The only problem was with corproate UHaul. When we arrived for our 7am appointment, the website was down nationwide. No one at UHaul was able to help us, and the store wasn't yet open to assist either. We didn't get to pick up our truck until 8am - one full hour later.Lucia M.
Customer Reviews for Feed Trough LLP
(U-Haul Neighborhood Dealer)
Waialua, HI 96791
Services at this Location:
- Mon-Fri: 9:30 am - 5:30 pm
- Sat: 9:30 am - 4:30 pm
- Sun: Closed
Special Operating Hours
- 5/15/2021 - 5/16/2021: Closed
- 5/22/2021 - 5/23/2021: Closed
- 5/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service very friendlyZachary B.
UHaul is so easy to use. No reason to stress about hauling your stuff when you can just rent a van.Karli B.
Great easy rental experience!Aaron L.
Customer did not leave a comment.elias F.
I tried the Mobil app pick up. Got there (6:30am) and the app said â€œnot available at this location, come back during business hrs (9:30)â€ tried calling 1-800 number. Sat on hold for 1/2hr. Hung up... went to location at 9:30. They said they forget to check notifications... class act all aroundJohn P.
Keep website updated Re availability of equipment. Staff was great at accommodating my needs in person.Kendall P.
Truck wasn't clean when picked up but was in good shape and ran perfectly ðŸ¤™Steve M.
Fast, easy, friendly, clean, great working ACMaricela A.
Customer did not leave a comment.JASON M.
Customer did not leave a comment.Matthew H.
10' box truck lic # 302 TVY that was rented - ac initially worked for about 20mins then no cold air, right side mirror kept moving out of place so was totally useless, had check engine & trailer light on? after a few miles/minutes fuel dropped to below fullTony P.
I appreciated the quick, friendly Mom and accommodating service!JOANNE A.
U haul truck super clean when rented so l returned it super clean so the next person who rents it does the same.Zachary B.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.marcelino C.
Good serviceZachary B.
Nothing the service was amazing!marcelino C.
It was so dirty inside n out.SANDRINA C.
Staff was amazing and very helpful.derrick A.
Customer did not leave a comment.Sunny W.
very friendly staff & excellent locationCAROLINA C.
Customer did not leave a comment.Robert K.
So great to have this location out in near our neighborhood. We live in a small town with no street lights, it is very country.CAROLINA C.
Customer did not leave a comment.LEANN M.
The truck was not cleaned when I picked it up, but ran fine and got the job done.Jonathan H.
My experience was awesome ! Quick pickup and return.deborah S.
I was charged more than agreed on the initial contract, but not enough to take legal action on. Classic corporate bullshit move you fucking assholes!Derek B.
Customer did not leave a comment.Laurie A.
Always a great experience working with these folks and U-Haul equipment.Kendall P.
Customer did not leave a comment.VICKI H.
Great customer service and great vehicle!!! Thank you for the support!!! Aloha.arvel S.
Customer did not leave a comment.Luafaletele T.
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.todd W.
Nothing, service was quick, efficient and friendly.lloyd B.
Customer did not leave a comment.Mele W.
Customer did not leave a comment.FREDRICK S.
Convenient location with beautiful, clean equipment and stellar people working at this location!!!! Highly recommend!!!christine S.
Customer did not leave a comment.Micheal P.
Customer did not leave a comment.Justin O.
Customer did not leave a comment.keoni A.
Nice people great serviceBrian B.
Customer did not leave a comment.Victoria B.
Everyone at the place was friendly and the van was clean.CAROLINA C.
Truck and trailer extremely dirty and bad odor. No help attaching tow dolly to truck.Angel M A.
Customer did not leave a comment.Michael O.
Thank you!! Convenient for us in the North Shore! Thank you for being here in our community!SHEILA T.
Customer did not leave a comment.Lisa B.
Everything was greatAlbert T.
Personnel were ok.Leslie S.
Good serviceRocco R.
These people were great to work with! Loved the family atmosphere and especially the cat, Clyde, who is a great ambassador. Many thanks for a job well done.kirk A.
Smooth transaction from start to finish, as usual for this location.Kendall P.
We were pleasantly surprised to see there was a U-Haul out here. At least 4 times we rented from Pearl City and Kapolei / Ewa and airport locations. What a hassle to have to follow the truck with our car. Driving by the deed store we suddenly realized there were uhauls. What The heck! Super pleased. Saved a ton of time!! Mahalo Trough Feed Store!Patricia K.
The inside of the truck was not filthy, but it had not been cleaned before my rental. The mileage charge makes the "$19.95" painted on the side of the truck misleading.. Other than that, the location was invaluable and very much appreciated.ALLAN T.
Customer did not leave a comment.stefany P.
Customer did not leave a comment.LAUREN R.
Customer did not leave a comment.Mele M.
I felt like they charged me more than the agreed apon price.TYLER V.
