Customer did not leave a comment.Patricia M. | Overall Experience
Customer Reviews for Federal Heights Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were very helpful in getting the unit rented and even called when they found we had locked our unit incorrectly so we could avoid having the contents stolen. We would definitely recommend them.Michael T. | Overall Experience
The regular guy who is there most of the time was great.But the lady that subs for him (I've only talked to her on the phone) really needs to work on her customer service skills.Total _____ !STANLEY W. | Overall Experience
My keys were supposed to be left in a lock box because I needed to pick them up before the location opened, but they weren't in there. I realized, while I was on hold with U-Haul that it would not have mattered if the keys had been left where they were supposed to because the truck was behind a locked gate anyway. After speaking with the representative, it turned out that I would have to wait until the place opened to get my truck. When I'm finally able to get the keys and my truck nearly TWO hours after I was supposed to, I am offered no apology for their mistake. Meanwhile, I had hired professional movers who ended up having to sit around for over an hour doing nothing because of this delay. They didn't mind though because I had to pay them regardless if they doing anything or not. The representative tells me that I will be getting a $50 rental guarantee added to my account, but my bank account says otherwise. They charged me for the full rental anyway. I am NOT happy.Mistie P.
First off I rented a 17' truck and then got a call 2 days after I had set everything up that only a 15' was available. That 2' of lost space cost 3 car trips. I don't appreciate having my reservation changed after the fact! The online site said I could check in before hand with ID and credit card and not need to have them make copies at storeâ€¦ nope, dude had to basically get all my details again and copies. I selected not to get the insurance and then had the guy add it on at the store. We are all currently stuck using your services, but be certain if a better group comes along I'll cease using your services in a heartbeat.Shawn R.
This location canceled my reservation without contacting me and I only found out when I arrived to pick up the truck on the day of our move. At no point did they apologize for giving away our reservation.Ryan M.
I will be back if I ever need storage needs!William T. | Overall Experience
Friendly, helpful staff.Jennifer D. | Overall Experience
Customer did not leave a comment.STEVEN G.
Thank you for the fast and friendly service I would highly recommend this location to all my friends and family.Jennifer O.
On line check in process does not work. How would we get the keys? This location has a small sign in the window, otherwise nobody can tell this is a U-haul. The gentleman at the check out wanted 3 names as a POC and to call them. This should have been mentioned up front. He was very disorganized and flustered. I will not be coming back.Nancy C.
The truck itself was fine, but dealing with converting from a regular u-haul to a truckshare took about 45 minutes, making me late. I had to call the 1-800 number to get it converted, since it wouldn't let me do it on the app or website and the office was closed. Luckily there was someone there who also worked at the storage facility. I also had to get the proper lockbox code from the guy in the office, because the one on the app didn't work.Clayton G.
Filthy dirty truck, left on empty, not a safe location to leave car, has to move to a different location.Joseph M.
Your U-Haul app is horrible because it does not allow save between screens. One mistake and you start all over. Also, this location had not checked in the vehiclByron G.
Give a courteous call before you have someone come and tow away something you're paying to rent. Never will advise people to rent at this place. Got my personal property and money in the rental can.Rodney N.
The online check in was incredibly difficult and the truck was not swept out, and was basically on empty when it was picked up.Julie G.
The storage unit person on duty had absolutely no idea how I could "pick up" the truck with the online features, had no clue how to walk me through it, and the online service makes a total hassle. no one even informed me I would do this all online in advance so I was lucky I had internet access with my phone to do it! Turn the process into in person signing, ditch the "car share" online bit or make your site more user friendly at least. It's total garbage and took us 40 minutes to accomplish what could have taken 10, after waiting 25 minutes for him to "come back from walking the lot" and tell us it needed to be done online. Never. Ever. Using or refering U-haul again.Christopher J.
Customer did not leave a comment.SUE B.
The pick up process was a nightmare and if we would have had the chance and time we would have cancelled and gone to a different company.Nicole S.
ANSWER THE PHONE!!!!!!!!! Due to COVID19 customers cant just walk in, they are forced to call the office where they are picking up their U Haul. Problem is nobody answers the phone. I called multiple times and had to knock on the door and yell to a second floor window to get any help. The office worker was kinda rude and condescending :( Then the gate wouldn't open for us to get out of the lot, and the office employee never answered the phone. I called over 5 times and never got an answer. We had to wait till someone else left, so that we could piggy back behind them. Totally wasted 20 or 30 minutes trying to get the gate open so we could leave. Then the drop box has no sign and its very confusing where to leave your keys. Overall a terrible experience, very poor instruction and help. And i wasnt even given the correct dolly that was ordered.Concepcion G.
