Customer Reviews for Fenelon Falls Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

very good service

Rating:

1.0

I dropped off unit at 7 pm, the facility was closed, I got a call from the manager next morning yelling and screaming at me because I didnt put the unit back in the original location,I’m terrible at backing up a trailer and didn’t want to damage any other units, so I left it out in the open so he could easily see it, he wanted to charge me extra because I didn’t put it back in its original spot, quality customer service I think not.

Rating:

5.0

Nothing it's fine as it is. Friendly helpful staff

Rating:

5.0

Everyone was very welcoming and helpful in the transition of the storage spot. I purchased the trailer from another customer and it was transferred over to me with ease. Thank you. I am very happy with the service I received. I would definitely use your facilities again.

Rating:

5.0

The cargo van was really clean and ran smoothly for the entire trip. I have rented the bigger trucks too and I've never had a problem with any of them, they have all run smoothly and been very clean. Pick up is fairly easy and as quick as the person at the desk can make it. I've never had a problem with their vehicles and this is about the fifth time I have rented from them over the years.

Rating:

5.0

Wonderful customer service at this location! All information was accurately provided and all questions answered. I highly recommend this location.

Rating:

5.0

The staff were friendly and helpful. Facilities were well kept. Convenient location and plenty of space to move trucks around. The only improvement I would recommend is the gate never closes? There appears to be a motorized gate but it never is used?

Rating:

5.0

We returned the trailer after hours. Without a lift, the trailer was very difficult to unhitch, needs to have a wheel and crank. Three grown men and we struggled with it.

Rating:

5.0

Thank you for polite service I encountered today. Everything went great.

Rating:

1.0

If you pick up outside of office hours (10-4) (not 7 days per week) you will need to use the App to complete pick up. There is NO internet and only a couple bars of 3G available at the site. Check out took over 45 min even with Truck Share representative (who was awesome) on the phone to help restart each time we lost connectivity. Shame on UHaul for forcing us to use an app at a location that doesn't have service available.

Rating:

4.0

All ways a good experience.

Rating:

5.0

Have not moved into storage yet. Spoke with manager and pushed me back to May 15 for now.

Rating:

3.0

Mixed review on this. The pick up went very smoothly, but the return was a problem. I was charged for 3 days but only used the trailer for 1 day. The location was very unhelpful in this regard (different person from the pickup). However the UHaul head office and regional representative was very helpful and looked after the situation promptly and professionally. Kudos to the Uhaul team in this regard.

Rating:

5.0

Customer Service was Awesome as well as the storage unit !!! Thank you so much !!!

Rating:

5.0

Super friendly staff!!!

Rating:

3.0

Dropped off after hours

Rating:

3.0

App is terrible, very slow, hard to use.

Rating:

3.0

Closed during drop off. No issues leaving rental

Rating:

5.0

Great customer service. Thanks

Rating:

5.0

The ladies at the desk are soft-spoken, friendly and professional. The location is kept clean from inside and outside. I prefer to pick up/drop off the trucks here as this location is close to home. Well Done!

Rating:

5.0

Excellent customer service from Pam and Nicole. The storage unit was very clean and very convenient to access. I will definitely recommend!!!

Rating:

4.0

Fully satisfied with the space and employees were responsive, helpful and professional. The only issue for me was the hours of business. Would have been more convenient if the office opened at 8 am on Saturdays.

Rating:

5.0

The straps for the car hauler were completely frozen and almost not usable

Rating:

5.0

This facility served my needs perfectly when I needed it. Thank you.

Rating:

5.0

They were friendly and helpful. Could not have been a better experience.

Rating:

4.0

You were all great. If needed again I’ll be back.

Rating:

5.0

Thank you for your friendly and professional service!

Rating:

5.0

The staff were all friendly and helpful with hookups leaving me with a great experience of renting from that location.

Rating:

3.0

Very disappointed the day before the move didn’t have truck size available had to take smaller truck. Then they offered a trailer but it was 50km away to even pick it up . Offered me a day extra rental and extra kms both no good to me anyway. Would not recommend U Haul for a move

Rating:

5.0

staff pleasant

Rating:

5.0

Hello! Though I was being bounced around by corporate U-Haul a few days prior to my reservation date, I was able to connect with Nicole at the Fenelon Falls location, which was my preferred location. Nicole was very helpful and courteous while interacting with me. She explained in detail how the process works and came in before her start time to ensure that the vehicle was ready for pickup. The sign-in process was a breeze due to Nicole’s friendly demeanour and attitude. Great place for your moving needs.

Rating:

3.0

Some units need updates... such as dust strips around the doors. My unit 46 at the biggest little storage was filled with sand and dust. That's why i moved to fenelon west storage as the units there don't have this issue. I would also like to lighting installed in each unit for the price of rent. The one great thing I have to say about this company is the staff that works at the Nobel storage UHAUL that manage it all, they are great to deal with. Thank you staff!

Rating:

5.0

Exceptional service and friendliness- highly recommend this location

Rating:

5.0

Great experience, fabulous lady on the desk. Lots of supplies, nice and new vans. Wish this uhaul was closer to me (Haliburton) but still a great experience much better than jacks butcher shop in Bancroft, they sucked.

Rating:

4.0

A good choice for winter or summer RV storage.

Rating:

5.0

Very friendly employee working here ! Dropped off the trailer and got my email receipt before I left the lot. Super easy.

