Customer Reviews for Fiesta Tapatia LLC
(U-Haul Neighborhood Dealer)

926 reviews

335 N College Ave   College Place, WA 99324

(509) 522-8231

Location Hours

  • Mon-Fri: 10:30 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 5/23/2022 - 5/24/2022: Closed

Services at this Location:

Contact Us

(509) 522-8231

335 N College Ave
College Place, WA 99324

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 5/23/2022 - 5/24/2022: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

The left tire was completely bald.

David B. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

Friendly, had the truck size I needed. Good place to go!

Craig A. 
Rating:
1.0

Was the worst U Haul location I have ever been too during the times I have rented your equipment. Very poor hours for a drop off only opens at 10:30 am even though the sign on near the door area says 10:00 am. Several customers arrived wondering where the proprietor was none of us were able to make contact with the store or U Haul reprehensive. If this is the best U Haul can have to represent the company I really don't know how or way the company uses this location. If I ever need U Haul equipment and I would be directed to come to this location for the rental I would use some other company.

Heather D. 
Rating:
3.0

Customer did not leave a comment.

GLORIA O. 
Rating:
4.0

Customer did not leave a comment.

Morgan A. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

Customer did not leave a comment.

Darrell A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

It was all good..

john L. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Josh P. 
Rating:
5.0

Excellent Service! Will go back again when I need another Box Van Rental!

Daniel W. 
Rating:
5.0

Great people🙂

Max F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

Customer did not leave a comment.

Gustavo L. 
Rating:
5.0

Tires on car transport were in less than adequate condition for the length of my trip; could have had a blowout - radial wires were visible on one tire, by the time I arrived at my final destination

Tavita T. 
Rating:
5.0

I was amazed by the experience. Exceptional customer service. They were extremely accommodating to what I needed and very friendly. I would highly recommend this place for any rental needs.

Ian M. 
Rating:
5.0

Tires on car transport were in poor condition Uhaul representative at the facility was AMAZING, provided phenomenal support

Tavita T. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

everything excellent

Kurt C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

A good place to get boxes and all the stuff you need to move.

ADRIEN R. 
Rating:
4.0

Rented a 5 x 8 trailer on short notice. It was there . Lights worked. Would do it again.

LANCE D. 
Rating:
4.0

The trailer I rented was clean and maintained for hauling. The problem was with the deck. One of the ribs on the deck was bent up on the edge bikes are loaded. When I unloaded my bike, a bottom guard on my bike got caught on the raised lip. The guard was knocked off. Fortunately, the guard was not broken. It looks like a lot of bikes high center when loading and unloading from the looks of the edge of the deck. The gate gate needs to be longer so touring bikes don't high center.

NICOLO M. 
Rating:
5.0

Customer did not leave a comment.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Everything was great. No complaints here.

DAVID D. 
Rating:
1.0

The truck I rented should have never been rented out to ANYONE period, as this truck was faulty and dangerous to rent out! When I rented it driving to my house, the truck pulled to the right, made squeaking noises on the right side, and the brakes did not work very well either. On the next day while driving to my destination, the truck's right front tire just exploded into pieces along side of highway 12 heading towards Pasco. I contacted owner, Paul, of Fiesta Tapatio, LLC told him what happened and I didn't know what to do. He told me to call the 1-800-uhaul number for assistance. I contacted the 1-800-U-Haul phone number, and after waiting on the side of highway 12, a Les Schwab employee came out to assist me, he changed the front right tire. During this time, he also noted that the right front hub was faulty and the truck was undrivable. So I contacted 1-800-U-haul phone number again and I had to wait several more hours along side of Highway 12 for a tow truck to show up and tow the truck to my destination. I am so glad that my 32 year old son was with me, as a single older female, I really didn't feel comfortable or safe waiting on the side of Highway 12 for hours by myself while this incident with my broken down U-Haul truck was handled very poorly as I may add. I do not feel there was good quality control on this truck prior to renting it out and I currently have a claim open for this rental truck incident. It was a extremely potentially dangerous situation. I, or my son, could have been seriously injured by this faulty truck when the tire blew out and I am just extremely lucky this did not happen to me or my son. This incident happened 9 miles from arrival destination and it occurred at 9:30 am it was not towed to my arrival destination until 4:30 pm on Saturday which was a ridiculous amount of time to wait around for this to be rectified. Then I had to contact the tow truck driver on Sunday to tow the truck from my arrival destination to return the truck to the Pasco U-Haul location off Court street.

