This humble location was exactly what it needed to be. No complaints. It wasn't busy so we were helped right away.
KATHERINE W
Customer Reviews for Fillmore Building Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did NOT Like U-Haul texting my phone, sending me stuff on it, etc. What is wrong with a plain old paper contract?
THOMAS GThe location was ok, issue was with the entire process itself. I rented out a 15’ a week or so prior to moving out and then two days before they call to say it was unavailable but I could go pick it up in a city that was about an hour away. After showing I was displeased they offered a large truck at the same price rate to make up for it. I took it and scheduled to pick up at 7 am using the app. I was unable to do so because apparently after a 15 min hold on the phone, customer service stated my contract was not updated and so I needed to physically meet the owner to get the keys. Doors opened at 8 but he didn’t get there till 8:15-20ish. My couch delivery got rescheduled for days later because of my time delay this morning
JESSICA CNothing everything was perfect great location
paul pGreat customer service
daniel fGreat customer service!
RICARDO LHad a wonderful experience with U-Haul I will recommended to my friends
ANTHONY GEveryone was welcoming, Courteous and a pleasure to deal with. Thank you very much Harold.
ARMAN PYour guess is as good as mine.
MIHAI DThis location is awesome
greg VGreat service! Very helpful and made the move much easier.
Barry FVery helpful rep at location
Lori KEverything went so well. Appreciated Manager. He was very thorough in explaining everything. Took truck back a day early parked out front took pics placed keys in box. Thank you for making it a happy move
NORMA AThere was difficulties between the packers and the unpackers and the local U-haul offices. They had delays in getting the boxes even though the U-haul office was aware they are coming. It is also important to let customers know, that containers of any type that they pack may be flipped upside down during loading and unloading Unless containers are packed very tightly your contents can shift resulting in broken items.
Peregrine WService was excellent, made my moving experience much better.
MICHLELLE ONeed more inclosed trailers.
James LExcellent friendly customer service. It was just a little far from requested Oxnard, Ca pickup location
Priscilla OEverything was great
Victor GHave the trailer ready with air in all four tires don’t tell the customer we can change the flat tire in 15 minutes then take 2 hours to do it, they made me late for my mother’s funeral.then they installed a bias’s ply tire and the rest were radials, the trailer shook the whole way back to Reno. Safety chains were dragged by someone to the point they needed to be replaced also. Last the ball connection wasn’t tight 100 feet from pick up location.
Bill HGreat place to rent from and the owner was friendly and helpfull.
Gerardo GOwner of this establishment was very helpful thru the whole process .
Mark AI personally try to always go to this location due to the owners and the way I’m treated
CHERYL CThis location was not convenient for us. We had do drive over 20 miles to get the truck we needed. It could of been cleaner inside the can.
PAUL WMr. Foy is a very kind and considerate owner representing U Haul with the best of his ability
Cheryl CI love Uhaul as I have other choices the app experience is good thats how I book, pickup and return my rentals. I prefer to avoid people at this location especially Harold most say hes helpful and im sure it isnt his fault but his uhaul system on his end kept locking/freezing. I offered to call uhaul myself because he is a bit old school and doesnt like to deal with things it seems he has better things to do as this location has 3-5 different businesses. The app experience is great but the dealer uhaul system not so much. When I always checkin for my rental I always have to go through the checkin process again i.e. give my license again etc like why checkin through the app.
ERIK Grental was easy to complete counter person friendly and helpful no problem returning will do it again
MIKE BThe problem not the pick location it’s U-Haul itself, scheduled/reserved a trailer 3 months in advance and still had to drive 100 miles round trip to pick up trailer. Hope I never have to use them again. Customer service sucked big time!!!
Christopher TTruck was dirty and air conditioning didn’t work
RAVI BI was overcharged on my final bill this is the 3rd or 4th time this has happened.
Michael PVery helpful!!
RALPH GThe owner was friendly and got me through the paperwork in a speedy fashion!
Joy MHarold is a great guy. Gets you on the road..
Bob s$29.95? You have to be kidding me. After all the hidden charges and taxes I’ll never use u-haul again. There are other choices. Rip off!
Dana DButch is a long time family friend and always takes good care of us. We love our local UHual!
Brandy CPlease be more transparent on fees/deposit.
dee aLet them know about all fees and let them know that they will be paying a 100 dollar deposit that they won't be getting back for a few days
Anibal AHave all equipment ready. Wear your damn mask as required and as uhaul claims you’re doing. Have employee there and open on time. Notify uhaul and customer prior to arrival if not all equipment is available.
Michael HThe associates can begin to wear more masks considering we are in the midst of a global pandemic. Also my equipment was dusty and not well kept considering it was in the back of the lot and difficult to move out.
Selenia IHarold, the owner was most helpful and made the pick-up easy!
Peter GVery friendly and efficient customer service equipment clean as described on the reservation will definitely recommend this place
Cesar GGreat service and friendly guy!
John FExactly as described, very professional!
JOHN FClean the trucks and be at the counter rather than me looking for you
Michael DMake sure that there is the correct equipment that you need to have a safe and legal equipment.
Scot oGreat service
Jose Rone tire was worn into the wear bars, and during my trip I had another tire separate from the inner lining causing me to have to pull over and wait an hour to have it changed,
Kevin FNothing, all is well and kept clean and maintained.
Frank HNothing! Customer service was friendly and fast. We were on our way quickly.
Carlton SNot enough lighting at location and dirty
Maria CThe whole experience is one that I do not want to repeat. You had me pick up the trailer in a location that was closed for the weekend, then had me drive 45 minutes away for the trailer. I waited in line for two hours....plus other items that I will not post. Then when I was to drop off in the location provided me at time of my reservations, U-haul told me I had to go to different location due to not having the capability to support trailers. Would have thought that would have been known when I made the reservation. I drove another 30 miles further to drop off the trailer. At least the owner at Filmore was very helpful.
Rhonda MLocation was difficult to locate and access with 15-foot ttruck.
Johnathan SHarold was great. Made it easy in and easy out. Thank you. Patrick D Fillmore
Patrick DHow are your prices
Tom EOn site personnel was excellent. Helpful and knowledgeable. Online experience was sub-par. Link would not take photo of dr lic to verify ID as requested. Made reservation at one location, then 3 days later, was redirected to alternate location 45 miles out of my way. Issue was resolved by real person on the phone. UHaul people and rental equipment have always been great. Web experience needs to match that standard.
Victor JMore variety of trucks in the Fillmore and Santa Paula California areas
Carlos MHave what we order and paid for. In my case was a dolly. Did not have one at the time of pick up
Michael ZGreat
Alan FTruck size was not available, but the nice girl gave me a call within 30 minutes that it was returned and available. Truck was clean and full of gas.. Calculate the miles so you don't overspend
windy lYou need to improve the computer self drop off.
Sheri H