Customer Reviews for Fidalgo Bay Body Shop
(U-Haul Neighborhood Dealer)

630 reviews

7546 St Rte 20   Anacortes, WA 98221
(On the highway 20 spur that goes to Oak Harbor)

(360) 293-4775

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 1 pm

Special Operating Hours

  • 4/12/2021: 2:00 pm - 5:00 pm
  • 4/15/2021: 12:00 pm - 5:00 pm

Services at this Location:

Contact Us

(360) 293-4775

7546 St Rte 20
Anacortes, WA 98221
(On the highway 20 spur that goes to Oak Harbor)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 1 pm

Special Operating Hours

  • 4/12/2021: 2:00 pm - 5:00 pm
  • 4/15/2021: 12:00 pm - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fidalgo Bay Body Shop saved Rhiana's (Uhaul rep) ass today. Rhiana locked up my reservation and was insanely delaying my rental. The lady on location saved the day for me.

KENNETH R. 
Rating:
5.0

Great staff - very friendly and helpful

RONALD J. 
Rating:
5.0

Wonderful customer service, fast and efficient. Thank you!

Gabriella T. 
Rating:
5.0

People very friendly, equipment well maintained, facility very organized. Will do business with them again.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

GUY LOUIS T. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
3.0

The truck roof leaked at the front corners and we had a lot of water to wipe up the next morning before loading. The lady at the counter is very nice and helpful.

Jack E. 
Rating:
3.0

Customer did not leave a comment.

don B. 
Rating:
5.0

This UHaul was very accommodating and great customer service. I will definitely will be going back and recommend to friends.

Samatha B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

We returned the equipment in the dark and there was no lighting for where the trucks are parked. There's lighting on the building, but that's quite a ways away from where the trucks are.

Carl N. 
Rating:
2.0

Windshield wipers on the truck were in poor condition, which is not good for the super rainy Pacific northwest. I was also charged for an item I did not rent and that has still not been resolved. Recommendation; Don't charge people money for things they didn't rent. I feel ripped off at the moment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

This was the best uhaul experience I have ever had.

Shaunie M. 
Rating:
3.0

Clean the cab before someone else gets in! There is a pandemic going on!

Elisabeth B. 
Rating:
5.0

Great customer service. Super helpful and accommodating.

Niall H. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Very fast and friendly service A++++

George S. 
Rating:
5.0

Friendly staff

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Perfect. five star plus.

karl L. 
Rating:
3.0

There was a sign on the counter that said to call another number if no one was there, which I did. Turned out the guy answered was on the property, just in another building, which is kind of odd. Nonetheless, our UHAUL truck was ready and in good condition.

DENNIS T. 
Rating:
5.0

Wonderful lady that runs the Uhaul! Thank you

Kristen N. 
Rating:
5.0

Super nice lady helped me out with all that i needed and had me on my way in no time. Awesome!

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
3.0

Rear tail light did not work. Steering was loose.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

Joanne Y. 
Rating:
1.0

Using the "truck share" online checkout and return was a nightmare. It's clear that uhaul does not care about their customers. Next time I'll remember not to be so cheap.

John R. 
Rating:
5.0

Excellent service from the local owner. Thanks!

Michael S. 
Rating:
5.0

Nothing Needs to be Improved ...We Were Well Satisfied. Thank You....

vicky B. 
Rating:
3.0

great and friendly customer service .

AMELIA R. 
Rating:
5.0

It's a significant hassle having to constantly change plans because the assets requested online aren't available and you find out 24 hours before needing them. I was originally supposed to pick up in Oak Harbor but redirected to Burlington then after speaking to customer service finally was able to get Anacortes. Need more assets available at pick up sites.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Shreve F. 
Rating:
3.0

It is not the location responsible for the utter failure of the 24/7 process!

Chene H. 
Rating:
5.0

Very friendly staff. Easy process. Thank you.

elsa G. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Truck we rented had inoperable passenger door, super uncomfortable driving experience as steering very loose and no cruise control for 3000 mile trip.

Brett M. 
Rating:
5.0

Staff was so accommodating. Loved working with these folks. I have several uhaul episodes since April and this was the most helpful and accommodating. I did not feel like a number. Great human service.

MARILYN ESTELLA J. 
Rating:
5.0

Great Service too. Equipment was in fabulous condition.

Richard W. 
Rating:
2.0

My 10 day advanced appointment and pickup location changed the day before scheduled pickup adding a one hour plus to retri e trailer after 2 pm. No one contacted me after the trailer I was supposed to get was not available because the other renter extended his contract. The help center said no 5*8 anywhere. We would have to wait a few days to possibly get a 5*8. They found a 4*8 at the original Anacortes Store 15 minutes from my home. Good equipment bit p... poor communication. I guess it was in high demand and if so tell me early as we had a triple A trip planned with hotel reservations. Poor communication

Jack C. 
Rating:
5.0

Very pleasant folks. Would go back again.

William B. 
Rating:
5.0

Was above and beyond customer service! Went the extra mile, especially after being rescheduled multiple locations day before pickup. Raving!! Worth the extra distance hands down!! A+++

Kimberly S. 
Rating:
5.0

100% satisfied

Walter S. 
Rating:
4.0

Customer did not leave a comment.

roger J. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
4.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Friendly and professional. Exceptional customer service

Sandi E. 
Rating:
3.0

My reservation for a 20ft truck was changed to 15ft truck which traveling from WA to MT was totally awful!!! I had to leave a bunch of possessions behind to pick them up later which will cost even more. Uhaul was really not good on this one.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Anne K. 
Rating:
4.0

Have a clean vessel.

