Customer did not leave a comment.kent R.
Customer Reviews for Findlay Auto Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not in good repair. Had major leaks and damaged properties.Patricia M.
Customer did not leave a comment.TONY D.
The staff rep was pleasant and helpful and knowledgeable. I recommend earlier pick up times than 8:00 AM.Ted J.
Customer did not leave a comment.ROB F.
Great service! Easy to access location! The vehicle could have been cleaned (better) before use.Carrie N.
Customer did not leave a comment.Greg C.
Communicate better if the truck is not going to be stocked with the proper equipment.Derrick S.
Customer did not leave a comment.Bill D.
Didn't see anyone. Dropped off Uhaul after hoursMichael G.
Customer did not leave a comment.Brady M.
Customer did not leave a comment.GERALD H.
It wobbled a lot while driving, not sure what the problem is with it, but lots of bouncing around and could only go 55-60 on the highway due to the continuous bouncing and wobbling. Needs looked at for safety of the next person renting it.Jan A.
Customer did not leave a comment.Cheryl C.
Not much. Very helpful staff.CHARLES C.
Customer did not leave a comment.KRISTIN C.
Customer did not leave a comment.JEROME F.
Customer did not leave a comment.MICHELLE D.
Fast and friendly..James C.
I hate checking in using the uhaul app. The app makes the process more difficult than it needs to be. I took photos and then was unable to upload them. Had to take new photos.JOHN G.
Customer did not leave a comment.CPT. CAITLIN S.
Everything was great!SCOTT L.
Customer did not leave a comment.TABATHA R.
The staff is very friendly and helpful. I will definitely use this location again.MICHAEL G.
License plate on this trailer expired 4 years ago!! Fortunately state troopers didn't notice it!!!TERRY E.
Customer did not leave a comment.Kathleen S.
Customer did not leave a comment.DANIEL E.
Customer did not leave a comment.MIKE M.
This location was very accessible, individuals were Great to work with. Explained and answered all of our questions without hesitation. I would HIGHLY recommend this location to anyone wanting to use a U-Haul.BRIAN F.
Easy to drop off equipment.Jeffrey B.
Customer did not leave a comment.Joseph M.
Nothing!! Doug your representative really helped us out.. Was friendly, answered all our questions. Rented truck and a trailer 6 times. Very appreciative of the service!GLENN B.
Great experience. Very helpful. Thank you so much!Brett D.
Customer did not leave a comment.Tyler G.
Dropped the trailer at 8:15 am had to return at 530 pm to the site to make sure it was checked in and I didn't get charged. It didn't show checked in on line. Hard to find anybody to help me at the shop.Dan S.
Customer did not leave a comment.Matt H.
I got charged almost $20 dollars for gas. I put seven (7) miles on it and put two and a half gallons of gas in the tank. It wasn't left idling at all either, because I know that's what is next. If these get just over one mile per gallon, you need to warn renters in the future.STEVEN B.
Customer did not leave a comment.JOSHUA R.
Site was closed during drop off.NIKOLAUS G.
Dropped off while facility was closed. Smooth online checkout process.Nik G.
Make sure windshield wipers work good.DARYL R.
Customer did not leave a comment.MARTIN R.
Customer did not leave a comment.JAMES E.
I was charged for fuel I didn't use ,truck was not full when picked up. The cost to rent and drive 92 miles was over 200 bucks the truck was 11+ years old and beyond its life cycle . Been a uhaul customer for years . thanks to deceptive advertising I'm no longer a customer, I used your truck 6 hours doubt I'll get a response ,Steve C.
I picked up the uhaul and I had ordered 2 dozen of the furniture pads and they only had 3 bags and said I needed to go to another location to pick up the fourth bag. So I did and they wanted to charge me again for them. Then I got back to start packing the uhaul and one entire bag of furniture pads was wet. I was not able to use them bc they were wet. So not happy at all about this.ERICA H.
Trailer was perfectDouglas D.
Customer did not leave a comment.MATTHEW B.
Customer did not leave a comment.Brian M.
The facility was open at 8AM and the trailer we reserved was ready to go. â‰ˆ We felt our rental was reasonably priced and well maintained. The guys were very helpful making pick up and drop off great.EDWARD R.
Customer did not leave a comment.KRISTINA S.
Even though I will not be recommending Uhaul to anyone in the future this drop off location was convenient, clean and the staff were very reasonable and helpful.Lyndsey W.
Customer did not leave a comment.Randall B.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.ERIC P.
Customer did not leave a comment.DENISE H.
Easy pickup and friendly employees.Chet T.
Customer service was outstandingMARTIN R.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.Pam T.
Customer did not leave a comment.Richard J.
Car hauler trailer rented out from Defiance with faulty tie down strap. Not repaired & no compensation. Required to purchase a cinch down strap for safe towing operation.leonard W.
Customer did not leave a comment.Ricky B.
All was goodEDWARD K.
Customer did not leave a comment.david S.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Orlando R.
We had to use online check-in, which was horrible. A worker was going into the building and we asked for help, but his response was, â€œwell I'm not on the clock so I can't help you.â€ It took us almost an hour to get approval for a code for the lock box, which wouldn't work. Then when we finally got the truck there was no equipment and dollies that we had ordered. Terrible check in experience!James M.
Customer did not leave a comment.Aaron J.
Customer did not leave a comment.Kellie C.
Customer did not leave a comment.Brett G.
Customer did not leave a comment.thomas W.
So I'm being charged $210 for a $20 truck and would love to know why.David A.
They adjusted for social distancing and were very accommodatingRichard S.
Customer did not leave a comment.BRAD B.