Customer Reviews for Fenelon Falls Storage
(U-Haul Neighborhood Dealer)

1,005 reviews

855 County Rd 121   Fenelon Falls, ON K0M1N0

(705) 887-2626

Office Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2025: Closed
  • 9/1/2025: Closed
  • 10/13/2025: Closed
  • 12/25/2025: Closed
  • 12/26/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(705) 887-2626

855 County Rd 121
Fenelon Falls, ON K0M1N0

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2025: Closed
  • 9/1/2025: Closed
  • 10/13/2025: Closed
  • 12/25/2025: Closed
  • 12/26/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Julia B  |  Overall Experience 
Rating:
5.0

The cargo van was really clean and ran smoothly for the entire trip. I have rented the bigger trucks too and I've never had a problem with any of them, they have all run smoothly and been very clean. Pick up is fairly easy and as quick as the person at the desk can make it. I've never had a problem with their vehicles and this is about the fifth time I have rented from them over the years.

VICTORIA N 
Rating:
5.0

Wonderful customer service at this location! All information was accurately provided and all questions answered. I highly recommend this location.

Teresa B 
Rating:
5.0

Customer did not leave a comment.

STANLEY C 
Rating:
5.0

Customer did not leave a comment.

SIGMUND M 
Rating:
5.0

Customer did not leave a comment.

DEREK C 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

The staff were friendly and helpful. Facilities were well kept. Convenient location and plenty of space to move trucks around. The only improvement I would recommend is the gate never closes? There appears to be a motorized gate but it never is used?

Andre d  |  Overall Experience 
Rating:
5.0

We returned the trailer after hours. Without a lift, the trailer was very difficult to unhitch, needs to have a wheel and crank. Three grown men and we struggled with it.

WAYNE L 
Rating:
5.0

Customer did not leave a comment.

Kevin O 
Rating:
5.0

Thank you for polite service I encountered today. Everything went great.

Joey D  |  Reservation 
Rating:
1.0

If you pick up outside of office hours (10-4) (not 7 days per week) you will need to use the App to complete pick up. There is NO internet and only a couple bars of 3G available at the site. Check out took over 45 min even with Truck Share representative (who was awesome) on the phone to help restart each time we lost connectivity. Shame on UHaul for forcing us to use an app at a location that doesn't have service available.

David M 
Rating:
4.0

All ways a good experience.

Sean W  |  Overall Experience 
Rating:
5.0

Have not moved into storage yet. Spoke with manager and pushed me back to May 15 for now.

Laura B  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

N'Dri A 
Rating:
3.0

Mixed review on this. The pick up went very smoothly, but the return was a problem. I was charged for 3 days but only used the trailer for 1 day. The location was very unhelpful in this regard (different person from the pickup). However the UHaul head office and regional representative was very helpful and looked after the situation promptly and professionally. Kudos to the Uhaul team in this regard.

CHRISTOPHER W 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer Service was Awesome as well as the storage unit !!! Thank you so much !!!

Karen G  |  Overall Experience 
Rating:
5.0

Super friendly staff!!!

Leona K  |  Overall Experience 
Rating:
3.0

Dropped off after hours

GERARD M 
Rating:
4.0

Customer did not leave a comment.

pat h 
Rating:
3.0

App is terrible, very slow, hard to use.

KENNETH K 
Rating:
5.0

Customer did not leave a comment.

JAMES K 
Rating:
3.0

Closed during drop off. No issues leaving rental

ROSS H 
Rating:
5.0

Great customer service. Thanks

janice k  |  Reservation 
Rating:
5.0

The ladies at the desk are soft-spoken, friendly and professional. The location is kept clean from inside and outside. I prefer to pick up/drop off the trucks here as this location is close to home. Well Done!

PERVEZ A 
Rating:
5.0

Customer did not leave a comment.

DENIS B 
Rating:
5.0

Excellent customer service from Pam and Nicole. The storage unit was very clean and very convenient to access. I will definitely recommend!!!