I have a hard time rating them as they were closed due to the virus. We did get into the lot when some other person with a storage unit opened the gate but then we were stuck inside for about a half hour until someone else came in. I did the after hours checkout which went fine and dropped the keys in the office door slot. I left a message for the location but nobody has called mr back. Strange time in this country.Mary S.
Customer did not leave a comment.Donna T.
This experience renting from U-Haul was top among many previous events. The transaction was smooth and easy. Thank you.Greg W.
Great experience! No issues at all. Will definitely use them again and refer to friends!!Janis A.
Customer did not leave a comment.Alexander G.
The administrative assistant or office manager was a delight! Very pleasant polite answered calmly questions. Walked me to the van she made the time to ensure the text message I got to verify the gas and milage was working correctly. It wasn't, so thankfully she was there so I was able to verify with her what the actual milage and gas was so I was able to leave with my rental. Businesses need more human interaction with excellence and not electronics since it's apparent the verification process isn't working for uhaul.Angie M.
This is our go to place to rent moving equipment!Angela V.
Customer service was great!Angela V.
My agreement said the fuel tank was 15/16 full. The gauge in the van was around 3/4 full (which I have a picture of). When I filled the van with gas at the end, I filled it so the gauge was closer to F compared to when I started. I still got charged for extra gas. Either fix the fuel gauge in that van or be honest with your customers about much gas the vehicle starts out with.Lauren B.
The representative was on top of her game. I truly appreciate her assistance.Latoka R.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.Gail K.
No one was in the store when I arrived. I called all the numbers no one answered. After an hour of calling and contacting uhaul. I finally found the employee. They did not know how to give me the keys. They told me I needed a 4 digit code for the drop box....then realized they were wrong. It took me 1 and a half hours till I finally got my truck....The gas tank was not full...it was even under 3/4 tank. The worst possible service....Steven E.
There was confusion about pick up with my reservation as to where it was and the lock box did not work so I was not able to pick up my vehicle when I was supposed to the vehicle was dirty it had stuff on the inside I complained and was supposed to get at least a $50 refund because I could not get my vehicle when I was supposed to but I have not had any word or any site of getting my refund I am 100% disappointed and frustrated with my U-Haul experience. Note that as far as I can tell the person that helped me at the location who apparently doesn't technically work for U-Haul she works for the storage company but takes care of the U-Haul things there was very nice and very helpful and very patient with me and worked very well with me I would recommend her but I have nothing good really to say about my U-Haul experience except that my truck did run and I was able to do what I needed to doLinda M.
Great. User friendly website. User friendly customer service.Steven M.
I thought when I was selecting a time it was set. I would have prefered that. Or somehow have it stated more obvious that time is subject to availabilityRobert A.
The truck was very dirty inside the cab and back of truck and im being charged for it which is horrible business practices but customer service at location was good very niceAngela H.
The location was great. A little mix up with time they opened, but not a big deal. The original confirmation was the issue. wrong pricing, discovered at location with a nice adjustment to my final price. Not Locations fault. They did greatJames T.
The two women in the storage office were rude and snotty. They were of no help at all. They didn't know the password so we could connect to their WiFi. We ended up calling UHauls 800 number and they directed us. This rental was for business use and it made us 1 hour late to our event!!Diane C.
well the sighn says rent for 19:99 but was charged 29:99Amadita T.
Great Customer service! I was in and out in no time. Had the van ready to go.Andrea M.
I would have given 5 stars but my final bill included a charge for a lost hand truck which I didn't rent. I only rented a truck by itself with no extras. I sent an email to U-Haul and was given the proper credit but it shouldn't have happened. Also, the interior smelled like someone had slept in it. Keeping the window down took care of it but the truck needed an interior cleaning. Otherwise, everything was OK.James B.
Customer did not leave a comment.VERNICE W.
Customer did not leave a comment.Rosalie E.
Great and easy woman to deal with, very friendly and easy going.Tim O.
Be available to release the rented vehicles on time. Do not schedule other business to take place during the time a customer has scheduled. OR make sure there is someone else in the office to handle the regular duties. I was late leaving my former residence due to the office being closed for approximately twenty-five minutes, thus delaying my move.Linda M.
Convenient location, which was actually closer to where I was; glad my reservation was easily pulled up and honored, considering I was on a time crunch with my move and the van I reserved at another location still wasn't returned by that person using it. Was thankful for the assistance at this location I used instead in getting a van rental when immediately needed.Preston P.
