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ROGER C
Customer Reviews for Feamster Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They checked the trailer to see if everything was working when I dropped it off. Helped me unhitch it from my car and guided me to back it in, couldn't have been any more helpful. I will be getting my rentals from here now on.
John DEasy to deal with
APRIL DSteve Feamster always takes care of our needs. We probably rent 25 times per year with various equipment that meets our need of the day. Always helps me hook up/unhook, but I don't mind doing it myself. A lot g arm Johnson bar with wheels would certainly help. Neither one of us as young as we used to be. Could Uhaul provide his location with one like I have seen at Uhaul owned facilities?
STEPHEN SNothing, everything was perfect !
MICHAEL CSteve is very professional and helpful. I totally recommend this location.
tammy gNo problem your system works well
GREGORY SSupper nice and helpful representative for Uhaul. I would and will recommend his location
Scott AThe person in the store was very nice!
HEROES AWe rent from this location on 3-4 occassions per month depending on what projects we are involved in. Great to have several options to meet our needs. Steve Feamster has always been great to work with and ensures we receive the help we need to get backed in and hooked up. Thanks
Stephen SI am a frequent uhual renter. I typically rent from the lewisburg, wv location due to the man at this location on Alta Drive. I rented a uhual from him a few months back due to it being closer to the location I needed it. Biggest mistake ever. He is the rudest human being I've ever dealt with. Then I get a call this time telling me they didn't have the truck I needed in Lewisburg and I would have to go to Alderson. If it wasn't such short notice, I would have rented from enterprise. I will NEVER give my business to Uhual again if I have to deal with people like him. He talks to you like you are a complete idiot and its very clear he hates his job. It is a shame that someone who works with the public has the bad attitude that he does. I am also telling everyone that I know, if they have to rent from his location, they better just go through a different company. He is HORRIBLE!!!!!!!!!! Stephen Feamster is his name I believe.
Breann CWhen I had an issue with the ball on my truck they provided me with the 1.5 inch wrench that I needed to swap the ball. Thanks again!
Stewart VMr. Feamster was very nice and took the time to explain things. I would definitely recommend this UHAUL location. Unfortunately, the movers I hired weren’t as professional.
brent sThe gentleman at Alderson WV was awesome. Very knowledgeable and friendly!
michael gWhen using the app to check the vehicle back in I had to restart
TIMOTHY CI'm a frequent user and everything went well. For improvement... Don't make your customers travel 20 extra miles each way to pick up the truck when the same equipment could be seen within 2 miles of the loading point on the same day.
emil fGreat service
edward jNo personal, basically empty barn in a remote lot in the middle.of nowhere
Marcus POutstanding customer service and help during the whole process from pick up to drop off. Best U-haul location I have used. Thank you Mr.Feamster
Benjamin QMake sure that you can find this place in your website....no one seemed to know about it and when we brought the unit in they didn't know it was coming...they received it but had no idea we were going to drop it off.
Nikki AWrong location on google maps, other than that the drop off was fine.
Tyler SEasy drop off location with good customer service
alec dNo one was on site when I arrived; Did the check out through the app. Not sure how I'm charged an extra day when there was no extra day. When I thought I paid for the days I was using it at the pick up. However, I noticed one was saying "Use for 6 hours" and the dolly was for "48 hours" Which makes no sense.
Benjamin WApp locks up when entering data, could not add new driver license photos
Tom Fwanted to charge $20 because there was a bottle left in the front floorboard
Joey DSuper easy drop off experience.
Katherine DThis was a just a drop off after hours.
John GGreat service.
Shane DSteve was very accomidating. Very nice and knowledgeable guy! Thanks Steve!
Jon hThe fella that helped was very friendly and pleasant. the process was efficient, the area was easy to navigate.
Amber HVery friendly
Matthew WWe had to go back and forth between lots to find the van then get a key then go back to the van. It would be nice if there were key boxes in the second lot.
Dawn WThis was a good deal! Used customer service to relocate rental! Excellent all around
Timothy RFirst truck was perfect. The second one had a grown in the front end. Truck used more feel for the same trip. Dealer was very helpful and polite.
Terry HAbsolutely excellent, wonderful customer service!
Stephen SSteve made things simple. He answered all my questions and everything was hassle-free. I highly recommend this location!
Jack TSteve Feamster was excellent to work with! He explained everything in detail and showed me how to do them, as well. I couldn't have received better service. Highly recommended!
Jack TFellow was very helpful and very polite everything was perfect
Brittany DThe Biggest problem I had was with the 800 UHaul number. The person was not helpful at all. She did not even know of the Feamster location and she said that I had to go to the Lewisburg, WV location. I had been to Feamsterearly that morning before they opened. They had 5 10' trucks, so I know they did have what I needed. I fiinally had to hang up on the person and I told her that she was completely unhelpful. I drove back to Feamster at 1 PM. He was closed as he had a doctor's appointment. I did get a cell phone number and spoke to the agent's wife. She arranged for me to meet her husband in about 45 minutes. He arrived and took excellent care of me. This is an excellent center because of the agent. he deserves five stars and I will use him again. I will not call your 800 number because the information was completely incorrect and they did not even know of the Feamster location. I had to go above and beyond to use the Feamster location. Please provide your 800 people with updated information.
john mPlease notify me sooner when my original pickup location is changed to a place further away.
James WOur rental place was changed the day before the rental date and the new location was 40 minutes In the opposite from the original location. The new location was very inconvenient and added another 1.5 to the move trip. We made our reservation 2 months in advance.
terrence gLoaned me a lock so I didn’t have to buy one. Was very friendly and helpful. Would definitely recommend this location.
mark s