a comment.

Dylan M.
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man decided to have a political conversation with me. ended up telling me to never come back because my vue on what's going on is different then his. wow

RITA MARIE S.
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The customer service here is by far superior. The guys were very helpful and kind.

Kenneth V.
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Customer did not leave a comment.

DICIE JANE R.
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Customer did not leave a comment.

Alan L.
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Very nice people.

AMEY LYNN E.
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Workers were awesome! So much help and patience.

matthias K.
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I was in contact with 2 UHaul people on the phone before and we agreed that I drop off the truck in Hard Mi to save money. On the day to drop off the truck I checked the paper and there was another drop off location Ludington mentioned. I dont understand why this was happened and confused me. It seems your system is not working and the customer has to double check everything. This is not customer friendly

Robert R.
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Customer did not leave a comment.

GREGORY C.
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Customer did not leave a comment.

Donis H.
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After having trailer reserved for 2 weeks, received email day before picking up trailer that reservation had been changed to anither location and then the duration of rental had been changed from 2 days to one week. Then when i had to use a different vehicle, had to have reservation cancelled and i had to create a whole new reservation.

Michael W.
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Customer did not leave a comment.

Laurie O.
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Customer did not leave a comment.

ALAN PATRICK W.
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Customer did not leave a comment.

nicole O.
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Customer did not leave a comment.

Peter C.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

Charlotte O.
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Customer did not leave a comment.

KATHERINE ELAINE K.
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Customer did not leave a comment.

BARBARA JEAN H.
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EAsy same day online reservations, staff was friendly and a nice little shop to look around while you wait.

caren K.
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Absolutely wonderful customer service!!! So professional and helpful!!! Made a stressful move better! Thank you!

HAROLD ORVILLE R.
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Customer did not leave a comment.

Thomas S.
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great customer satisfaction and service. nice and reliable. made life so much better

Robert M.
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FC Simpson dose not have the proper equipment to do the job. We had to get more pods because of his inadequate ability to do the job.

MARY ELLEN U.
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Customer did not leave a comment.

james W.
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Customer did not leave a comment.

GABRIEL JOHN C.
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Ridiculous that I scheduled a drop off online one week earlier in fort Gratiot and your company calls me half way through my rental, changing my drop off location, forcing me to change my plans and drive 20 mins there and back out of my way. Very unprofessional.

Lisa F.
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Customer did not leave a comment.

Laura M.
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Customer did not leave a comment.

Donaldraymond D.
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The support staff was friendly and helpful. Smooth transition.

ALLEN B.
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Customer did not leave a comment.

Ramona O.
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Used their services twice.. Great customer service

Philip H.
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John was very personable and took care of me very well.

Alyson M.
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Excellent customer service upon pickup and return!

Clifford W.
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Customer did not leave a comment.

Jill A.
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Very helpful and nice Ty!

Tinamarie A.
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Customer did not leave a comment.

Jordan J.
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This location was great! I was helped immediately and it was great to have such an easy drop-off after a stressful moving process.

Diana N.
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Customer did not leave a comment.

Erik S.
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Customer did not leave a comment.

Patrick W.
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Customer did not leave a comment.

Gregg G.
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Customer did not leave a comment.

Mike N.
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Great service from helpful and knowledgeable staff!

Denver B.
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I always go out of my way, to go to this location. They are always professional, and I know I can trust what I rent from this location. I have been here 2 different times in the last week. Both times was over the top with customer service and professionalism. Thank you

emil B.
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Customer did not leave a comment.

Blake R.
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I picked up a car dolly at Fc Simpson lime company. These days customer service is something that is lacking in my opinion. Not with FC Simpson. Outstanding experience.

carol V.
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Customer did not leave a comment.

BRIAN W.
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Customer did not leave a comment.

carol V.
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Customer did not leave a comment.

