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BOBBY S
Customer Reviews for Fidalgo Bay Body Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great!
RICHARD HThe staff was very friendly and helpful. The entire experience was excellent.
MATTHEW COwner is extremely nice, and equipment was in great shape. I always use them when I need a truck.
Seth DThe owner should have expected someone returning a truck that day. My dad followed me since I needed a ride after dropping off the truck. They acted like oh what you guys doing here as I'm checking the truck back in. Treated us like we shouldn't have been there or asked if I needed a truck. Like I am returning a truck, he's my ride, we aren't snooping around, I would never rent or return a uhal from this location. Oh and the owner was like, Me and my wife are going to a baseball game so it's like we were being an inconvenience.
MICHAELA AWonderful people at that location ! 5 *****
CRAIG LNothing needs improved. This is a really well run, helpful and friendly place. Pretty much my favorite interaction as a customer, anywhere
PETER BThey were great, helpful.
ELIZABETH BGreat customer service and super friendly people. She stayed open a later than posted hours to make sure I was taken care of, and was helpful with the trailer hookup. Will always rent from this location if I can.
DARREN EYou guys basically have this down. I plan on renting again soon.
JOHN LThey were very helpful understanding and kind I would definitely recommend and use them again.
ATKERSON HVery friendly
DANIEL FStaff very efficient and kind.
MARY CWhen setting up pickup location, I did Lake Stevens, WA and the day before, I learned i had to drive 50miles one way to Anacortes, WA to pickup. You did give me a discount which was greatly appreciated. I dropped off the rental truck and trailer on Fri 2/28 which it was set up for Sun 3/2. Napa in Powell, WY didn't know how to credit me back so I'm waiting on that from uhaul. Please call me at 425-343-8869
CYNTHIA NAll good and convenient.
Brad HVery friendly and accommodating
JON FIt was an after hour drop off, but the process was quick and easy.
JEREMY SVery helpful and knowledgeable staff. I was in and out quickly and on my way. Super friendly to deal with!
JAMES SCindi was a pleasure to work with!
Jack CVery sweet and helpful.
PAULETTE BGreat experience. Would absolutely recommend and use again.
RANDALL AThe service persons are exceptional.
GWENDOLYN DFriendly and helpful staff
CALEB NEverything was great
TERRY ONothing
DONNA WSuper friendly and helpful staff. Will use again.
ANDREW OMy pickup time was changed by U-Haul with insufficient warning. Put my schedule at risk. Equipment and truck were great. Used self check in by app
MARK DNobody was present when I left the truck at this location. I wasn't sure what or where I was suppose to park. My Grandson drove his truck there so I had a ride back home. He dropped the keys off at a drop box at office. There was a parking spot which fit the truck I rented. I was charged $141.xx more but didn't get an itemized statement. Otherwise my experience with U Haul was excellent, the truck was easy to drive, and I was amazed at how much fuel it used while making two trips for our move. I would definitely recommend U Haul to anyone. Thank you for your service. I would love an itemized statement for the extra charges. I'm not disputing the charges, I'd just like to know what they were for. Thank you again for helping make my move effortless.
PATRICIA GYou always give us excellent service👌☺️!! 😊 We always use you and will always continue to do the same. Thank you
LAURO MOur Anacortes Uhaul is always great to work with!
Julia SSite is not in good condition. Waited for the manager to show up after taking her grandchild to school. Gravel parking lot, appliance dolly was sitting in the dirt and had mud on it when we picked it up. Trailer was clean inside.
Mark FMy first reservation that was guaranteed was called and cancelled. The operator did find me another trailer an hour away. Not ideal as it would be a two hour round trip. The rate was discounted, but don’t send an email with a guarantee if you can’t honor the reservation. Very frustrating. I would have planned my whole day of moving very differently. And also the operator didn’t mention the new pickup location was only open until 1pm local time. A almost missed them being open. Again very frustrating.
KRIST HCustomer service was excellent.
William BI came in to rent a trailer to move trees and mulch and got the rental on Friday afternoon for the weekend. After two days of using it, I wanted to extend my rental for an extra a day and the location owner was very accommodating to extend my rental 2 days without an appointment needed. Will definitely come back and rent with this location.
DAMIEN CMy brakes were giving out while loaded
Chelston DNice people run this place. They're doing great.
TIMOTHY YThis is my new favorite location. I recently moved to Anacortes and needed a trailer to pick up furniture from the Navy Base. When I arrived, the trailer was pulled up near the office waiting for me. My contract was waiting for me, I was informed of the contract details and signed. I was able to pick up the furniture and drop off the trailer. This was a very smooth transaction. I entered their contact info into my phone because I will use them in the future.
JOHN FFriendly and helpful staff!
WILLIAM COutstanding owners - always a great experience renting from them.
KAREN FThe Dealer was great! U-Haul made us go from Canada to US to pick equpment up which was costly. The equipment, 20 ft Truck and Auto Hauler were in very poor working condition. Felt unsafe
Murray TVery exemplary customers service
MONICA CCabin was not cleaned. Found used condiment packages and a dirty sock.
JAMES SThe people at fidalgo bay body shop are top notch and U-Haul is lucky to have them representing the company. They are friendly, knowledgeable and Extremely helpful. However, U-Haul literally sent me to a different country to get this U-Haul truck and dolly. I'm from Canada, and they sent me to Washington state, USA to get the truck and dolly I booked. They also didn't tell me I'd have to go to the states until two days before my scheduled pick up. My pickup location was 2 hours away, plus waiting time at the border crossing (1 hour). This made for a 5 hour round trip to pick up my U-Haul. This is unacceptable. As compensation, I was given additional mileage and a free extra day. Which is also unacceptable as the extra mileage and day were swallowed up by having to drive to another country to get the U-Haul .... Plus I didn't need the truck for additional mileage or day!!!!
CARL BThe trailer I rented needs the “slide up” door serviced. It has a “sticky spot” which makes it hard to lift or lower the door. The proprietors at this location are wonderful people! They are friendly, helpful, and an absolute pleasure to work with! Doug LeClair
Doug LThis Uhaul location is a class "A" operation! Great people, great service.
MARK HThe people running it were super supportive and friendly. Had to change size and they had no issue and were reassuring.
AMALIE H