Customer Reviews for Fifth Avenue Storage
(U-Haul Neighborhood Dealer)

572 reviews

1614 5th Ave   Bay Shore, NY 11706
(1 mile north of Southern State Pkwy on the west side of 5th Ave)

(631) 892-3535

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(631) 892-3535

1614 5th Ave
Bay Shore, NY 11706
(1 mile north of Southern State Pkwy on the west side of 5th Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ilene D. 
Rating:
5.0

I've used this location several times ..vans always clean ..Customer Service is always courteous..Jimmy is a great guy!

BUFFIEE H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
4.0

Good guys always try to help.

roberto V. 
Rating:
4.0

Quick and convenient.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

Geremias H. 
Rating:
4.0

Rental truck smelled of cigarette smoke. Deodorize/clean more thoroughly

Richard K. 
Rating:
5.0

Getting more trucks

Roberto V. 
Rating:
5.0

Excellent experience

Fermin G. 
Rating:
5.0

Customer did not leave a comment.

matthew A. 
Rating:
5.0

Fast, easy, good customer service

Anthony L. 
Rating:
5.0

Nothing as far as I am concerned !! My experience was perfect and made my move so much easier and less stressful!!

joanne S. 
Rating:
4.0

Keep working with customers I say thanks

Raul C. 
Rating:
4.0

Customer did not leave a comment.

Evgenii G. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

Jimmy is a friendly guy and runs a good business.

James S. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

I was very happy with this location, I utilized this location a few times now. They are always professional and take care of me. I would recommend them for UHaul services. Respectfully, Tom

Thomas M. 
Rating:
5.0

I suggest having a U-Haul sign near the street... It was hard to find Thanks

Ricardo C. 
Rating:
1.0

Very disappointed that the equipment was not there. We were told that the person overbooked.We had to go to another location that was very inconvenient as we were on a time schedule. And that added mileage on to the truck. I know that there is not many options but we will look into someplace else next time.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

PAULWALTER G. 
Rating:
5.0

They were excellent! Definitely have great customer service. Would go back to them again!

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Mabel L. 
Rating:
5.0

Friendly people and good rates

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jair H. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Great friendly staff. It was a wonderful experience

Gena R. 
Rating:
5.0

Customer did not leave a comment.

Samantha R K. 
Rating:
3.0

It was an inconvenience for me to pick up at this location. I usually deal with East Islip U Haul. They did not have a car hauler and said I had to go to Bay Shore. I do not understand why a hauler was not available in East Islip. They had about 2-3 weeks for one to be gotten. East Islip always got one for me in the past.

Richard F. 
Rating:
5.0

I would recommend Fifth Avenue Storage. The staff was friendly and nice. They made the experience very pleasant.

john H. 
Rating:
5.0

Nothing Perfect clean every thing worked

George K. 
Rating:
5.0

Awesome service Great staff!

Donovan B. 
Rating:
5.0

Nothing everything went smoothly

Xiomara A. 
Rating:
5.0

Create more space for cars to come in and out or for people renting to park cars otherwise a very positive experience

Noel M. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

Vanessa I. 
Rating:
5.0

Everything went smoothly from start to finish!

Harry B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Professional customer service great guys to talk to. No hassle transaction from start to finish. Thank you.

Nasean H. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

Best Customer Service I've ever received from U haul!!

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

Very accommodating, honest guys that run this uhaul company. I highly recommend them.

Ann C. 
Rating:
5.0

Not a thing. Exceptional Customer Service

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Emerson D. 
Rating:
5.0

Customer did not leave a comment.

Jose Z. 
Rating:
1.0

The employees were very mean and impatient. I was constantly yelled at while trying to complete the exit survey

Nayel E. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Tail light was out on the trailer I had to drive to a different location and wait to have it repaired

william H. 
Rating:
5.0

Customer did not leave a comment.

Yolanda S. 
Rating:
5.0

Friendly, helpful, and easy to deal with. The staff took the stress out our stressful move day!

Anna B. 
Rating:
1.0

They (stuff) didn't wear mask, the truck was in really bad conditions, dirty. I was overcharged because I spend 4 milles and the bill charged 7 milles. Thanks.

