Customer service was great. Vehicle are kept at a well- maintained and respected establishment. Drop off was fast and simple. Will refer and use again no hesitation !Wesley J.
Customer Reviews for Fernanders Foodmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck smelled of cigarettes. Additionally, I paid for a furniture Dolley and blankets and didn't receive either. Lastly, I was charged twice the fee I was supposed to.SARAH C.
Easy pickup, friendly and helpful service!CHRISTINA B.
The owner of this location is a nice guy, however the location itself is no safe. I have an issue EVERY single time I rent with U-haul. on this particular occasion I booked online for another location, using mobile check-in. when I arrived I was instructed to go inside to retrieve the key, however it was closed. I had to book another location- Fernanders was the nearest. The owner was very helpful and accommodating. This issue was when I returned the truck. Its located on a "seedy" fairly deserted street, it's poorly lit and it's a dead zone for cellular service. As I was searching for signal to return the truck a random car pulls up and two guys exited. At this point I just dropped the key in the box and as I was about leave they ran up to the car to rob me. Thank God my dad was with me and he threatened to shoot them and they ran off. We were seconds from being robbed. When I called to report this incident. I had to wait on hold for over an hour and the person that assisted me put me on hold for over 20min, until I hung up. No one has called me back regarding my complaint.SHADE O.
Gentlemen at the location was friendly and knowledgeable.RICKEY R.
The store owner was very courteous and accommodating. I was impressed with his quality of customer service.BETTY G.
Customer did not leave a comment.Constance P.
Customer did not leave a comment.AMY ANN B.
When a customer books at preferred location, if there is location change let the customer make that choice. Do not push your choice of location on the customer.Rajeev D.
The most friendly gentleman!!!Geoffrey D.
Customer did not leave a comment.Matthew L.
Bad customer serviceLogan W.
Customer did not leave a comment.Nathan S.
Customer did not leave a comment.Mia H.
You guys ROCK! So friendly, professional and efficient! You guys do an AWESOME job! ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ» Not only that but it's a family business and local to my neighborhood ! I wish I had known about you guys for past UHaul rentals! I will definitely be recommending you to others and I already know one friend is headed your way! Thank you again for going above and beyond and for making this whole process so easy, relaxed and fun! âï¸âï¸âï¸âï¸âï¸Robin O.
Customer did not leave a comment.Dominic J.
The owner was very friendly. The truck itself was older but worked fine for my use. The location was close to my home and the storage unit, and I was able to reserve and pickup within the hour.Christina G.
This was the best experience that I've had with a uhaul dealer! Very helpful.Lashawn W.
Customer did not leave a comment.Sandra N.
Customer did not leave a comment.Cheryl G.
Customer did not leave a comment.BRITTANY V.
Customer did not leave a comment.Marcus L.
Nothing very friendly and great customer service at this locationZINA M.
Customer did not leave a comment.Danielle C.
Front desk was friendly. Remove the decals on the truck that says "One "Way Moves". I initially requested to have the truck picked up in one location dropped off in another. I was told I would have to drive it back and had to pay the extra gas and mileage and all which isn't fair. I was charged for two dolly when I was only asked and given one.WILLIAM T.
Customer did not leave a comment.Liam J.
Customer did not leave a comment.alison K.
Customer did not leave a comment.Ward H.
Aaron is an awesome managerChristopher M.
Everything was great! Quick and Easy!Candace B.
The gentleman who helped me with the rental was magnificent. What I appreciated most was his kind, caring attitude throughout. What can be mystifying to someone like me, was made very easy for me by him: a simple, straightforward conversation, him naturally taking into account my concerns and pressures, and working through. Because of him, I would gladly go back, and encourage my friends. Anthony BakerAnthony B.
Location was further from storage unit than anticipated and really in the â€œcutâ€. This is an area where not many people go.Monica P.
Customer did not leave a comment.Stacy F.
Customer did not leave a comment.RODNEYCIA C.
This was the only part of my entire experience with UHAUL that was quality. Every other part of my rental, pickup, and calls with the company was piss poor, and I am being polite when I say that. I might go back to this location to visit the friendly management and help, but I won't be using UHAUL for any future moves I make.Caleb S.
Customer did not leave a comment.JACQUELINE B.
Aaron took great care of us. He called the night before, accommodated the timing for pick up and return for us, and had everything ready early. He made sure that we understood everything about how to use the truck, had the dolly ready, and was provided great, courteous service. We will use this location again.Julie H.
Customer did not leave a comment.Jone B.
I don't ever write reviews. This location was an absolute joke. I can not believe that this is even acceptable. I legitimately feared for my safety, this location is in the middle of no where and in a extremely bad part of town. I would have never selected this place, actually I didn't select it at all. Uhaul moved my selected rental location to here and I could not be more upset with uhaul. I will only ever go to a legitimate uhaul store and rent on the day. Will never be back there in my lifeJessica W.
Customer did not leave a comment.John W.
The side view mirror was broken, making it impossible to see around the vehicle on that side. We personally used tape just to stabilize it enough for the vehicle to be safe to drive. The location informed us that there may be a warning light on the dashboard and told us to disregard it. Essentially, the location was likely aware of issues with the vehicle but still gave it to us. The tire light was on the vehicle. Once we drove it to our destination, the engine light came on and the vehicle stopped running. It would not go beyond 3 MPH, making it impossible to drive safely on the road. We paid 80 dollars for a vehicle that was poorly maintained and could have put our lives at risk. After waiting over an hour after calling UHAUL customer service, a maintenance man arrived, tinkered around, and claimed he fixed the issue. He did not attempt to drive the truck before he left. We were told we were still expected to drive it back to the original center. Once we attempted, the engine light was STILL on and the engine was still in failure. We called again.... UHAUL wanted to send ANOTHER maintenance person to check again rather than towing the vehicle. Seriously? Eventually, I had to create a 3-way call with the maintenance person and a supervisor to CONVINCE UHAUL that this car was UNSAFE and not drivable for them to pick it up. Our reservation was at 2-4 PM and it was not picked up until nearly midnight!Kaylin W.
Give the location better support! Excellent manager.Howard T.
Thank you so much for working with us at the last minute. Special shout out to Vernon :) who grabbed the keys and got the process goingJoanna L.
Customer did not leave a comment.JOHN R.
Awesome service thank youSHAVETT T.
The back 9f the truck was roach infested.Raymond B.
Great customer service, very very friendly and easy to work with!Summer P.
Customer did not leave a comment.Rhonda R.
Great serviceKevin R.
Conflicted review about pickup location. Was concerned and would be happy to speak with a csr.Alice A.
Aaron was super nice and very helpful. My original reservation took me to a location without any rental units and the owner told me it was very common for people to show up there with a reservation for trucks & trailers that they did not have in stock. U-Haul need to fix this as it is not their problem.William H.
Customer did not leave a comment.aaron F.
Make sure the owner is aware of uhaul scheduling. We waited almost 1 hour for this location to open up. We were told we would be reimbursed $50 because we didnt receive a uhaul at our pick up time, that never happened. Very dissatisfied with the company an their services.Carlos F.
Customer did not leave a comment.Ivan W.
Customer did not leave a comment.Malinda S.
Customer did not leave a comment.Qian Z.
Customer did not leave a comment.Daryl W.
Customer did not leave a comment.Samir N.