DIANA S. 
Rating:
1.0

Place was not open. I was forced to use your rather unfriendly self-checkin process. You should never, ever send customers to closed locations without notufying them. Your self-checkin requires violating several security and privacy settings I use, e.g. turning on location services, sharing location, allowing camera access from web browser, etc

JOHN G. 
Rating:
2.0

Customer did not leave a comment.

Jessica C. 
Rating:
3.0

Reserved 20' at a more convenient location. Rep. called night before and said I would have to pick up the U-Haul at a different location at 9:00 a.m. Got another call later that night from that location saying they don't open until 10:00 a.m. which threw our plans off. Arrived at 10:00 a.m. and no one showed up until 10:15 a.m. causing me to be even further behind schedule.

Janis W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

Nothing

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Nothing, good place to rent when you need to.

DAVID B. 
Rating:
5.0

Nothing they were perfect

DYLAN N. 
Rating:
1.0

At drop off, even though the business was scheduled to open at 10am, nobody was there to receive the key. A half dozen customers were waiting outside on the porch.

JANET ANNE GRACE A. 
Rating:
4.0

Could not get the app to work on check out , tried over 30 times to get it to accept my odometer reading pictures. Gave up and left keys in drop box

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F. 
Rating:
3.0

Have the owner open his store on time. He was 15 min. Late. Multiple delays picking up the truck, took 45 minutes. Dropping off went smoothly because a second clerk was present. I have used this location before. Will probably go to another location in town before going back to this location.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

RUBEM G. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

The check-in and return process was very smooth with the APP

Anne-Marie B. 
Rating:
5.0

Great staff!

KARLA R. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Don't cancel my reservation at the last minute.

David S. 
Rating:
5.0

Customer did not leave a comment.

ALMA D. 
Rating:
5.0

Customer did not leave a comment.

AIDAN H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL J. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
3.0

I dropped off after hours and did not meet staff, though did call the next day to verify receipt of the equipment and the person I spoke to was friendly and professional

KATHRYN ANNETTE M. 
Rating:
3.0

It was 100 miles round trip to pick up trailer from this location.

MICHAEL L. 
Rating:
5.0

It wasn't clear on where to put the lock after I used it for mobile pickup.

Cheston B. 
Rating:
3.0

Facility was scheduled to open at 10 AM and did open until 10:15, setting everything scheduled back. Wash the windshield on the truck, I had a hard time seeing out of it. The truck speedometer was off 3 mph (read 60 mph at an actual speed of 57 mph), which in turn increased the mileage I had to pay for..

SCOTT M. 
Rating:
5.0

The truck had been rented multiple times during the time before I picked it up. The manager at the location was exceptional in service. There was a windshield wiper missing, and there was not a ramp, which I didn't realize until loading the truck later in the day. The slots for the ramp were there, but the ramp was not attached. Not sure if this is standard or not. This location has been amazing to work with!

NANCY B. 
Rating:
4.0

Customer did not leave a comment.

MARGARET H. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Very kind and convenient

RONALD DAVID B. 
Rating:
4.0

Customer did not leave a comment.

CURTIS A. 
Rating:
5.0

Customer did not leave a comment.

Wrandoll B. 
Rating:
4.0

They opened 15 minutes late. The person that assisted me was very professional and very thorough in explaining the rental agreement. Was very prompt. On a separate note booking needs to do a better job of making sure booking times match hours of the business. This delayed my schedule 2 hours and put my arrival at 11pm rather than the 8-9pm I planned for.

FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Our reservation was made four days prior to picking up equipment. A few hours before pickup, uhaul scheduling called and moved our pick up location to the next closest location. The pick up time was also charged. Also we had scheduled a six hour rental and that was also changed to four hours.

William L. 
Rating:
5.0

College Place location was ready for our return a day early - was very easy - wish car rental was as easy.

Lorraine M. 
Rating:
5.0

The electronic pickup process took a bit of head scratching to figure out but once through that all went very smoothly.

Dale P. 
Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
3.0

Customer did not leave a comment.

REBEKAH ROSEANN G. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

The U-Haul Web Site should have a more clear link or reference to the need to download and install the mobile app.

William B. 
Rating:
4.0

The reservation rental was available when we got to the UHAUL storage facility. It was well planned and available. Very professional.

CARL N. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

Lucas D. 
Rating:
3.0

It took us a long time to find the location because all Uhaul locations in Walla Walla and on Google Maps kept taking us to the same location that was incorrect. Once we found where we were going, the process was very smooth.

TIARRA S. 
Rating:
5.0

Incredibly friendly staff!! Went above and beyond to help us fix a problem that we had created!! They were AMAZING and so so helpful!!

TODD C. 
Rating:
5.0

This place was awesome..nice friendly people. Easy to get to and great staff

MELISSA H. 
Rating:
4.0

Customer did not leave a comment.

gloria L. 
Rating:
3.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

They were very nice and helpful. Tried to help me save money.

Andrew R. 
Rating:
5.0

The original location, Lighthouse towing, where I attempted to rent a truck, which I eventually cancelled was supposed to be open; it was not. The person who answered the phone was combative and dismissive. And the online system was difficult to use. The people at the location where I rented the trailer (which replaced the truck I intended to rent) were perfect in helpfulness and professionalism. This location is recommended. Due to my bad experience with Lighthouse towing, I am done with UHaul.

JAMES ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
4.0

Customer did not leave a comment.

COLLEENE BESS M. 
Rating:
3.0

Customer did not leave a comment.

Leigh M. 
Rating:
3.0

Its uhauls fault I had a bad experience. At first they changed my pick up location with out notifying me until I got there. It was supposed to be online 24/7, but the location I showed up at wasnt allowing it on the app and the physical location was closed. I spent 45min on the phone trying to get it sorted out. I finally did. Then I returned my uhaul one day early and wasnt refunded for bringing it back early. Will not ever use uhaul again if I can avoid it.

Tara P. 
Rating:
5.0

No known issue with drop off!

DEMETRIA E. 
Rating:
5.0

Ac on the truck we rented did not work, passenger door did not work. These problems were known of and was not relayed to me upon renting the u-haul did not find out until after getting it loaded with my household stuff. It was a very hot ride as it was 102 that day. Very nice people but very poor situation and nothing was done to try to make that right.

KYLE D. 
Rating:
3.0

Customer did not leave a comment.

SHANE B. 
Rating:
1.0

I had ordered furniture pads and a dolly and the They did not have either. The employer was late to open up which was 10:00am which is ridiculous in the first place. Horrible service!!!

MATTHEW W. 
Rating:
4.0

Great service. Located at a mini mart so you can grab snacks before traveling.

DANE C. 
Rating:
5.0

The owners of Fiesta Tapatia were wonderful. They went out of their way to be helpful. I will definitely recommend them to my family, friends and neighbors when they have a need for a UHaul.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

GREG ALLEN H. 
Rating:
5.0

The truck wouldn't let you put fuel in it...so after 2 trys I gave up and had to pay an extra fee for not filling it. Not sure what anyone could have done different. Still pleased with the service at this location.

Nicholas P. 
Rating:
2.0

Was charged for insurance that I didn't request and waited for the store to cash it out which did it happen until the next day

TIMOTHY MICHAEL V. 
No reviews have been submitted for this location.

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