Lynne W. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Hubert T. 
Rating:
5.0

Great customer service and always very helpful. We love using this location.

Gregory H. 
Rating:
4.0

Cindy was fantastic. She explained everything to me and gave me options and pricing. I will be using this location again. Cindy deserves a well done star.

Sherri J. 
Rating:
5.0

Went out of their way to be helpful. I was very stressed and they were extremely accommodating. Great location. Very professional.

Julie N. 
Rating:
5.0

Great, accommodating and helpful. Thanks.

Megan P. 
Rating:
5.0

Customer did not leave a comment.

Sundee L. 
Rating:
3.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Christi M. 
Rating:
5.0

Pick up location very hard to find No inventory to choose from No staff, available to check us in, A person associated with the franchise owner very helpful in trying to help

Arnold R. 
Rating:
3.0

She didn't walk us out to the truck and we couldn't figure out which one was ours which was super frustrating. We had to walk back and find her and then she seemed annoyed that we couldn't figure out which truck was ours and gave us attitude as she walked us back to the lot and then proceeded to only point and yell that ours was "at the end of the fence" and then she turned around and walked back to her garage

keenan L. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

The truck was very clean, but the brakes need to be checked and the back end of the vehicle shakes over 50 mph

Nick W. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

They are always very friendly and We enjoy repeating our business with them.

Thomas B. 
Rating:
5.0

We were disappointed that the 5x8 we reserved 2 weeks ago was not available and that we were expected to make a two hour trip to get one in another city. We had to call about it and thankfully we the location had a larger trailer that could be used with our vehicle.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Karin L. 
Rating:
5.0

This location was great and their customer service was fantastic. HOWEVER, U-haul?? Your service itself is pure garbage. I could not reach anyone by phone at your main number, and when I did, they were not helpful... Long story short, this location was great, but as a company U-haul, you are AWFUL

Chris P. 
Rating:
3.0

The tow hitch was very noisy whenever we went over bumps.

Sucia D. 
Rating:
5.0

Customer did not leave a comment.

CHRIS A. 
Rating:
5.0

Nice lady & husband owners!

Bradford W. 
Rating:
4.0

in general the truck was in great condition and clean, however the windshield needed to ba cleaned. The interior side of the windsheild was dirty and when facing the sun, the visibility dropped to almost zero. Fortunately I had glass cleaner available to me and I was able to clean the vehicle before I departed.

Larry L. 
Rating:
4.0

They were friendly and helpful. My son in law had reserved in Bellevue for their move, but ran into really unhelpful terrible people and what he thought was reserved, was not. So, Saturday morning I was calling around our area, and she was the most friendly helpful person and had something for us at the last minute! Yay!

Warren G. 
Rating:
5.0

Customer did not leave a comment.

wesley C. 
Rating:
5.0

Accommodating and pleasant staff.

Christina A. 
Rating:
4.0

The owners are very helpful and friendly.

Paul W. 
Rating:
4.0

It's a very rural location but it functional

Arnold R. 
Rating:
2.0

The worker did not show us how to pull down the side metal bars on the trailer so that we could get in and out of our car. My husband had to crawl through the windows trying to figure out how to get in and out.

Caitlin V. 
Rating:
5.0

Loved renting from here. They were kind and helpful and I would rent form them anytime.

Heather M. 
Rating:
3.0

Very friendly and helpful lady at the nice Anacortes Uhaul location. Nice office, although tricky to figure out where it was on the property when we first arrived. No bathroom was a bit of a problem after an hour drive from the Bellingham Uhaul, where I had ordered a 26ft truck for Saturday, but they sent me to Anacortes to pick up a 20ft truck instead when they had two on their lot as well as the 26ft truck I reserved a week in advance! I also had to pick up an auto transport in Sedro Wooley, which took me all day to round up Uhaul's equipment and get back to Bellingham, when I was supposed to be loading my storage truck and back to Portland on Sunday. Because of lack of space on the smaller 20ft truck, I had to pay $90 to the local Ferndale dump in order to throw away a queen bed, canopy, rack, 3 pc vanity dresser set, book cases, shelves & a scooter project with a new 150cc engine to the nearest dump station for which Uhaul compensated me $90 for my $500-1000 of furniture & 150cc scooter. Let me make very clear that the good folks in Anacortes had nothing to do with my bad moving experience last weekend because of Uhaul in Bellingham, Meridian Park, who make their customers round up the wrong rental equipment in distant Anacortes and Sedro Wooley. The nice professional lady at Anacortes basically softened the blow of bad business policy of Meridian Park Uhaul in Bellingham as far as I'm concerned.

Renee D. 
Rating:
5.0

Thank you for ALL your help

JAMES E. 
Rating:
5.0

They were so nice and accommodating. Would definitely recommend this location for Uhaul services!

Evan T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Returned after hours.

Mark W. 
Rating:
5.0

The online reservations website is a horror! I put in the verification code 4 times and kept getting another one to enter because the website did not have the first 1-4! It did not take my request for insurance. There was nothing to tell you what page you were on, where you need to be, or how to get there. SO frustrating!!

Susan B. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Thanks for a great experience - owners are extremely friendly!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Another dealer in Friday Harbor Washington rented my trailer to another customer even though i had a confirmation. So i had to drive to Fidalgo Bay incurring $250 in expenses. i want my money back from the Friday Harbor dealer for expenses to go to Fidalgo Bay. Fidalgo Bay dealer is really good.

mike H. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
No reviews have been submitted for this location.

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