Ruben D. 
Rating:
1.0

This location did not let me drop off the truck. They had no reservation for my storage. I was sent away. I went to bay shore and the service man helped me by letting me drop off the truck. He did not have the unit either. I now have paid upfront for two storage units because they did not have the size I reserved available. I am disabled and I cant carry my items as I planned. I have over $600 in additional expenses to hire people to help and for the additional storage. I have used UHAUL for almost 20 years and never had an experience this bad. I expect that someone will contact me immediately to discuss this issue.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

I was at another location and reserved a 9' van online. Went the day before to confirm. They told me all I had to do was come in the next day any time w/ID and credit card and the truck would be there. I needed the truck early in the AM. Got there and there was no one available to give me the van. They said the person would come in at 12 pm. I was there at 8 am. No one could help me. Called U haul in Bayshore and the rep told me to come right over. He had a van for me. Got there and his customer service skills were excellent!!! Everything went smoothly and I was 100% satisfied.

Ingrid A. 
Rating:
1.0

Reservation was not avail at the previous reserve location and it was a hassle to then drive to another place to get the truck

pedro C. 
Rating:
5.0

Customer did not leave a comment.

Cindy D. 
Rating:
5.0

Customer did not leave a comment.

umer P. 
Rating:
5.0

the truck cabin had a very bad cigarette smell. They should say no smoking inside the truck.

Wendy H. 
Rating:
5.0

They are very nice and friendly

md K. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Niekya S. 
Rating:
4.0

Passenger side mirror was extremely loose luckily I had somebody in the truck With me so they can constantly move the mirror so I can drive safely

Michael S. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Customer did not leave a comment.

nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Guichard V. 
Rating:
5.0

Excellent customer service

Mark D. 
Rating:
5.0

Customer did not leave a comment.

JAMESJOHN S. 
Rating:
5.0

Everything went very smooth !

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

wifredo B. 
Rating:
5.0

Quick & Efficient

JOSEPH R. 
Rating:
5.0

Excellent

Yeibi M. 
Rating:
5.0

The truck had just come back so there wasn't much time to clean it

Derrick S. 
Rating:
5.0

Customer did not leave a comment.

Odessa T. 
Rating:
5.0

Rich at 5th Ave Storage was very helpful in setting me up with everything I need. He made sure I had the right truck for the job at the right price. I would recommend this location to everybody.

Mike Z. 
Rating:
5.0

The only issue I had was the gas gauge when we picked up the truck was at a 1/4 of a tank. They told us that he had to drop it off at a 1/4 of a tank or higher. When he dropped it off, the gauge was between 1/4 and a 1/2. Bay Shore UHaul said it had to be filled up to full and said he should have taken a picture and then charged an extra $68.00. To me, that was totally unfair and more communication should taken place.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Nigel J. 
Rating:
5.0

Excellent atention y good costumer service. Thanks +++++

Flavio S. 
Rating:
5.0

Thank you , I was welcome at the pick up location, review truck operation , a great place for equipment!

Thomas F. 
Rating:
5.0

Excellent customer service.

Joshua L. 
Rating:
4.0

Customer did not leave a comment.

brad A. 
Rating:
5.0

I had a very pleasant experience and would definitely recommend U-Haul and this location in particular.

Lloyd P. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin F. 
Rating:
5.0

Please note, this is in regards to the website, not the location which provided exceptional service. The mobile website is horrible. Was unable to check in online because everytime I'd fill out the form it would say that a field was not filled in which actually was. Then when I was trying to return the rental , the site was complaining that it could not get the location. Location services were granted to the website and everything but would not work. Please fix the site.

Travis T. 
Rating:
5.0

Customer did not leave a comment.

Oscar V. 
Rating:
5.0

The person that helped me was very curtious & helpful.

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

Isac T. 
Rating:
5.0

Very nice guy. He was very friendly and the process was the fastest ever!!!

Rochelle P. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Kyara N. 
Rating:
5.0

The counter guy is very helpful and pleasant!

Sulma C. 
Rating:
2.0

The location supposed to be close ar 6pm but myself and other customers where there since 5 till 7 but no one where there to help,

Maguilna V. 
No reviews have been submitted for this location.

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