Customer Reviews for Feed Trough
(U-Haul Neighborhood Dealer)

215 reviews

67-292 Goodale Ave #A-1   Waialua, HI 96791

(808) 637-6536

Location Hours

  • Mon-Sat: 9:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(808) 637-6536

67-292 Goodale Ave #A-1
Waialua, HI 96791

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ALOJUAN H. 
Rating:
3.0

The truck was clean but the just driving down a normal paved road felt like I was driving down a gravel road. Engine was shaking the truck side to side. It was super bumpy and shaking. Engine pickup was poor.

Nathan B. 
Rating:
5.0

Perfect service

TIM R. 
Rating:
5.0

No comments. This is my third rental from this location and service has always been exceptional.

Milton N. 
Rating:
4.0

Needed wiper fluid and air in the tires

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

george A. 
Rating:
3.0

Customer service personnel was unprofessional, made comments re the reservations were for 3:00am. I apologized over the phone that it should have been 3:0pm. When my husband went to pickup the uhaul she again mentioned it to him. Just irritated him. I suggest being more polite.

Isaac M. 
Rating:
5.0

Great service really helped me so much !

TIM R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
1.0

it's was dirty and they tried to charge us twist

Trevon H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
1.0

When we went to drop off the van, the key would not fit in the mobile drop box. It's a Sunday and the physical location is closed. I had to wait on hold for 15 minutes to get through to a U-Haul rep to figure out what to do. The key is in the passenger side with the back doors unlocked.

Kylie V. 
Rating:
5.0

Always nice amd helpful.

DAVEN I. 
Rating:
5.0

Customer did not leave a comment.

Jim Z. 
Rating:
5.0

Customer did not leave a comment.

careyanne K. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

The only thing I didn't like was that I couldn't figure out how to adjust the steering wheel.

Ginger B. 
Rating:
5.0

There was a delay in reporting that I have returned the trailer I rented. I called the location and they corrected this information. Thank you!

christopher S. 
Rating:
5.0

Everyone was helpful and friendly.

gloria M. 
Rating:
2.0

I was charged $148 for charges that do not make sense as well as the contract wasn't presented to me until 5 minutes ago today. On the contract it says that I was charged $110, but my bank account was charged $148. This is the worst experience I've ever had before.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Siara B. 
Rating:
5.0

It's so convenient to be able to rent a UHaul in Waialua. My experience was great from the moment I called to reserve a uhaul van. The van was spotless and ran well. The people I dealt with were friendly, informative and clear about the costs. I will definitely use this service again and highly recommend it to my friends!

chris P. 
Rating:
1.0

They charged us for pads we didn't use, they charged us for the gas when we filled it up. Don't rent from here.

Stephen F. 
Rating:
5.0

We had immediate responses. No waiting for reservations. Easy and clear process. The return process was easy and clear also.. Mahalo.

necee K. 
Rating:
5.0

Those guys rock. Sorry, but nothing to suggest!

ROBERT B. 
Rating:
1.0

The truck I was guaranteed was not available.

Clay C. 
Rating:
5.0

Experience was very good. Simple process, loved it. No recommendations for improvement on this time.

catherine M. 
Rating:
2.0

I returned the truck early and the employees did not mark it as returned. For 2 days I tried to get ahold of them and corporate to confirm that the truck was not overdue/missing before it was eventually resolved.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

PREMA T. 
Rating:
5.0

Staff was very friendly and helpful, Thank you!

crystal B. 
Rating:
1.0

It appears people have been trying to siphon gas from these trucks. The gas caps were off with garden hoses laying near by. The app was miserable. I wasn't expecting to have to use my phone so much to rent the truck. I had to download the U-haul app, enter my information (which I already did when I made a reservation online), take pictures, send pictures… I'm basically doing all the things a customer service rep should be doing and it cost me an entire hour just to go through this process!!!!! I rented the truck from 10-2pm but only got 11-2pm because I was working with the app so much. Angry!! It seems U-Haul has steered away from good customer service. The typical American trend of corporate America! Stick it to the customer! We also reserved a dolly through the website, but after loading the app and finding our reservation, the dolly was gone! Never again. I'll be warning my friends of this as well.

Brian L. 
Rating:
3.0

Measures need to be taken ahead of time to make sure reservations are squared away. If something comes up, you cannot give customers less than 5 hours to try and come up with a solution. If so, there needs to be an actual discount applied. Furthermore, the cleanliness of the vehicles must be taken into consideration. Don't offer a truck 30 minutes after another person has used it. There is not enough time to thoroughly clean and inspect the vehicle.

Desmond J. 
Rating:
5.0

The people at this neighbohood location are very professional and knowedgable. They were totlly prepared for me rental. it took ledd than 5 minutes from arrival to chek out

Donald P. 
Rating:
5.0

Great service, thank you !

TIM R. 
Rating:
1.0

Customer did not leave a comment.

quinn A. 
Rating:
5.0

Customer did not leave a comment.

brenda B. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

Dean K. 
Rating:
5.0

Fast and easy pickup and dropoff, a very convenient location for north shore residents.

Lisa K. 
Rating:
3.0

Customer did not leave a comment.