Kurt S.
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Renting agency was very nice and professional. Would recommend.

susan D.
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I was originally supposed to pick up at the St. Clair location, which would have saved me about 24 miles in extra mileage charges - somewhat disappointing that some type of credit could not be given for the extra unexpected mileage. This had nothing to do with the actual location of pickup - just U-Haul in general,

Stevenmichael M.
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Customer did not leave a comment.

Paul S.
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Great people to work with

Mark H.
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Customer did not leave a comment.

Angie D.
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Nothing, they were friendly, helpful and considerate.

rick J.
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A1 customer service

Darrel M.
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Excellent service start to finish

Mike N.
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Prompt, friendly service!

Jacqueline P.
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Customer did not leave a comment.

Shayna C.
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Customer did not leave a comment.

Robert S.
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Overall service was good. Thank you

Elizabeth L.
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Customer did not leave a comment.

Veronica L.
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Customer did not leave a comment.

William H.
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Customer did not leave a comment.

Cheryl K.
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Great people. Great trucks. Everything went so smoothly.

Gilbert F.
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Customer did not leave a comment.

Rodney E.
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Customer did not leave a comment.

Tiamarie D.
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Everything was good

Josephbradley S.
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As I stated above without specific detail such as my name on the contract was wrong the quote I was beforehand given changed upon picking up a truck the dolly I was quoted was not available the representative was unapologetic and informed me that I should contact customer service with my complaint and when I did reach out to them it took over 30 minutes to get through to them.just total unnecessary stress as if the pain of moving wasn't stressful enough.

Betty M.
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You couldn't ask for nicer service; these guys are awesome! The only problem they had was connecting to the Internet, but they solved that rapidly.

Shyra H.
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There needs to be clearer instructions on how to return the truck. Please remove the instructions “do not block entryway, exits, and storage areas,” as this caused some confusion and unnecessary stress on the customer and ownership when we returned the truck after office hours. We didn't know we were to leave the truck at the closed gate since the above mentioned language stated otherwise. The ownership did understand and apologized for the mixup. They even assisted me with checking the truck back in via the 24/7 mobile service when I had difficulty using it.

Mark H.
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Customer did not leave a comment.

Daniel D.
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Quick and efficient.

JIM B.
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Customer did not leave a comment.

Robert C.
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Mr Simpson runs a great business. Friendly and willing to help the best that he can.

Shannon J.
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Drop off was after hours so can't really rate

Brianna B.
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Customer did not leave a comment.

pam M.
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I put on debit card and was charged nearly $200 I was actually charged 78. The credit was not put back on my card and it has been two days. Not happy.

Timothy Z.
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Customer did not leave a comment.

Peggy S.
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u-haul says 19.99 for use of a 10 foot truck but by the time i walked out the door it was $94. i find that very disturbing because i feel that the advertisement was false. i do not understand why i had to pay so much.

Jody F.
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excellent service

Mark C.
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Excellent, friendly service.

Steven R.
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Customer did not leave a comment.

GEORGE D.
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I was told I MUST take the 6X12 trailer to the car wash to wash it or I would have been charged 30 dollars to clean it. This trailer was used on the highway as it just be no more. The reason I was asked was because it had snow on the side and ice on the bottom. It was 8 degree and I was forced to spend another 12 dollars to get the ice off it. SO the trailer cost MUCH more than it should have. I have NEVER been asked to do this before. This location could have sprayed it down at no cost to get the ice off. They blamed U-HAUL for it....I think it kills the customer service for U-HAUL & the customer!!! The get paid to maintain the vehicles, this location puts it back on the customer!!!I I need to rent another Trailer but most like will not use U_HAUL

KEN G.
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There was dirt or grease on the floor when I picked up the trailer. I took pictures of the areas.

Bruce A.
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Customer did not leave a comment.

Wilson T.
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courteous, helpful

Thomas F.
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Super friendly staff! Two thumbs up!!

No reviews have been submitted for this location.

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