Leona K  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
4.0

Fully satisfied with the space and employees were responsive, helpful and professional. The only issue for me was the hours of business. Would have been more convenient if the office opened at 8 am on Saturdays.

Darlene M  |  Overall Experience 
Rating:
5.0

The straps for the car hauler were completely frozen and almost not usable

KEVIN B 
Rating:
5.0

This facility served my needs perfectly when I needed it. Thank you.

Les W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

They were friendly and helpful. Could not have been a better experience.

Chris M 
Rating:
4.0

You were all great. If needed again I’ll be back.

Brenda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAVEL B 
Rating:
5.0

Customer did not leave a comment.

JEREMY P 
Rating:
5.0

Thank you for your friendly and professional service!

Danielle S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONALD C 
Rating:
5.0

The staff were all friendly and helpful with hookups leaving me with a great experience of renting from that location.

MARIA R 
Rating:
3.0

Very disappointed the day before the move didn’t have truck size available had to take smaller truck. Then they offered a trailer but it was 50km away to even pick it up . Offered me a day extra rental and extra kms both no good to me anyway. Would not recommend U Haul for a move

JENNIFER F 
Rating:
5.0

Customer did not leave a comment.

kip m 
Rating:
5.0

staff pleasant

PETER L 
Rating:
4.0

Customer did not leave a comment.

TRACEY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE S 
Rating:
5.0

Hello! Though I was being bounced around by corporate U-Haul a few days prior to my reservation date, I was able to connect with Nicole at the Fenelon Falls location, which was my preferred location. Nicole was very helpful and courteous while interacting with me. She explained in detail how the process works and came in before her start time to ensure that the vehicle was ready for pickup. The sign-in process was a breeze due to Nicole’s friendly demeanour and attitude. Great place for your moving needs.

PERVEZ A 
Rating:
3.0

Some units need updates... such as dust strips around the doors. My unit 46 at the biggest little storage was filled with sand and dust. That's why i moved to fenelon west storage as the units there don't have this issue. I would also like to lighting installed in each unit for the price of rent. The one great thing I have to say about this company is the staff that works at the Nobel storage UHAUL that manage it all, they are great to deal with. Thank you staff!

Cody L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

J K 
Rating:
5.0

Exceptional service and friendliness- highly recommend this location

RONALD R 
Rating:
5.0

Great experience, fabulous lady on the desk. Lots of supplies, nice and new vans. Wish this uhaul was closer to me (Haliburton) but still a great experience much better than jacks butcher shop in Bancroft, they sucked.

SARAH B 
Rating:
3.0

Customer did not leave a comment.

Jesse L 
Rating:
5.0

Customer did not leave a comment.

JAKE B 
Rating:
4.0

A good choice for winter or summer RV storage.

Garnet B  |  Overall Experience 
Rating:
5.0

Very friendly employee working here ! Dropped off the trailer and got my email receipt before I left the lot. Super easy.

JEFFREY D 
Rating:
5.0

Customer did not leave a comment.

Bonnie C  |  Overall Experience 
Rating:
3.0

Gravel driveway was well below concrete floor of unit, made it difficult to move things in and out

Claudine W  |  Overall Experience 
Rating:
4.0

I was originally to drop off the truck at Dunsford but was called while driving that the drop off was now to be Fenelon Falls. As the pickup location was also changed and I was offered a $40 discount I asked if I would also get some compensation for the extra mileage for the drop off. I was told by the person who called that I would be reimbursed but the staff at Fenelon Falls knew nothing about this and said they were not able to change anything. I was overall satisfied but don't appreciate being told something that did not happen. Next time I will take the person's name to make someone accountable.

Marilyn R 
Rating:
4.0

Customer did not leave a comment.

Ian Y 
Rating:
5.0

Customer did not leave a comment.

MAGITHAS V 
Rating:
5.0

Operator allowed me to process the rental very fast as they just opened and get me on the road ahead of time and was very accommodating

PETER R 
Rating:
5.0

Customer did not leave a comment.

