See pickup comments.Jeffrey L.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped the trailer off after hours as have done several times in the past. This is the location that was on the original order as the drop off location. It took them 18 days to check in my trailer. Now they are trying to charge me an extra $360 ($20/day for 18 days) . Total BS and am fighting these charges. Sent complaint form in two days ago and have not heard squat back from this bunch. Stay away- I have rented another trailer since this time and drove 15 miles to pick it up- glad to do it again even though this location is less than 2 miles away.David D.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.GABRIEL W.
Everything went great, the only thing that icwould change or add, is that you need a bigger u-haul sign on the main road, so the location is spotted easier.Thomas B.
Nobody was there when I dropped off the trailer so I hope they got it checked in!David D.
Customer did not leave a comment.SHELLY IRENE G.
Only problem I had was at checkin I could not get the app to recognize my location so I ended up just leaving the truck there and dropping the key off.James R.
That bullshit you try to send to me as a copy of a reciept.i got my own copy.and that man( Whitney) better learn how to talk to customers.and quit trying to cheap customers with that bullshit they pull in tell city, indiana.still need to see the bill itemized with how many gallons of gas was put in the truck and how much per gallons was chargeJackie L.
Customer did not leave a comment.Heather Y.
Customer did not leave a comment.Candice Z.
Customer did not leave a comment.Shante L.
It was a friendly and easy experience, but we have a state mask mandate and the employee wasn't wearing one. As someone with a health condition, I would have appreciated that basic courtesy. When the pandemic is over, or if a mask was worn, I would recommend.Emily H.
Guy who waited on me was helpful and polite.Elizabeth S.
Customer did not leave a comment.SHAUNA F.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Carroll H.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.Nathaniel C.
Customer did not leave a comment.DALE N.
Truck was fine. It had a pair of furniture dollies in the back that I assume was left from the previous renterJames R.
Customer did not leave a comment.Lucas M.
Customer did not leave a comment.Lindsay C.
Customer did not leave a comment.Jeremy C.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Charmain F.
Paul with fenwick storage was great. The uhaul representative wasn't working the day I picked up the first truck and Paul helped get me set due to the uhaul not being ready to go for my mobile pickup. They didn't have the Extra equipment that I had rented either. Paul said they'd never had the furniture dollies but was able to give me an appliance dolly even though we didn't know where to find the number for the one I had rented. Now I'm returning another truck that I picked up from the same place and it's taking longer to return than the first truck I rented did. Not very happy with this experience at all and will pay more to go with another company next time if this doesn't end in a free rental next time we move.Rebecca B.
Customer did not leave a comment.Daniel D.
I returned the equipment late at night and followed the instructions on the app to return the keys and not be charged an after hours service fee. However, the next day I was still charged $20 for an after hours service fee. Once I contacted Uhaul they returned the fee, but this place should have never charged me for it to begin with.Joseph B.
We reserved a dolly and furniture pads for our move. We were scheduled to pick up the truck at 7:30 and since they open at 9:00 on saturdays, we used the mobile app to complete the check in process. That was fine, but they did not put the dolly and pads on the truck so we had to go through this huge ordeal to get those items at another location and then drop them off at a different location from the truck. Such a hassle that we didn't need in addition to moving a household.Michael G.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.claudia S.
Odd to drop keys off at a location that is closed. Good thing I had the know how to use the website to return the truck using my phone. The rep I called to see if I could return an hour late was not helpful or customer oriented. She spoke to me short and sounded irritated. I still returned it on time. I think u haul should let customers know about the truck drop off and give them heads up. Some may not be able to do that kind of drop offJo Ellen J.
Customer did not leave a comment.Jesse C.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.William C.
Nothing at this time. The guy was helpful and friendly, and attentative to our needs.William C.
Nothing I can think of. Both pickup and drop off locations were great! Truck drove well!GUY S.
Customer did not leave a comment.Jesse C.
Nothing, everything went smooth. Pick up and drop off were easy and the customer service was excellent. I would highly recommend.Glenn R.
Customer did not leave a comment.Nick B.
Customer did not leave a comment.Murot T.
You need to modify your automated check in procedure. I had already dropped the off the trailer and left before I received the text regarding checking in. I didn't see the text until two hours later.John M.
Customer did not leave a comment.Cregg C.
The service was polite and friendly, and the lady at the counter was cheerful. A good job at pleasing the customer.Michael W.
Customer did not leave a comment.Brian H.
