The pick up process was not clear and extremely frustrating. When reserving it was not clear this was a remote pick up, which I did not want. Then had to take a half hour to figure out what to do.
Greg M
Customer Reviews for Fenwick Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
Victor MOur desired location was not available, causing us to drive further out of our way. We were charged an extra $20 for gas, despite meeting the same level we were given. The lock for the key was frozen, making it far too difficult to get the truck.
Georgia EThe service and truck were fine but the prices are ridiculous. I had the truck for a little over 2 hours and drove it 48 miles and it cost nearly $150. I will not use Uhaul again.
Richard REnlarge signage. I initially turned down the wrong street as directed by my phone.
William RI did not go in the office so I cannot judge cleanliness. Staff was very helpful and made the return process very simple.
CARLOS EExcellent service very friendly and extremely helpful
Bobby GCheck out the vehicle when I return it not two days later
Antonio ZDark, limited turn around, minimal signs with no visible direction for after hours drop. Location was convenient for us however.
Loletia HWasn't the cleanest and was poorly marked from the road, but the personnel were excellent.
Rick TEverything went great
NERI ALonger hours on Saturday and someone to assist with loading vehicle on tow dolly. Otherwise they were very kind and friendly.
PENNY WFrankly, not that much. Very good operation. Well done.
William LFriendly and quick
Larry SWhen I made the reservation I was not informed that the location was closed and I was going to need to get a code from uhaul to get the key, and trying to get the code was not easy I called 18004684285 the representative that answer seem annoyed to help me and I was told that they couldn't give me a code that I needed to call 8333990504 to get the code, after calling the second number they told me I had to do it online and that they also couldn't give me the code. Trying to load my drivers license online to get the code seemed impossible after half an hour it finally gave me a code. Very Disappointed.
Francisco RMy truck was extremely defective, they gave me a truck not maintained, multiple things were wrong with it and I broke down in the middle of the highway on a long one way trip. I had to wait HOURS. They also didn’t provide the equipment I paid for and I had to go to another location to pick it up. My entire trip was one inconvenience after the next I hope I’ll get fair consolidation back.
Rachel AWe were to pick up our truck at 9am at Bardstown Rd, when we arrived we were told there was no trucks available and was sent to East Broadway to get a truck. We arrived at E. Broadway and was told they had no trucks and that our reservation had been placed in limbo status and no longer assigned to a location. After making several calls to Uhaul and being transferred to 5 different service reps we were scheduled to pick up at the Fenwick location. Upon arriving at the Fenwick location we found it closed and unable to pick up the truck. It took another 45 mins of being transferred to multiple people and a uhaul rep had to dispatch someone to the uhaul center to make a special key to fit the truck that was parked at the Fenwick location. The Fenwick location was about 25 miles away from the home we were packing up and moving. We were given an additional 20 miles added to the mileage initially but it was still going to leave us with going over the mileage as a result of the long drive to Fenwick and back to the apartment. The final destination was Lexington, KY. I requested to get an additional 20 miles to cover the trip and the worker Helena refused to listen to the story. She told me that I need to be happy that I had only gone 25 miles to get the truck because others had to drive 45-50 miles to get their truck. When I asked to speak with a supervisor she disconnected the call. This experience was absolutely terrible. I am scheduled to rent a truck July 30th and I will probably cancel that reservation because of this experience. I had movers at the home at 9am waiting to load the items and we ended up not getting the truck until well after 12pm. I had to pay extra money for them having to wait. I have never experienced such unorganized business. If the request for trucks superceded the amount of trucks available then uhaul should not be taking reservations and payments.
Jesse DThe office had so much cigarette smoke inside that it triggered my asthma. Needed my inhaler. The inside cabin was the same way. Otherwise things were expected. Would put up signage a road entry to long driveway to business. Larger sign in window would help. This is one of several businesses in the same building. Otherwise the man was nice, pleasant, helpful, personable, and said he appreciated our business. Offered to help us arrange help if needed-how nice!
Cinthia WVery fast and professional service
Tilli GLocation was difficult to find and the operating hours make it difficult to pick up or drop off at this location.
Daniel EThey were super helpful and friendly.
Jim BThey were not open the hours they claimed to be and it took me two attempts over a two day period to return what I rented.
Jeffrey RFirst rental was cancelled. They rescheduled for a bigger and more expensive uhaul than I needed. Got charged for a dolly and moving blankets that they never provided. And customer care literally just tells me “I’m sorry there’s nothing we can do”. Ridiculous. So many other moving companies, like enterprise, out there that I will use instead.
Chase HBrandon was great! He was efficient, professional and kind! I would prefer to rent from this location in the future.
evon sGreat customer service.
Robert BI did a self-drop off. For me, it was perfect - there was plenty of space to leave it and someone checked it in eventually as I did receive an email on it. However, for someone more amateur, it isn't an ideal location.
JOHN DNothing ... the staff was excellent ...
jeffrey sSuperb in all respects!
John WDisappointed that they did not have all of the equipment we reserved. Made it inconvenient because we had to go to Walmart to purchase things that we didn't receive....moving blankets etc.... the only thing we got was the truck and the tow Dolley we rented on the spot. Otherwise it was good. The clerk we spoke to was great (Brandon)....
Melanie FNo signage for drop location. Would get Excellent mark with a little more assurance where to drop. Had to just assume that anywhere by other units would be fine. No assurance of security or safety of unit dropped either.
Kim NHORRIBLE AND THEY WERE SUPPOSE TO GIVE ME 50.00 off my total and just got my receipt and they did not take any off. Will NEVER RENT FROM THEM AGAIN !!!!
BRENDA J