Best rental location
Robert D
Customer Reviews for Felipes Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you Felipe for your assistance! I appreciate you, Sir.
JOHN ASelma wasn't our original location. It was supposed to be Fresno but they informed us the day before that they didn't have the truck we reserved. I just can't understand why we need to reserve & find out the day before that they don't have the right size of truck we needed. They were giving us a bigger truck than we need but it's too big for my sister to drive plus we don't have that many of stuff to put in it.
RICHIE DHad to drop off at the same place I had to pick up which cost so much and I had drive drive miles back
Daniel FThank you for everything.
STEVEN CVery good
JOSEPH ZThe only problem was the truck needed to be swept out from the previous rental. Other than that Felipe was very personable and attentive.
ANGEL CTo attend to customers when they arrive.
SERGIO CGreat customer service
JOHNNY CUpon picking up the vehicle, I found that the gas tank was nearly empty. This situation is unacceptable and sets a poor tone for the rental process. When I returned the vehicle, I was informed that the gas level was not filled to the required mark. However, I can assure you that it was more full than when I received it. This discrepancy not only caused confusion but also left me feeling unfairly treated. Additionally, I paid for the rental of a dolly, which was not provided at the time of pickup. This omission severely impacted my ability to complete my move efficiently and added unnecessary stress to an already challenging situation. Given these issues, I would like to know what steps U-Haul plans to take to address these problems and ensure that future customers do not face similar experiences. It is crucial for your company to maintain high standards of service, and I hope to see improvements moving forward.
ANGEL Ci needed an upgrade and it was compl
MADELYN RThe person didn't walk around the Uhaul, and check for scratches and damages before I rented the truck
MICHAEL FThe business is primarily a car repair location with 3-4 trucks. The location is cramped with cars being repaired by only a few persons, I do not know how often trucks are rented there, but it is the only outlet within 10 miles of it’s location, so for that reason it is at least convenient. The staff are friendly and kind. They were helpful once they realized why we were there. If I were to need another truck, I would probably go to a U-HAUL store in Fresno.
ROY NTank was half way I filled it up and didn’t get my money back
jorge cThe representatives who assisted me were very nice and efficient.
Kelly JGreat service, availability and price!
Clare KAt least at this location it was quick and painless the best part I liked was was the reminder call
Stephen Mexcellent service
AMARILIS Sclean your trucks
Daniel MFelipe the person who work thear very helpful and nice person
Ranjit GIt took a long time to pick up truck. The website was not giving me option to pick up. I had to call operator 3 times to get a link. The truck I rented had very poor headlights. Very hard to see at night.
Christina Rkeep the good work
Carlos HGreat people. They make it fast and easy. No hassles whatsoever
Daren HAir freshener in cabs
VICTOR GNice experience, can’t think of anything to improve.
FRANK SThank you so much for the great service!!
Lisa LThe worker was talking to someone for 20 minutes before attending to us and by that time we swapped over to online pick up and did it ourselves. The truck had no gas. As soon as we were on the road it said we were on empty. Overall really frustrating experience.
Joshua BTrailer was given to me with faulty lighting, i got pulled over bc of no brale lights.
JUSTIN VGreat service and very helpful and excellent customer service and friendly to work with, and help with all the question and answers all respectfully, would highly recommend to a family and friend to this location
ricky zThe truck was filthy inside and out.
TRACY MTook trailer even though I had no paper work, was very pleasant..
James CThe man who helped me was courteous. There were a lot of cars and trucks, very cluttered.
Deborah LCan't think of anything, great experience.
LEONARD KYes . Manager . Rico . Is a great and profecional person . Everything when so good . Plus help us in spanish and englesh . Very good place si well recommend tris location . Thank manager Rico.
VERONICA RMy reservation was changed 3 times and to two different locations. Original return location was an empty parking lot and not an actual office/company. Had to drive further to a different Uhaul location.
VLADIMIR AProfessional, and very helpful.
TODD DAsk the business to clean up, it was dirty and scary for a woman going alone.
JULIE PEmpty, dirty car filled parking lot with no office or personnel there at all! Almost scared to leave the truck there!!! This does NOT reflect well on U-Haul!!!
Debbie KThe truck was dirty on the inside and the cup holders had something sticky inside all of them
Princess JClean truck and customer service. You did not even know where the office was.
betty mNeeds more space for uhaul equipment
Glenn EI already let family and friends know how good it was, quick and painless very friendly service
MICHAEL PMr. Felipe is a class act gentleman. Super mechanic business too! We are fortunate to have his business in our community. Accessibility was great and his help on Saturday was wonderful. He made it so easy. We will definitely be back again. Thank you Mr. Felipe!
MARYJO G