The upickup service is less than good. I tried it on the website and gave up after several frustrating minutes. Staff at this site were extremely helpful. They got me going very quickly and everything was 100% correct on my order. Very good experience.Jim L.
Lady behind the counter was rude. No assistance in locating trailer connecting,or connected correctly. Guidance provided was, trailer is around back and have a safe trip.Matt D.
Office needs a good cleaning, trucks needs to be cleaned inside and out before renting.Robin D.
I had a reservation at another location when I went to pick up my truck they didn't have any trucks and sent me to another location to get a truck that was smaller than My reserved truck. The person at bluegrass rental the first location was rude and unapologetic. He did not care at all. I will not rent from U-Haul ever again.Amy J.
No I would not recommend this location or uhaul to a friend as this location randomly charged 75.51 to my card with NO EXPLANATION.William S.
We arrived to the location at 9am and nobody was there. We waited for about 10 minutes and then decided to call U Haul to figure out what to do. We were placed on hold for a long time and then promised we would be called back. This call back never happend and we had to repeatedly call customer service and I had to basically have a melt down before they would take the situation seriously. We had to be out of our apartment by a specific time and the lady who was supposed to open Fenwick Storage was an hour late because she apparently overslept. Once she got there she was rude to us and acted like nothing was her fault. The whole experience was awful and we had to scramble to get ourselves packed by the time we were supposed to be out. We will no longer be using U Haul and will instead use Penske in the future. Very, very bad experience.Kimberly G.
Dropped trailer off when closed so did not see anyone.Keith H.
Customer did not leave a comment.Edward H.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Chester N.
Staff ready and willing to hook up the trailer, check tail lights, etc. Great experience!David M.
Customer did not leave a comment.Roy P.
Lady at the service offnit helpfully at allthomas G.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Sharon P.
Wall Bumpers in side trailer where partially coming off on right side. Other than that everything else was ok.Dan T.
Customer did not leave a comment.Kathryn M.
I was significantly overcharged. I was charged for double the amount of miles I actually drove. Do not rent from this location.Alex B.
Display your facility where everybody can see it. And print the numbers of the truck where they can easily be spotted.Amelia P.
Customer did not leave a comment.Charles H.
Terrible service and racial profiling.Linda T.
Customer did not leave a comment.bobby A.
Customer did not leave a comment.Alfred E.
Pulled very well it was pouring rain the whole time everything was dryKevin S.
very friendly and easy to work with.Edward E.
Difficult to find. Better signage may help people see it from the road.David Ryan H.
I was told that because I made reservations at 10am and didn't come in until 11am that she "could've" given my reservation away. I didn't realize that it was so strict, next time I'll definitely do the online pre registration that was offered to me. The equipment was rusty and super difficult to set up. There was actually another couple renting a trailer at the same time that we ended up helping each other out. If they weren't there, we wouldn't have been able to do it. There was no one to inspect our vehicle (like they were supposed to) , to inspect or help with the hitching the trailer. I just feel that there should have been someone there during "regular" business hours to assist if needed. I would never go there again.Tammy C.
Customer did not leave a comment.David S.
Location Was closed I just dropped the vehicle off.Michael M.
Customer did not leave a comment.Teri B.
Everything was fine, had no problems.Roger M.
Customer did not leave a comment.monty M.
Customer did not leave a comment.Daryl J.
Customer did not leave a comment.Lisa L.
Over all the experience was good; pick up and drop off were easy and we had no major issues with the truck other than some small issues with the brakes which I listed at the return of the uhaul. I was however charged twice for the uhaul and am hoping to receive a refund.Nick P.
Customer did not leave a comment.Eileen S.
Everything was handled wellRoger M.
Customer did not leave a comment.lauren D.
Customer did not leave a comment.Jennifer N.
Customer did not leave a comment.Dan P.
$.99 a mile is slightly expensiveBrandy E.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.earl F.
Customer did not leave a comment.Allen W.
The truck was dirty in the inside. Mud in the truck driver side. It was mildew in the back of the truck it wasn't clean. The u haul on Broadstown Rd. Clean it out. And mopped it. It was very slippery in the truck with the mildew. My movers that loaded even noticed it.barbara A.
Customer did not leave a comment.Dennis J.
Customer did not leave a comment.vernon S.
Customer did not leave a comment.Jason W.
Thank you for the excellent experienceRobin M.
Nobody was there during regular business hours.Matthew P.
Customer did not leave a comment.Robert S.