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Jaime R
Customer Reviews for Fine Fare Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I pay for a day I guess the day it’s 24 hours went I bring the truck back they charge me for other day I take the truck 10 pm and bring it back 12 am
SANTOS GBack of truck was Dirty and NOT swept out when I picked it up. Cab area had candy wrappers and so other garbage laying around along with a dirty rag. Otherwise staff was friendly and GOOD QUICK SERVICE.
SCOTT ASuper easy, ⭐️⭐️⭐️ ⭐️⭐️customer service
GRETTEL AThe Best service
WALTER SI had scheduled my pick up Sunday November 10 at 7:30Am. I was picking up a 10’ truck, I go to the store manager at 730 on time and he tells me he has an issue with the employee that she’s coming in late. I go get breakfast come back at 8 cause that’s when he told me to come back, I had to wait another 30 minutes for him to actually get on the phone and call the person. No one else is able to do the transaction except this person that hadn’t shown up for work. Wasted my morning, everything how I had set up my day because they didn’t have someone to work the counter. On top of that, the truck was messy with water bottles and even paperwork of the last person that used the truck cause it wasn’t clean.
Samir RI Am Always satisfied Whith your service Thanks
GLORIA MMe encanto la experiencia... Y el personal muy amable. Gracias
ANGEL Ethe facility that I use everything was Point , in and out keep that up and that will be great
SAM DWe had a pick-up at 8:00am. Nobody was there to help us. It was a Spanish supermarket and the communication was horrible. One of the workers (she was working the cash register was helping us, but it was difficult communication, she did try). The manager could have cared less. Never made eye contact with us when we were asking for help, he would walk away from us. The whole experience was frustrating.
JOHN KI love the experience keep up the good work.
SAMUEL EThe location being in Brentwood had to be my biggest gripe with it overall. The equipment was immaculate, and the staff were friendly. But the traffic patterns in that area were a mistake to the degree of choosing to drive a passenger ship through u-boat patrolled waters. I don’t think I’ve ever had a worse time trying to get to a building in my life. I love this company, and I’ve had nothing but positive experiences to do with everything from renting, to operating the machines you have. But good lord, please don’t recommend I set foot in Brentwood again. I’d rather drive 30 extra miles each way than go through that railroad crossing a second time.
TREVOR SMuy bueno 👌
Juan UPlease check out the vehicle with the next customer before they depart.
Carlos GMuy bueno
Juan UCharging the miles incorrectly- truck was not in good conditions to be on the road
Kelvin BLocation did not have any of the additional equipment that I had on my reservation. They were very rude and unhelpful. I had called the location and was hung up on several times.
Kenneth BNice.
Nicholas NMy truck wasn’t available I had to get downgrade to a 10 foot box truck only good thing it was the manager gave me a discount on the miles but overall the truck was so dirty you could barely see through the front windshield and also inside the vehicle was very dirty. I will probably not be renting from that store again.
Elvis CThe truck was very dirty inside cab and cargo area I had to sweep 2 times they didn’t discount anything for that
PEDRO CTruck should have been cleaner and maintained better. " Check engine light " was on plus napkins on floor and center console. Blankets and gloves that were not ordered were in rear of truck.
Stephen PVery good
JOSE VLo unico mal q encontre en el camion es q apestaba a sigarro pero entiendo q eso esta ageno a la empresa
Omar HBetter customer service
Jahmohan BGreat service
Steven RAlways be kind and helpful as you are ,
LUAKA MBeen doing this for 10 - 12 months each week ( 4 days in a raw ) never had a gift from U-haul, never had a free mileage and thank you for that. I will definitely find another rental more convenient for me….ENTERPRISE maybe might be better at recognizing my record. Thanks.
BOUBACAR AThey really helped me when I was long time waiting over the phone except but Mrs. Miriam she tried the best she could but she couldn't solve my problem about the location and transfer me and the other representative answered me but they make me wait for long time and hang up. But the employee the from 700 Suffolk Ave location was great.
Martha CI was there at 9 am but the lady in charge doesn’t come in until 10 am so a worker from the supermarket did the checkout and he knew so little about the rental that I ended up renting only the pick up truck but the transporter I had to get it from another store. Mileage was different from the original mileage so I ended up paying extra for the mileage
Galo MWhen I picked up the pick up truck the bed was dirty the mileage was off by 5 miles and the gas level was totally wrong .
KHALID SThis is a great place to rent a U-Haul truck. The equipment is one of the nicest and cleanest van I have ever rented from U-Haul. The U-Haul app really expedited the pick up and drop off experience. The people working the counter are friendly and efficient.
Thomas SClean the cargo and drivers compartments
Betty BThe vehicle had a TERRIBLE smell and the side sliding door fell off track easily.
Saralyn FThe truck was filthy inside. Food all over the place. Totally disgusting
Nicole SThis place was very shady they had truck available but kept saying it’s not but system showing it is. They was trying to hold the truck for someone else who had no reservation smh
Bernadine FCheck engine light on, uhaul place didn’t have phone scan in, staff barely spoke English, took approx an hour to get truck. Dokey wasn’t pre loaded. Truck also made weird mechanical noise during transport that was very loud at times.
Brandon WThe staff here didn't check for the attached chains on my car to the dolly and tried to drive my car off the dolly. When I got the attention of the staff to I gorm him he will damage my car he got out my car you'd the other staff it's not his responsibility to drive the car off the folly but did not acknowledge that its uhaul responsibility to detach the equipment from the vehicle. Because of that interaction he personally discarded my prescription glasses and credit card that I left in the vehicle. I went back the next day to make a complaint and obtain my items they were discarded with 24 hours later.
Neeka BThe trailer was not secured well and fell off mid travel. we had to contact uhaul roadside assistance to help us and it could have been dangerous.
Nicholas PThey charge me too much money, as it is possible that for less than an hour they charge me $73, when in other places I have rented they have charged me less money, for more time and more miles
Alvaro RExcelente servicio
carlos fTruck had no heat, dirty cab, rear door lock did not work, no hand truck or blankets. I had to return the truck a day early and rent a van from a known reliable dealer . I drove 2 hrs to Manhattan in 36 degree weather with no heat. I'm a regular uhaul customer and this is the first bad review I'v given
Richard F