Customer Reviews for Fidalgo Bay Body Shop
(U-Haul Neighborhood Dealer)

803 reviews

7546 St Rte 20   Anacortes, WA 98221
(On the highway 20 spur that goes to Oak Harbor)

(360) 293-4775

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/17/2022: 9:00 am - 12:00 pm
  • 5/19/2022: 9:00 am - 4:00 pm
  • 5/26/2022: 9:00 am - 4:00 pm

Services at this Location:

Contact Us

(360) 293-4775

7546 St Rte 20
Anacortes, WA 98221
(On the highway 20 spur that goes to Oak Harbor)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/17/2022: 9:00 am - 12:00 pm
  • 5/19/2022: 9:00 am - 4:00 pm
  • 5/26/2022: 9:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
1.0

This is for U-Haul In general and not the pick up location specifically. I called 6 times to confirm our reservation and was told a different pick up location each time. The truck I reserved was not available and the customer service rep was very rude as if it was my fault. We needed to pick up our truck before the location opened so we tried to use the app— which didn't work. Tried to call the help phone number I was given and sat on hold for 25 minutes before giving up. Had to use the U-Haul website and it took 45 minutes to complete the pick up process. Terrible experience all around.

Brandon S. 
Rating:
4.0

I should have asked them to show me how to properly get into the driver's side of the truck. It was extremely difficult and I often felt I would fall backwards. The cab is very tight for a larger person like myself - it's a tight squeeze to get into the seat but ok once in. Nobody said anything that some of the lights automatically go off after the ignition and headlamps go off. This would have helped a lot to know this. I didn't want to think I would come back to a dead battery. They did go off and I finally realized just takes some time.

john K. 
Rating:
5.0

My first truck rental and it was all pleasant, easy, and a "breeze". Thank you U-Haul for helping me out with a smile.

Michael S. 
Rating:
5.0

I had a last minute need of a rental van, and I was surprised how quickly and easily I was able to secure it. Very personable staff.

Bob C. 
Rating:
5.0

Very sweet and friendly!

Mapusaga M. 
Rating:
5.0

UHaul should be honest about the advertised pricing. My "$19.95" pickup rental cost me $95.00 in all, for 3 hours and 40 miles. I will be sure to tell my friends!

Arlene C. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

No improvements necessary.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Don't change a thing owners are friendly and very helpful

Elton D. 
Rating:
5.0

Customer did not leave a comment.

Ken Q. 
Rating:
5.0

Nice people Good truck

KALVIN H. 
Rating:
5.0

The mileage charges were excessive

Terrance B. 
Rating:
3.0

For starters, a full gas tank would be good. Secondly, it felt kind of off that they make you pay per mile even if they can't get you a truck within 50 miles of whoever you need to be. If we already pay for gas, per mile should be less but just my opinion

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Nothing. Staff was courteous and professional and pick up and drop off went very smoothly. I would highly recommend this location.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

the garage door retaining mechanism failed and rapidly lowered striking me in the head, almost knocking me unconscious, I have a long bump across the top of my head, my neck was totally compressed and I felt the pain shoot all the way down my spine. I have called in for an emergency appointment w Dr.Thom, my Osteopath, for an appointment. You can be assured that I will bring legal action.

Thomas B. 
Rating:
5.0

The customer service at the location was excellent. However, corporate did not have the size of trailer that we needed and we only find that out the day before the move. The trailer was too small for the amount of furniture that we needed to move.

Cristal M. 
Rating:
5.0

Trailer was nearing end of life and needed an exterior cleaning. Roll-away door needs some attention as well.

Craig I. 
Rating:
3.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
4.0

Customer did not leave a comment.

Rona C. 
Rating:
5.0

Super friendly.

Beecher S. 
Rating:
5.0

Customer did not leave a comment.

mae J. 
Rating:
4.0

Customer did not leave a comment.

Elise J. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE N. 
Rating:
5.0

Customer did not leave a comment.

GRIFFIN B. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

JOE C. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

I really enjoyed talking with them and feeling good about renting a truck from that location.

JEFFREY S. 
Rating:
5.0

Cindy has her act together very well

KENNETH J. 
Rating:
5.0

very pleasant customer service!!

VALERIE A. 
Rating:
5.0

Customer did not leave a comment.

