Customer Reviews for Fifth Avenue Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fifth Avenue Storage

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Nasean H. on

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Counter man was very professional and honest with the entire transaction also credited me back my unused mileage very rare you find great customer service

Timothy M. on

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Very pleasant attitude and understanding to my situation .Thank you

Louis C. on

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mark h. on

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Barbara S. on

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ANGELA D. on

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Great help checking in and out. Great staff, and truck was in great condition. Ty!

Oscar G. on

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All went super smooth. We've used you already 3 times. Thank you so much.

WILFREDO G. on

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Mary B. on

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Antony R. on

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The best company to rent truck .

MO M. on

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Darrick R. on

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cindy w. on

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timothy k. on

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David R. on

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SUSANA M. on

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Wayne P. on

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Kevin T. on

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lisa g. on

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sean m. on

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melissa P. on

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When i returned the truck they charged me for more miles then i used and did nothing to resolve the situation. I stayed in the same town only used about 7 miles if that and charged me for 21 miles

Rowlamd o. on

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The return process was a joke. Your company didn't even know what the return location on my contacts was. You need to work on that!!

ilene d. on

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The office staff was nice and helpful.

Matthew H. on

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Judyana R. on

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leridania g. on

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Latoya J. on

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Jordan M. on

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The truck shook violently anytime I went between 40-50 ( so basically the whole time ) - it really needs an alignment or something but should not be on the road. Upon returning the vehicle I smiled and said thank you to the attendant who proceeded to tell me to move it. He was blatantly rude and continued to be rude after I said excuse me? His name is Richie. I have been in customer service for years and have not experienced something quite this bad in years. Your parking lot set up is absolutely horrible with no room left for cars that are trying to leave that are parked there as paying customers. You have illegally parked vehicles lined up in the very little space you actually have free in your lot which is ridiculous for the customer. Would never go back to this location, will spread the word about it and rethink my usage of U-Haul (corporate account)

joe l. on

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gary f. on

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WILLIAM G. on

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Great location I would use this location again. Everyone was very professional

Louis L. on

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Timothy P. on

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Love the mobile check in /check out!

jose p. on

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Pedro C. on

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Angela R. on

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Catherine G. on

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CATHERINE F. on

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leon n. on

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Sadia S. on

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Workers were very nice and provided me with two harnesses since I didn’t have any for my move.

Tamara C. on

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luke g. on

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The employees were extremely friendly and it was overall a very easy and pleasant experience.

ANTHONY B. on

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The guy at the counter was very helpful polite and knowledgeable!!

John F. on

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The ability to drop off the truck 24 hour using the Uhaul app was awesome. Taking pix from phone and uploading to me is very efficient and removes any potential problems.

devin R. on

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Vendor was very accommodating. Would definitely rent from them again in the future.

keith h. on

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I live in DeerPark. I reserved the small truck online at the DeerPark location. Was called two days later to find out that I would need to pickup the truck in Bayshore. About 5.6 miles away rather than 1.0 miles. I felt I wasted about $20.00 because of this. It is what it is, just throwing it out there

Jimmy P. on

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Jimmy was very personable, helpful and got us in and out quickly. We were lucky to get a truck so last minute! The experience overall was really positive. Returning the truck was even faster and easy. Definitely would recommend this location and U-haul for your moving needs!!! Happy New Year??

MARCOS C. on

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LORAINE P. on

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Jose R. on

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jeremy e. on

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Very understanding and customer friendly. I was hospitalized in the midst of the move and they extended me with no hassle. Actually, were very pleasant.

Steven W. on

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Wayne F. on

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The management tried very hard to assist me with my unusual requirements. All went well

Donald O. on

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Michelle S. on

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Jimmy was great, helped to make the transaction very smooth and easy.

GREGORY Z. on

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We were very impressed with the service we received. The staff was right on top of everything. I definitely would use 5th Ave Storage for my next truck rental.

nohora c. on

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Thanks

Janette Z. on

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The staff at this branch are super helpful & accommodating. As well as having uhaul trucks they also have storage facilities. I would recommended this place to everyone. After needing their services 3 times I do not have one complaint.

DEBRA O. on

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The office people were the best!!! Kind, respectful and extremely helpful! Will definitely recommend and use THIS location in the future!

betty m. on

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Mariah B. on

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The man text me from his private phone notes very uncomfortable

Rosalia A. on

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patrick V. on

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Your reps need to have a better attitude and more friendly, and polite. It's a shame I worked for uhaul back in the 90's and compare from then to now your representatives are rude , dont care attitude .

Wanda T. on

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Everything went well and as for the staff they were extremely helpful. When I tried to reserve the truck on line I wasn't able to but I called and Jimmy was able to help me. Overall I would recommend this Uhaul facility to anyone who is looking to rent a truck.

jerry v. on

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I wasnt walked around the vehicle to inspect it and i saw a dent i had to tell them about it

alex t. on

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VERY PROFESSIONAL STAFF GREAT , FROM PICK UP TO DROP OFF , VERY FAIR, AND FAST SERVICE

LARRY h. on

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Stephen H. on

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Very rude, when dropping off the trailer, was cursed at by the older guy because he said he didn't want it in the spot it was put in. Used the F word several times. I will be filing a formal complaint with the BBB. And let them know that UHaul is not providing good service. This is the 2nd time now I've had a problem with UHaul trailers and no one even offered help last time. Very dissatisfied with your company.

Candace W. on

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The male employee that assisted me with returning the truck was very polite, helpful, and kind.

Alisa W. on

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Michael G. on

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Great place, nice people

mauricio j. on

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Josh L. on

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Great customer service. Clean, quick and easy.

paul R. on

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paul g. on

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Ron F. on

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Good customer service when picked up. When I dropped off, the employee who received the vehicle was rude and disheveled.

conrad s. on

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Rey B. on

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Great customer service at pick up and at the drop off!!!

Andrew P. on

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Janette Z. on

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The staff was very helpful & accommodating that's why I keep coming back. Thank you for everything.

Nancy B. on

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Carlos V. on

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robert m. on

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Gr8 customers service, nothing to change. Thank you very much, Jimmy.

Brittany M. on

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Rich was amazingly helpful!!

Sandra F. on

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friendly service , good trucks

nick s. on

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Rob W. on

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good service

peter v. on

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Great Service Thanks

CURTIS V. on

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Location is too far from my home.

Laurie C. on

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MUSTAFA H. on

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Please compensate me for the inconvenience which i encounter at this location.

alice C. on

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Very nice experience! Renting a truck the day before a major holiday was effortless without a reservation. I was greeted warmly, and helped immediately :)

Wayne C. on

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Christopher C. on

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larry w. on

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Nicole N. on

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Went smoothly. Easy transaction. No issues.

Kenneth R. on

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David R. on

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The lot was a bit small, and we couldn’t get in the gate without permission. But otherwise the staff was extremely helpful and we had a great experience!

Krystal W. on

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We were charged for fuel prices after replacing what we used moments before dropping off the U-Haul. Please contact me to discuss this. Thanks 516-304-0406 Krystal Wilson

Carol A. on

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Only after knocking on the door repeatedly and calling - and leaving a message because no one answered - did someone finally come out to help me. They were rude - no greeting, no explanation, and grumbled at me when I asked for a hard copy receipt. The place was a mess as was the person that "assisted" me. I would recommend that Uhaul no longer deal with this location. I would avoid it going forward, regardless of the convenience of the location.