Ricardo G. 
Rating:
1.0

A better customer service

RACHEL S. 
Rating:
3.0

The vehicle registration and safety check was expired dated 6/21 it's now Aug 2021. The person who check the vehicle didn't do a through job.

ronald A. 
Rating:
4.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Great people Great service Easy access and return

Steven V. 
Rating:
5.0

I was so completely happy with my experience. The staff was on top of it and so aloha it made my stress melt away. I will definitely only use the Feed Trough anytime I need any truck or trailer on the island. A+

Casey L. 
Rating:
2.0

The van smelled like it had been used for livestock.

Nathaniel S. 
Rating:
3.0

The Uhaul app needs work. It's suppose to be more convenient and fast however it takes a lot longer to process everything through the app than to walk in. Also the truck definitely needs some maintenance. It sounded horrible and like it was going to blow. Would not recommend

Jonathan O. 
Rating:
5.0

The app does not seem to work well.

TREVER F. 
Rating:
5.0

Reserving via the web is often hinky with U-Haul, but talking with the folks at Feed Trough directly is always helpful and efficient. The check in/check out process there is quick and easy.

Kendall P. 
Rating:
2.0

Tow dolly was had cracked fender well and was ratteling abnautiously and indicated light cord was not working ahead to end up getting another one. Tow dolly ramp was missing pin only being secured by a rubber elastic string

Khaliq B. 
Rating:
1.0

I booked the bigger truck. When I arrived they gave me the much smaller one which meant I had to take 4 more trips and pay the movers and extra 300$. Total fail. Super disappointed. Poor service all around.

LYLE C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

The only problem was with corproate UHaul. When we arrived for our 7am appointment, the website was down nationwide. No one at UHaul was able to help us, and the store wasn't yet open to assist either. We didn't get to pick up our truck until 8am - one full hour later.

Lucia M. 
Rating:
5.0

Good service very friendly

Zachary B. 
Rating:
3.0

UHaul is so easy to use. No reason to stress about hauling your stuff when you can just rent a van.

Karli B. 
Rating:
5.0

Great easy rental experience!

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

elias F. 
Rating:
2.0

I tried the Mobil app pick up. Got there (6:30am) and the app said “not available at this location, come back during business hrs (9:30)” tried calling 1-800 number. Sat on hold for 1/2hr. Hung up... went to location at 9:30. They said they forget to check notifications... class act all around

John P. 
Rating:
5.0

Keep website updated Re availability of equipment. Staff was great at accommodating my needs in person.

Kendall P. 
Rating:
3.0

Truck wasn't clean when picked up but was in good shape and ran perfectly 🤙

Steve M. 
Rating:
5.0

Fast, easy, friendly, clean, great working AC

Maricela A. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
3.0

10' box truck lic # 302 TVY that was rented - ac initially worked for about 20mins then no cold air, right side mirror kept moving out of place so was totally useless, had check engine & trailer light on? after a few miles/minutes fuel dropped to below full

Tony P. 
Rating:
5.0

I appreciated the quick, friendly Mom and accommodating service!

JOANNE A. 
Rating:
5.0

U haul truck super clean when rented so l returned it super clean so the next person who rents it does the same.

Zachary B. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

marcelino C. 
Rating:
5.0

Good service

Zachary B. 
Rating:
5.0

Nothing the service was amazing!

marcelino C. 
Rating:
5.0

It was so dirty inside n out.

SANDRINA C. 
Rating:
5.0

Staff was amazing and very helpful.

derrick A. 
Rating:
5.0

Customer did not leave a comment.

Sunny W. 
Rating:
5.0

very friendly staff & excellent location

CAROLINA C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

So great to have this location out in near our neighborhood. We live in a small town with no street lights, it is very country.

CAROLINA C. 
Rating:
5.0

Customer did not leave a comment.

LEANN M. 
Rating:
3.0

The truck was not cleaned when I picked it up, but ran fine and got the job done.

Jonathan H. 
Rating:
5.0

My experience was awesome ! Quick pickup and return.

deborah S. 
Rating:
1.0

I was charged more than agreed on the initial contract, but not enough to take legal action on. Classic corporate bullshit move you fucking assholes!

Derek B. 
Rating:
4.0

Customer did not leave a comment.

Laurie A. 
Rating:
5.0

Always a great experience working with these folks and U-Haul equipment.

Kendall P. 
Rating:
5.0

Customer did not leave a comment.

VICKI H. 
Rating:
5.0

Great customer service and great vehicle!!! Thank you for the support!!! Aloha.

arvel S. 
Rating:
5.0

Customer did not leave a comment.

Luafaletele T. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
4.0

Customer did not leave a comment.

todd W. 
Rating:
5.0

Nothing, service was quick, efficient and friendly.

lloyd B. 
Rating:
5.0

Customer did not leave a comment.

Mele W. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK S. 
Rating:
5.0

Convenient location with beautiful, clean equipment and stellar people working at this location!!!! Highly recommend!!!

christine S. 
Rating:
5.0

Customer did not leave a comment.

Micheal P. 
Rating:
5.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

Customer did not leave a comment.

keoni A. 
Rating:
5.0

Nice people great service

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Everyone at the place was friendly and the van was clean.

CAROLINA C. 
Rating:
3.0

Truck and trailer extremely dirty and bad odor. No help attaching tow dolly to truck.

Angel M A. 
No reviews have been submitted for this location.

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