Smooth and simple rental and return process. Very much appreciate the service and competence of the Feed Trough crew.Kendall P.
Everything excellent thank you very much.robert B.
Customer did not leave a comment.jim Z.
Super easy with the online pick up and drop off. Truck was there keys were in the drop box, I was in and out In ten minutes.Cameron H.
All was greatAlan B.
don't change a thing, the whole rental experience went quite wellwyatt W.
Smooth and easy as always. Mahalo!Kendall P.
Customer did not leave a comment.elizabet B.
Customer did not leave a comment.john P.
Super easy to rent and return. Staff on top of everything. Much appreciated.Kendall P.
You are good.Alan B.
The rental van was dirty. I had to sweep it out before moving our couch.Trent C.
This location had flat customer service, the rep did not do a walk through with you so you and them may know where existing damages are, and they had an unwashed/ kept van for me to use. Will not be coming back to this location.Khristale P.
great place , nice people, convenient locationJess L.
Good people great serviceJess L.
Awesome customer service and experience.john P.
Everything was just Great! The friendly staff made renting quick and easy ! And saved our 30 day vacation! Thank you uhaul!MARCY P.
Everything went great!DREW S.
Customer did not leave a comment.Edwin V.
great service. Everything went smoothlyMARK V.
They were very nice and efficient and made the experience very pleasant. The truck was in excellent condition and very clean!Rochelle B.
Thank you! You were all friendly, accommodating, kind and wonderful. Thanks so much!Tamara B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.doug H.
Staff was efficient and helpful in explaining my bill. I have used this service before and will again. Thank you.rea F.
Customer did not leave a comment.Scott V.
EXCELLENT Service and the Truck was clean and ran like a TOP! Got the move done And back to the STORE ....SMOOTH AS SILK! IN SHORT GOOD PEOPLE, SMOOTH RIDE.STEPHEN C.
I got charged 3 days when I only used it 2 days. I also got it dirty inside and outside. Which ruined some of my furniture I moved using their truck.john G.
This location can in really handy! Our family will be using them again!!Melani Rose E.
Helpful people and easy rental. Great uhaul spot!Lea G.
Customer did not leave a comment.DAVID M.
make sure customers are quoted correct prices at time of reservation so your NOT charged more when you go to get it ? telling people that rent a truck for 24 hours , that you location will be closed the next day and explaining properly how to check truck back in ? I made a reservation for a truck i was quoted 29.95 a day , When I went to pick it up , all of a sudden it was 39.95 a day , I took insurance 14.95 , I explained i wasnt going far and would have it back next morning , the guy I was dealing with never said a thing about being closed the next day ? Told me I was Good To Go > I come back next morning at 9am and store was closed , i left the rental parked where I found it the day before and took my truck home and contacted uhaul.com and told them to leave a note on the computer that i had returned the truck sunday morning , but today when i went there again at 9:30am they told me I was being charged over 200$ ? After lots of complaining my original quote of 29.95 a day resulted in a bill $148.59 , When I questioned your representative in regards to the lack of information i was provided in regards to my rental , she started telling me it was company policy and she had nothing to do with my billing and that any confusion on my part was for lack of reading my contract ? total bullshit from start to finish , Aloha ~albert H.
Customer did not leave a comment.RICHARD D.
First they could not find the truck I was to rent- then they found it and brought it to the front of the store- I looked into the cab and there was mud/dirt on the drivers' side and dust all over the console- the back of the cab had dirt - leaves- chicken poop- and left over hay- the mat for the flat bed was pulled and wrinkleâ€” the truck was just dirty! I went back I to the store and this lady came out with me and she said That this was just wear on the floor - Drivers' side- I said that is MUD- â€œLook at the Bedâ€. She did not say anything-â€œ. She was trying to give me a truck- that they did not clean up! I had rented this truck- same one- a month a go and it was really clean- Who ever had it before me- screwed/wrinkled the Bed if it.â€ She just looked at me- I went into the Store after K checked out he Van and asked for it- Then I got a text - and because I would have to do a new contract- I said I had to go- J will just take the truck- A month ago when I rented the truck I got a call and she said- that she was sorry- but it had been double booked- I let that go and just made another Date- 69.00 dollars for 34 miles is way too expensive- you can rent a clean truck for a day- miles unlimited- for less! This girl knew what she was doing when she gave me the truck- I just called her on it- This ALL was very disappointing- I will not go back there again- and I will tell anyone I know- they need to avoid this rental place. Not one person apologized-MARILYN A.
no comment but satisfied with the service and all.. AWESOME!!!!!!trina L.
Very friendly staff! Quick and efficient service.Doreen S.
Meaner people... They were so nice!DEVON K.
Customer did not leave a comment.SCOTT S.
There was no customer service. It took forever to check the truck back in. I will never use this location again.MALLISA S.