The signing. In process was ridiculous, the locator couldn't find us, when we called customer service they told us we needed to download Firefox and be connected to WiFi. The uhaul location is in a crap part of town with no WiFi and I can't believe they expect you to download a separate browser, non of which is on the website. The customer service was rude and told us we were the only ones to ever have these issues which I highly doubt. The whole process to get the van took a full hour and customer service kept saying there was nothing they could do. Finally we got manually checked in and we use the van and dropped it off the same night and called uhaul to make sure that was all he needed to do and they said he â€œwas notedâ€ in a very rude tone. I got 4 separate calls this morning asking if we still had the equipment we rented. They thought we rented a dolly, we didn't. when I corrected them that we had a van and it was already returned and checked in over the phone, they hung up, then called back because they couldn't find the key. My husband put it in the lock box where the woman on the phone told him to put it, but the yound woman on the phone was used to people dropping it in the door. It just seems like there has been no training or any idea how technology works. The whole ordeal was very frustrating and customer service was very rude. We won't be using uhaul again.David L.
Customer did not leave a comment.Jenn D.
This location did not have the equipment they listed they had. Instead I had to pay more money for more hassle and received extremely poor customer service from the location. U-Haul the company was great assistance, but this location is more than difficult to work with. It is worth the time to go to another location (there is even one across the street!)Jessica K.
Nothing. Everything was super smooth.Sharon M.
Customer did not leave a comment.Chuck L.
Customer did not leave a comment.Edward E.
Customer did not leave a comment.Naveen C.
Justine is such a sweet person. More people like her!SANDRA J.
Customer did not leave a comment.Wade C.
Customer did not leave a comment.Wade C.
UHaul needs to know that their website sucks. I actually arrived at the Uhaul center at 80th and Federal Street for my truck. The desk person had to do a lookup by my phone number to convey that I had to go to another location 12 blocks north. Apparently, there is no master directory by location number (#4761??) that you can just look up. Or at least this desk person had problems trying to look up. Other than that, great truck, great service, and good pricing.BYRON G.
Customer did not leave a comment.James L.
Super helpful, knowledgeable, and friendly!Kimber P.
Customer did not leave a comment.Ricardo L.
Customer did not leave a comment.JENNIFER C.
Not a thing.Tim M.
Quick, Friendly and Clean.ANDREA M.
Worst experience I have had, would never recommend this location or Uhaul ever to a friend. No one knew what they were doing and were not helpful at all. They didn't know what was going on and ended up getting over charged 15 dollars for their errors. Also when I tried to get ahold of them to discuss the situation no one answered.Rachel R.
Customer did not leave a comment.Charmaine Z.
Customer did not leave a comment.Rome F.
Customer did not leave a comment.THERESA M.
Very nice and helpful staffBARBARA S.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.Theresa M.
Customer did not leave a comment.Nancy V.
Customer did not leave a comment.Mikael M.
Customer did not leave a comment.charlene D.
I will be using this service again in the near future.Raymond M.
The staff was friendly and I was out the door in no time, thanks!will F.
Customer did not leave a comment.Candice M.
Customer did not leave a comment.Lorenzo M.
Very friendly! Very helpful. Great experience!!CHRISTOPHER B.
Great employee!Jeffrey R.
Customer did not leave a comment.RAJEEVA K.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Aaron H.
The lady who helped us was very friendly and explained the rental program and estimated cost. I have used this location before and this is why I came back to them.Kenneth S.
Customer did not leave a comment.Mary T.
Customer did not leave a comment.Andrew T.
Customer did not leave a comment.SANDRA C.
Customer did not leave a comment.Christina K.
Customer did not leave a comment.AARON H.
I was grumpy from moving, but Nathan was excellent!zachary B.
Customer did not leave a comment.ILIYANA I.
I was disappointed that there wasn't anyone in the office when I arrived to pick up my vehicle and I had to wait. I was there at the pick up time designated on the website, so that was a little inconvenient in that it set me back as far as getting the work done.Susan E.
Andrea was wonderful to work with, helpful, professional and friendly. The van was clean and perfect.MICHELLE H.
I can't seem to see anything your staff needs to improve on. The guy who helped me talked slow enough for me to understand and was quit polite. He took the time to explain everything to me. Offered me some great deals. I wouldn't go any where else. I would highly recommend this location to all my friends, for sure. Thanks for your time you spent with me. Cheryl Gavito.CHERYL G.
Customer did not leave a comment.Danielle C.
new vans are awesomeRichard D.
The people here were very helpful and friendly. I would highly recommend them to anyone. I appreciate their help in making a difficult move from San Francisco to Denver as painless as possible.george E.
Customer did not leave a comment.james V.
The attendant was exceptional and it was apparent that the owners take great pride in their establishment. Awesome experience. Thanks. Keep up the great work.CORY G.
Representative was efficient and explained all the terms & conditions thoroughly. Van was clean and in good condition.Lou B.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Donald W.
I would not change a thing. U-Haul representitive did an outstanding job. Covered all questions before I even had a chance to ask them. Thanks U-Haul!Mark V.