Rating:

3.0

Gravel driveway was well below concrete floor of unit, made it difficult to move things in and out

Rating:

4.0

I was originally to drop off the truck at Dunsford but was called while driving that the drop off was now to be Fenelon Falls. As the pickup location was also changed and I was offered a $40 discount I asked if I would also get some compensation for the extra mileage for the drop off. I was told by the person who called that I would be reimbursed but the staff at Fenelon Falls knew nothing about this and said they were not able to change anything. I was overall satisfied but don't appreciate being told something that did not happen. Next time I will take the person's name to make someone accountable.

Rating:

5.0

Operator allowed me to process the rental very fast as they just opened and get me on the road ahead of time and was very accommodating

Rating:

5.0

Review the cancelation procedure when a truck is not returned on time. My initial reservation and rate was cancelled when the leasor who had the truck before me failed to return the truck on time. This caused me a lot of issues. The female staff at the Rene location was amazing, but they are new to Ontario and did not understand the Geography. Thank you

Rating:

5.0

This location the 1 of the best ones u have they are nice and so kind

Rating:

5.0

Easy drop off. Didn’t make me wait while the processed two rentals. Super easy and super fast.

Rating:

5.0

The mileage fees were way to high. 64.00 for 60km. I can book an Uber cheaper than that.

Rating:

5.0

Have used this site and other site For trailer parking. Both exceptional and staff amazing to assist with needs. Both super awesome places.

Rating:

4.0

Truck did very well. Considering I did a 3,500 km trip

Rating:

5.0

Deliver truck to customer. Include Dollie’s, ratchet straps and moving blankets for cross-country moves.

Rating:

5.0

From entry to exit both the facility and service were excellent.

Rating:

3.0

Location is in an area with limited cell signal. Made check out very, very difficult.

Rating:

5.0

Not one thing

Rating:

5.0

Staff member very helpful, very respectful. Would highly recommend this location.

Rating:

5.0

Nothing. They were quick, polite and helpful

Rating:

5.0

Nothing…everything was great at this end too

Rating:

5.0

Very helpful staff

Rating:

4.0

The girl at Fallon Falls was absolutely amazing with me. The fact that I had to drive an hour and a half either way to pick up a truck was unbelievable. I ordered the truck in February and expected one to at least be around the Coburg area, but having to drive That far to pick up the truck was unacceptable to me, but it had to be done for me to be able to make my move.

Rating:

5.0

Absolutely phenomenal service and would recommend them to anyone

Rating:

5.0

Very Friendly

Rating:

5.0

All great !

Rating:

4.0

Hitch was not properly connected and jumped off my trailer ball. Called my son-in-law to come and reconnect properly. Still finished the task without any further incidents.

Rating:

5.0

This location is amazing. Very friendly and helpful staff. Can always depend on this location.

Rating:

5.0

Everything was great

Rating:

5.0

Everything was great. The staff were always accommodating and answered my questions. My storage unit stay dry, and it did exactly what it needed to do. Thank you.

Rating:

5.0

all good thank u

Rating:

5.0

Fenelon Falls U-Haul is the best place to deal with if you’re needing to rent. AAAAA+++ service and understanding towards their customers. I highly recommend this location.

Rating:

4.0

Dropped the truck off after hours.Called beforehand and the customer service representative was very polite and gave me persist instructions how and where to leave the truck.

Rating:

4.0

More stock trailers, only had the one covered 5’ X 8’

Rating:

5.0

Your facility and staff are awesome! Please keep my spot for next year. My trailer was pristine upon pick up. I have been client for past few years and I am always so pleased that my trailer looks as clean as the day I dropped it off! I am grateful for the quality of care and safe keeping your staff take. Thank you and I hope you all have wonderful summer. See you in the Fall.

Rating:

4.0

Easy to navigate facility. Great access.

Rating:

5.0

All went well for the winter storage thank you.

Rating:

4.0

All ways a pleasure to store my vehicles with theses guys.

Rating:

5.0

Was initially concerned that the gate was left open, but all worked out. Very friendly management and a pleasure to do business with them. Note that our rental space was last moment and all spaces inside the fenced enclosure were spoken for. Thanks

Rating:

5.0

The staff member Nicole was very helpful and very kind as I wasn't having the best of a day. Respectfully Debra

Rating:

5.0

Super clean unit. Efficient, friendly admin. Was so convenient for us. Would definitely recommend to others.

Rating:

5.0

The facility is excellent. The staff was very helpful and accommodating. I received great service with both U-haul truck rentals and storage units. I would not hesitate to use them again.

Rating:

5.0

Excellent storage locker facility! Very clean & well maintained! Nicole, who is the contact employee in the office, is so helpful & friendly!

Rating:

5.0

Highly recommend this facility. Stored most of my homes interior quality belongings for over a year and a half with no issues.

Rating:

5.0

Cheryl and Mike were very helpful and very friendly. I was really happy with this storage unit. Thank you very much.

Rating:

5.0

The rate is very reasonable . Mike was very friendly and helped me in finding the perfect unit for my belongings? He also accommodated me when, at the last moment, I needed it with a truck. I definitely recommend fenelon storage for all your moving needs.

Rating:

5.0

Storage unit was very clean and secure. Storage compound was also well maintained. Office manager was very pleasant and helpful.