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Bonita B
Customer Reviews for Feed Trough
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and I used labor that was great too!
KATHLEEN EFantastic customer service! Easy to rent
Carrie MGreat friendly business 🤙😎
TIMOTHY RPerfect rental 😎🤙
TIMOTHY RFeed Trough is a great store ,,,Just like family
TIMOTHY RThe staff were friendly and have been very polite in the past. Regrettably we were delivered a truck the staff did not realize had a battery that was so dead it needed to be recharged / jump started after every stop. It was over a weekend and no additional trucks of that size were available on island. Ultimately the battery was replaced after we’d had the vehicle for multiple nights.
VANESSA CGreat service
TIMOTHY RGreat service , good people.
TIMOTHY RBad customer service
Kipton KThis has been by far the worse customer service I had ever received. I will never recommend any of my family or friends to this location no matter how convenient it was.
Janell Sexcellent customer service, explained all the parameters before hand
Timothy YFeed Through customer service was excellent.
kelly dVery fast and friendly customer service was able to get the truck in less than 10 minutes
Eric PMake sure my billing is correct before sending. I rented for 1 day on a Friday. I told UHaul I would have back Saturday evening. She told me no worries, we are closed on the weekend, 'I will only charge you for one day". I dropped off vehicle and keys on Saturday. One trip taken to Hauula. My bill should have been around $120.00 I get a bill for $236.17 with a 3 day charge plus insurance added on I wasn't even asked about adding on... I called and it got corrected but just saying....
CARL HGreat service , we love the new vans and trucks, thank you, Feed Trough Waialua …
TIMOTHY RGreat service , just like my family over there !
TIMOTHY RCustomer service was great!
Abe lCustomer service & person was very pleasant and very accommodating. Always willing to help the school.
MICHELE PGreat service,people & location. Mahalo WiTchDokTa Mr Ghost ☠️☠️☠️
PERRY GAlways professional and pleasant. I won’t go anywhere else
gloria mI was charges 3 times through my debit card but I only rented 2 separate days in 2 different vehicles. The miles that I drove are not the same as the miles I was charged for driving. I’m on Oahu north shore. One trip to Mililani is not equal to 121 miles.
wendy w#Grateful such a convenient location North Shore next to gas station and convenience store restaurants post office a perfect place to get some ice Extremely close to the bus stop cheap return back to the airport back to Waikiki I will definitely be using you guys again and telling my friends and family mahalo
Bruce HSuch an amazing experience. Easy t And efficient to deal with. I'll be coming back. Mahalo!
Joshua WGreat service
christine cNeed to fix the truck radio , it doesn’t catch any stations around most of the island
TIM RI had a stressful situation and not a lot of time to get things solved. The lady and gentleman were extremely helpful and kind. I really appreciated their customer service. A little kindness goes a long way.
angela fI initially tried using the app to pickup before the location opened. The app was impossible to use. I spent over an hour trying to get it to work--it took 15 minutes to verify my location, it wouldn't scan the back of my license, and then I was told I needed verification of my employer, a copy of my passport, and an outside reference to get the keys. When I spoke to a representative on the phone there was no explanation as to why. There was no advisement beforehand that I would need these for off-hours pickup either. I spent over an hour trying to get the app to work and it was absolutely garbage. The hours the website had for the store were wrong (by 2 hours), and someone who worked at Feed Trough helped me (she said all my documentation was correct in the system--she had no idea why it wouldn't work) and I was free to go within 5 minutes of talking to her. If you are going to offer an app and off hours pickup, it definitely needs to be better than this. I had people waiting to assist in my move and this threw my day off considerably afterward.
AMMON LWorker was rude. Did not give proper instructions. Did not give a quote before charging my card. Did not inform of extra charges if mileage went over a certain amount.
alisha pI didn't like starting out with an empty tank. I'd much rather fiil before returning
KURT TStaff were unprofessional and acted as if I was bothering them when I had questions. Was not provided my billing statement when I dropped the keys off during work hours because staff said they'd "get to it in a few minutes." Was charged a ridiculous amount of money for a short trip, and it was well above what was projected. Definitely should have went through Home Depot and I would not recommend this location to anyone.
Rachel BAlways fast and friendly service from the staff at this location.
MILTON NExcellent customer service from the main manager (not at the pick up site).
Matthew CAlways excellent customer service from the staff at The Feed Trough. I’ve rented multiple times and never an issue picking up and returning.
MILTON NEverything was great! Associates were all very friendly and helpful!
Gerald dMy experience with this location was excellent,I would recommend this location
neria mThe hours did not match the hours that uhaul provided.
VanessaJ OI, submitted a comment yesterday concerning NO TRUCKS allotted to Waialua Feed Trough ! I, was told that they buy their vehicles, ( no they don’t ) and they choose which vehicles they need , really, and I, was told they own the Rental Business ( they don’t ) . Why do you guys lie to customers,,? Why can’t you service their vehicles . Let’s see how far I, can share these issues, on you ! You couldn’t even call me back and I, rent many vehicles a year from you too ,,,,Maybe you want to give preferential treatment to the tourists in Waikiki , ! The Hawaii groups would be interested in researching that point …Please service Waialua Feed Trough vehicles as required and satisfy their customers needs for vehicles ,,
TIM RThe truck was clean but the just driving down a normal paved road felt like I was driving down a gravel road. Engine was shaking the truck side to side. It was super bumpy and shaking. Engine pickup was poor.
Nathan BPerfect service
TIM RNo comments. This is my third rental from this location and service has always been exceptional.
Milton NNeeded wiper fluid and air in the tires
THOMAS GCustomer service personnel was unprofessional, made comments re the reservations were for 3:00am. I apologized over the phone that it should have been 3:0pm. When my husband went to pickup the uhaul she again mentioned it to him. Just irritated him. I suggest being more polite.
Isaac MGreat service really helped me so much !
TIM Rit's was dirty and they tried to charge us twist
Trevon hWhen we went to drop off the van, the key would not fit in the mobile drop box. It's a Sunday and the physical location is closed. I had to wait on hold for 15 minutes to get through to a U-Haul rep to figure out what to do. The key is in the passenger side with the back doors unlocked.
Kylie VAlways nice amd helpful.
DAVEN IThe only thing I didn’t like was that I couldn’t figure out how to adjust the steering wheel.
Ginger BThere was a delay in reporting that I have returned the trailer I rented. I called the location and they corrected this information. Thank you!
christopher sEveryone was helpful and friendly.
gloria mI was charged $148 for charges that do not make sense as well as the contract wasn’t presented to me until 5 minutes ago today. On the contract it says that I was charged $110, but my bank account was charged $148. This is the worst experience I’ve ever had before.
Christopher HIt’s so convenient to be able to rent a UHaul in Waialua. My experience was great from the moment I called to reserve a uhaul van. The van was spotless and ran well. The people I dealt with were friendly, informative and clear about the costs. I will definitely use this service again and highly recommend it to my friends!
chris pThey charged us for pads we didn’t use, they charged us for the gas when we filled it up. Don’t rent from here.
Stephen F