Alexander G 
Rating:
5.0

Review the cancelation procedure when a truck is not returned on time. My initial reservation and rate was cancelled when the leasor who had the truck before me failed to return the truck on time. This caused me a lot of issues. The female staff at the Rene location was amazing, but they are new to Ontario and did not understand the Geography. Thank you

moe m 
Rating:
5.0

Customer did not leave a comment.

Kim D 
Rating:
3.0

Customer did not leave a comment.

MATTHIAS F 
Rating:
5.0

Customer did not leave a comment.

Justin K 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

This location the 1 of the best ones u have they are nice and so kind

LAWRENCE L 
Rating:
4.0

Customer did not leave a comment.

VINAY R 
Rating:
5.0

Customer did not leave a comment.

Catherine M 
Rating:
5.0

Easy drop off. Didn’t make me wait while the processed two rentals. Super easy and super fast.

EDWARD B 
Rating:
5.0

The mileage fees were way to high. 64.00 for 60km. I can book an Uber cheaper than that.

GEORGE A 
Rating:
5.0

Customer did not leave a comment.

MICA A 
Rating:
5.0

Have used this site and other site For trailer parking. Both exceptional and staff amazing to assist with needs. Both super awesome places.

JAY H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

Customer did not leave a comment.

VICTORIA W 
Rating:
4.0

Customer did not leave a comment.

JEREMY P 
Rating:
5.0

Customer did not leave a comment.

Jeremy P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian j 
Rating:
5.0

Customer did not leave a comment.

Tammy C 
Rating:
4.0

Truck did very well. Considering I did a 3,500 km trip

Ron C 
Rating:
5.0

Customer did not leave a comment.

Clarence H 
Rating:
5.0

Customer did not leave a comment.

Mark C  |  Overall Experience 
Rating:
5.0

Deliver truck to customer. Include Dollie’s, ratchet straps and moving blankets for cross-country moves.

Cameron B 
Rating:
5.0

From entry to exit both the facility and service were excellent.

Rosa B  |  Overall Experience 
Rating:
3.0

Location is in an area with limited cell signal. Made check out very, very difficult.

Joanne S 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER Y 
Rating:
5.0

Not one thing

Craig L 
Rating:
5.0

Staff member very helpful, very respectful. Would highly recommend this location.

Debra Z 
Rating:
5.0

Nothing. They were quick, polite and helpful

Jad O 
Rating:
5.0

Nothing…everything was great at this end too

Raymond D 
Rating:
5.0

Customer did not leave a comment.

Xuan T 
Rating:
5.0

Very helpful staff

Calvin S 
Rating:
4.0

The girl at Fallon Falls was absolutely amazing with me. The fact that I had to drive an hour and a half either way to pick up a truck was unbelievable. I ordered the truck in February and expected one to at least be around the Coburg area, but having to drive That far to pick up the truck was unacceptable to me, but it had to be done for me to be able to make my move.

Karen C 
Rating:
5.0

Absolutely phenomenal service and would recommend them to anyone

JAMES M 
Rating:
4.0

Customer did not leave a comment.

Kimberly R 
Rating:
5.0

Very Friendly

John F 
Rating:
5.0

All great !

DUNCAN N 
Rating:
4.0

Hitch was not properly connected and jumped off my trailer ball. Called my son-in-law to come and reconnect properly. Still finished the task without any further incidents.

PATRICK S 
Rating:
5.0

This location is amazing. Very friendly and helpful staff. Can always depend on this location.

Chris B 
Rating:
5.0

Customer did not leave a comment.

SHARON B 
Rating:
5.0

Everything was great

Sally F 
Rating:
5.0

Everything was great. The staff were always accommodating and answered my questions. My storage unit stay dry, and it did exactly what it needed to do. Thank you.

Sandra Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun M 
Rating:
4.0

Customer did not leave a comment.

