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Tracy S
Customer Reviews for Fifties Oil Change And Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place which also does oil changes was supposed to be closed on the Saturday I was dropping off. so I was going to have to use the U-haul app. Fortunately, when I arrived, although they were indeed "closed" there were people working on cars and the gentleman who came out to help me couldn't have been nicer. He did the check-in process for me, backed the truck into the parking space for me and even asked me if I needed a ride back to my new home which was a short distance away. These people know what customer service is all about and I couldn't have had a more pleasant experience. I would highly recommend this place if you are dropping off a U-haul.
Michael CReturned on a Sunday. No personnel was at location. Put keys in drop box. Very easy.
JEANNIE DThey gentleman that checked-in my return was so very sweet and a delight to talk to.
TaWanna AHe was very professional and polite. Would use again and recommend.
ZANDRA SAmazing people easy drop off, great location.
Eric GAnswer the phone, or at least let the customers know what to do in bad weather. This location, in snowy or icy conditions, is most difficult to traverse in because of its landscaping. Very Steep entrance/exit.
RUSSELL BCharged me 25 dollars for gas even though we filled it up before dropping off.
Kamryn HThey did not have the quantity of blankets, but they were honest about it and provided what they could. I was satisfied and happy with honest communication and being allowed to make a choice. Good business.
RACHELLE GI had given them a bad review,I ant to take that off. The charges were showing on my account twice and I was upset. This was not them it was with my bank and corrected, Fifites was very nice the truck was excellent ,it was very clean,location was not in a crowded area , I would recommend useing them I know it was a very week end and hard to get a truck and we were lucky they helped us
JOE MAs far as I’m concerned Do not change anything
TIMOTHY GMike was very nice and I would rent from him again. Thanks for everything, Mike!
SHANNON MVery friendly and helpful.
HOLLY LThe owner of this quaint little shop was super nice and helpful. Uhaul themselves were not - I would rent a moving truck from the gentleman again but probably not with uhaul.
ASHLIE LI delivered the trailer after hours and talked to no one at that location
DENA HGreat customer service I will definitely recommend Fifties to my friends and family keep up the good work 👍
SHAQUANA JFast and professional customer service. Thank you
Gabor KAt no fault of this location, this review is on the call center and the Rose City Storage and UHAUL. I am not paying the extra charges on this rental, they wouldn't even be there if Karen at yalls call center had not lied to me when I reserved the 5 x 7 storage unit, I was told I would get one month free with my truck rental, the guy I talked to to set up my truck rental, his name was either Andrew or Steven, he also said the same thing, but when I showed up to complete the storage set up on site at Rose City storage and Uhaul in tyler texas, I was informed that I didn't qualify and that she would NOT honor my one month free because I did not rent my truck directly from their site. So yalls call center is making promises to your customers that your store fronts aren't honoring. If it had not been for all this I would have been able to return the truck on time. With work and trying to find somewhere to store my stuff during store hours, I had the truck for 2 additional days, that I shouldn't have had to do. So thanks for causing a bigger headache than what I needed, and also trying to charge me for your mistake to begin with.
John FMake a sign to show where to park the truck.
Meagan CThe best U-Haul experience I've ever had. This place is fast, friendly and very accommodating. They offered me a free water and snack to take on the road with me... Wonderful people.
michael sWhen reserving I did accept any of the extras such as insurance coverage. Yet…U-Haul charged me $8 + tax for coverage anyway. Dealer couldn’t take it off. So U-Haul has some funny business going on. Will probably send a message to Tx Attorney General and at least let them know about this.
Mark SOriginally I was to pickup my rental at a different location. After arriving and finding that location closed even though I had a reservation confirmed, I was routed 50’s oil change. This operator was super helpful, pleasant to work with and will be my first choice next time I need a rental in Tyler. Plus the trailer looked brand new and was better than expected.
Joseph MWhen dropping off trailer, no one ever approached me.
Glen SFast very helpful process, Made renting a trailer very easy. Recommended place for ur needs.
eddie mI ordered online and opted out of insurance for truck and car dolly. Once I get to truck Dealer, he added insurance without asking or telling me he added full coverage insurance to both the truck and car dolly. I asked him how long I had truck for and he said 2 days. It was actually for 1 day. It showed I could get 54miles before getting charged for mileage. I was going 1way and it was 56 miles to destination before returning truck. I asked him about changing the drop-off location and he said he did, but alas it didn't happen. I had to talk to customer service twice to get everything fixed, if it's even fixed now. I'm not holding my breath. I'll never go back to rent from uhaul again. I will be sharing my experience with anyone who will listen.
Joshua BSatisfied
denise fExcellent service and great, friendly people! They most likely gained my service for vehicle maintenance as well!
Courtenay STruck empty fuel,and they don't have time to give me my recibo
Americo FAll is Good Customer Service was great
tim gRent me a trailer that doesn’t have damage done to it.
Tammy BNothing
William DThey were BY FAR my best U-Haul rental experience I’ve ever had.
Jarrin PFix that out to Mr Mike to hook the trailer up make sure all the lights were working the tires were good or should I say the tread awesome place I was recommend his business to any and all my friends just looking for a motorcycle trailer. Mr Mike keep up the good job
SEAN SAwesome store, owner was very very nice!
CLAIRE gThe app needs some help. Had some trouble getting lock box code when I picked up the truck later than scheduled. Also, couldn’t submit photos of the trucks condition upon returning it. The app kept reloading that page like I hadn’t take the photos already.
austin dCool, fifties feel and clean. Mechanic was nice and helpful. He was there by himself but did not make us feel that we were a bother. This was our first time there but will not be our last.
Kevin VUHaul needs to update hours of operation. He is open Saturday
Jason KThis place was incredible.
Mike SFriendly Owner and staffs, excellent service 👍🏽👍🏽👍🏽
Bryan MMy U-Haul rental experience was awesome.. The business was amazingly helpful and prompt. The facility was clean and people just very nice. So pleased with this place I discovered accidentally that I will return!!
Laura HThank you Mike for for being so friendly and courtesy.it was a pleasure meeting you.
francine mI give them 10 stars. Michael and his wife were most helpful. Their shop is the cleanest U Haul location I've ever been in.
max aBest uhaul experience ever at Fifties Oil change
Chris ANo improvements that I can think of… my 2nd time using this location in 3 weeks
michael aThis was a great experience! The location is decorated with a 50's them that is so much nicer than what you typically see at an oil change/truck rental location. The staff was very friendly and everything was very clean from the store, to the cab of the truck, to the back of the truck. I'll definitely be renting from here again.
Matthew BI was very pleased with the location and if I needed a U-Haul again I would go to them.
Patti MAll was good…
michael aIt would be preferable to offer a 1 day option
Peter F