CURTISS V. 
Rating:
5.0

lower the prices, stop taking advantage of people, there is no reason why you had to raise the prices so much.

andrew L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN LUCIAN M. 
Rating:
5.0

Great customer service! Will use again.

JAMES H. 
Rating:
5.0

Very friendly and accommodating.

john C. 
Rating:
5.0

Very friendly and helpful above and beyond the call of duty. Thank you.

RICHARD M. 
Rating:
3.0

It gets very confusing at first but towards the end it gets resolved! 💕✨ in my opinion every good service for a small company

Noelia C. 
Rating:
5.0

Super easy, thank you!

Darrell D. 
Rating:
5.0

Great customer service!

MARCUS T. 
Rating:
3.0

Customer did not leave a comment.

Alaina D. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
3.0

I didn't get confirmation of return. Trailer is still in spot I left it two days later.

John F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

friendly folks that were on top of what i needed

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

vijay K. 
Rating:
5.0

Impeccable service ! Will return.

LAURENCE K. 
Rating:
5.0

Customer did not leave a comment.

Drannan T. 
Rating:
5.0

As always, stellar service at this location!

sam B. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Truck was excellent. Service was great. Thank you!

JON S. 
Rating:
5.0

Customer did not leave a comment.

LADON J. 
Rating:
5.0

Very nice people here. Very smooth experience.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

TRACY K. 
Rating:
2.0

I drove 20 miles to pick up the truck and the keys were not in the lock box. I lost my deposit on a hired crew i needed, and had to return the next day to get a truck. Totally inconvenient, all because someone forgot to put a key in the box.

Serrrah J. 
Rating:
2.0

Their customer service skills they need to be trained. Customers are not important. When asking a question, its hard to get any information. They like to word NO and use it without explaining the reason. Even so the same attitude to part customers. A smile would help.

Jonathan P. 
Rating:
5.0

Trailer worse for wear, roof leaked all other mechanical aspects in good shape & no issues for 1400 miles.

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Laurence K. 
Rating:
5.0

Customer did not leave a comment.

Laurence K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Friendly and efficient!

SAMUEL B. 
Rating:
5.0

I had a satisfying experience. The whole deal was excellent start to finish. The staff is knowledgeable and very friendly.

TROY S. 
Rating:
5.0

I have used this location a number of times and they are always very friendly and extremely helpful. I totally recommend them! I don't even live close to them anymore and I will continue to go back to them.

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

KLASE K. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Nothing exceptional experience thanks!!

SCOTT M. 
Rating:
3.0

Oldest enclosed trailer I've ever seen. Leaky. Stuff got wet. What a piece of junk.

COREY L. 
Rating:
5.0

It all went well and easy. Very happy with the service and vehicle.

GINA C. 
Rating:
5.0

Customer did not leave a comment.

JUNE P. 
Rating:
3.0

Customer did not leave a comment.

ORVILLE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

The lady who runs this U-Haul cite is Amazing and so sweet. She helped me with a problem checking in my U-Haul and was patient while we figured out the problem. Will definitely Recommend : )

Nicoll F. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Could not have been easier. Truck and equipment all perfect. Thank you.

TROY S. 
Rating:
5.0

Customer did not leave a comment.

SUNNI DAI A. 
Rating:
4.0

When we picked up the Uhaul it had smelt like it was used for hauling farm animals. When we pulled out the ramp it was caked on animal poop. We had to hose it off before using it.

SKYE J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

they were so nice,

JOHN F. 
Rating:
5.0

Customer service is exceptional

Christi M. 
Rating:
5.0

Wonderful service, very pleasant associate.

DOUGLAS MONTAGUE P. 
Rating:
3.0

Not as well equipped as a full fledged U-Haul rental location, but the staff is super friendly and very helpful.

RONALD J. 
Rating:
5.0

Very kind people. Flexible to my needs. Recommended.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Nothing….great staff!

ALFRED P C. 
Rating:
5.0

Staff was very knowledgeable and friendly!

Craig L. 
Rating:
5.0

Very friendly and helpful service- no complaints.

BRIAN S. 
Rating:
5.0

Best ever!!! Friendly Managers, good people!

JUDY G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS W. 
Rating:
5.0

Very friendly folks to work with. It is always a pleasure working with them.

Thomas H. 
No reviews have been submitted for this location.

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