Very helpful and caring staff.
MELYSSA L
Customer Reviews for Ferrell Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just have more equipment to rent at the location
ROBERT DThe equipment should always be inspected & cleaned/repaired before the next customer uses it. I had to clean the front and back of the truck before using it. It was full of dirt & debris. Customers shouldn’t be told that their business is less important than the primary business customers. I was told to stand aside while a customer purchasing vegetables had questions. The clerk was slow to complete the task & rude.
KRISTY LThe trailer I rented was filled with broken glass and nails, I asked if they would sweep it, they said the best they would do is give me a broom to do by myself. They told me I was the one to hook it up, the place I turned it into said they should have cleaned it and hooked it up for me, all standard procedures
stuart zStraps were to short could not use and was charged over what I should have. Not happy was told if I return it I would get a discount but she did not know how to do so because they were new.
JASON RGreat service.
Robert AThey were at Ferrell and then the road terribly terribly terribly i have rented uhauls plenty of time, but this one ran really bad.
LESLEY CRepresentative was very professional and polite
RICHARD SI think this location should either have help assisting clients with lifting trailers or at least have the proper equipment in order to life the trailer in the event that the customer is on their own. I had to call family to come help me lift the trailer because no one was able to help me.
Roddy Rhave someone there to meet me and there to give me the contract and to sign it also there to tell me where to take it back to Very confusing. I will rent from Uhaul again. The equipment was the best Thank you
Carl GEvery one was nice and knew what was going on.
Dale SBad actitud
EDGARDO MFollow through with the documentation and not charge me multiple days after I dropped it off! Should only be one day late and my bill indicates they charged me 125.00. One young lady helped me from the supposed destination I was supposed to drop it off at. In which I never recieved the texted address. Everyone else I called after that multiple times passed me off or lost phone connection with.
SEAN BJason and Tyler were very helpful. If they can work on knowing the UHaul online system well, it’ll make picking up the rental truck more efficient. The truck could be cleaned more (stains inside the truck and sweep the truck out between rentals will go a long way). Thank you Jason and Tyler. I appreciate you both and having the truck available in my stressful situation (hauling a ton of stuff).
Parnee PThey were over the top helpful , small town service.
BENJAMIN VThankfully, there was somebody still there:. U-Haul gives very poor descriptions of where to drop vehicles off at between the hassle and the ever rising price of U-Haul with their ridiculous mileage fee. I will just hire a professional mover next time and save money and headache.
Joshua SThe tires were out of round and shook the car bad
ROBERT SVery good did an excellent job with everything quick & easy
Takiya J