Henric S 
Rating:
5.0

Customer did not leave a comment.

BRYANW G 
Rating:
5.0

all good thank u

Ron M  |  Overall Experience 
Rating:
5.0

Fenelon Falls U-Haul is the best place to deal with if you’re needing to rent. AAAAA+++ service and understanding towards their customers. I highly recommend this location.

DEBORAH F 
Rating:
5.0

Customer did not leave a comment.

GARY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee M 
Rating:
4.0

Customer did not leave a comment.

Richard M 
Rating:
4.0

Dropped the truck off after hours.Called beforehand and the customer service representative was very polite and gave me persist instructions how and where to leave the truck.

Mark W 
Rating:
5.0

Customer did not leave a comment.

Sigmund M 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY F 
Rating:
4.0

More stock trailers, only had the one covered 5’ X 8’

David C 
Rating:
5.0

Customer did not leave a comment.

Jennilee P 
Rating:
5.0

Your facility and staff are awesome! Please keep my spot for next year. My trailer was pristine upon pick up. I have been client for past few years and I am always so pleased that my trailer looks as clean as the day I dropped it off! I am grateful for the quality of care and safe keeping your staff take. Thank you and I hope you all have wonderful summer. See you in the Fall.

Barbara-Lynn R  |  Overall Experience 
Rating:
4.0

Easy to navigate facility. Great access.

Garnet B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty M  |  Overall Experience 
Rating:
5.0

All went well for the winter storage thank you.

Barry S  |  Overall Experience 
Rating:
4.0

All ways a pleasure to store my vehicles with theses guys.

Sean W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAEME M 
Rating:
4.0

Customer did not leave a comment.

Ben C 
Rating:
5.0

Was initially concerned that the gate was left open, but all worked out. Very friendly management and a pleasure to do business with them. Note that our rental space was last moment and all spaces inside the fenced enclosure were spoken for. Thanks

Van H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin M 
Rating:
5.0

Good service

Debbie L 
Rating:
4.0

Customer did not leave a comment.

Graeme M 
Rating:
5.0

Customer did not leave a comment.

Cameron M 
Rating:
5.0

Customer did not leave a comment.

Ron R 
Rating:
5.0

Customer did not leave a comment.

Murray L 
Rating:
5.0

Customer did not leave a comment.

George J 
Rating:
5.0

The staff member Nicole was very helpful and very kind as I wasn't having the best of a day. Respectfully Debra

Debra Z  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PETER B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Z  |  Overall Experience 
Rating:
5.0

Super clean unit. Efficient, friendly admin. Was so convenient for us. Would definitely recommend to others.

SARAH C  |  Overall Experience 
Rating:
5.0

The facility is excellent. The staff was very helpful and accommodating. I received great service with both U-haul truck rentals and storage units. I would not hesitate to use them again.

Steve D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vladamer W  |  Overall Experience 
Rating:
5.0

Excellent storage locker facility! Very clean & well maintained! Nicole, who is the contact employee in the office, is so helpful & friendly!

LESLIE K  |  Overall Experience 
Rating:
5.0

Highly recommend this facility. Stored most of my homes interior quality belongings for over a year and a half with no issues.

GRANT R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cara B  |  Overall Experience 
Rating:
5.0

Cheryl and Mike were very helpful and very friendly. I was really happy with this storage unit. Thank you very much.

ERIN N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

OTTO O  |  Overall Experience 
Rating:
5.0

The rate is very reasonable . Mike was very friendly and helped me in finding the perfect unit for my belongings? He also accommodated me when, at the last moment, I needed it with a truck. I definitely recommend fenelon storage for all your moving needs.

Fran B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARLEY S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela E  |  Overall Experience 
Rating:
5.0

Storage unit was very clean and secure. Storage compound was also well maintained. Office manager was very pleasant and helpful.

JIM B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATSY C  |  Overall Experience 
No reviews have been submitted for this location.
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