Check engine light on, uhaul place didn't have phone scan in, staff barely spoke English, took approx an hour to get truck. Dokey wasn't pre loaded. Truck also made weird mechanical noise during transport that was very loud at times.Brandon W.
Customer Reviews for Fine Fare Supermarket
(U-Haul Neighborhood Dealer)
Brentwood, NY 11717
Services at this Location:
- Mon–Sun7 am–10 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carlos C.
The staff here didn't check for the attached chains on my car to the dolly and tried to drive my car off the dolly. When I got the attention of the staff to I gorm him he will damage my car he got out my car you'd the other staff it's not his responsibility to drive the car off the folly but did not acknowledge that its uhaul responsibility to detach the equipment from the vehicle. Because of that interaction he personally discarded my prescription glasses and credit card that I left in the vehicle. I went back the next day to make a complaint and obtain my items they were discarded with 24 hours later.Neeka B.
Customer did not leave a comment.Tyrus C.
The trailer was not secured well and fell off mid travel. we had to contact uhaul roadside assistance to help us and it could have been dangerous.Nicholas P.
They charge me too much money, as it is possible that for less than an hour they charge me $73, when in other places I have rented they have charged me less money, for more time and more milesAlvaro R.
Excelente serviciocarlos F.
Customer did not leave a comment.John S.
Customer did not leave a comment.Ethan R.
Truck had no heat, dirty cab, rear door lock did not work, no hand truck or blankets. I had to return the truck a day early and rent a van from a known reliable dealer . I drove 2 hrs to Manhattan in 36 degree weather with no heat. I'm a regular uhaul customer and this is the first bad review I'v givenRichard F.
The gas guage on the paper did not match the gas gauge in the truckkudura R.
Customer did not leave a comment.Carlos C.
Customer did not leave a comment.Jayden B.
Nice and friendly staffKaren S.
Muy buenoJuan U.
Customer did not leave a comment.GIROLAMO B.
Customer did not leave a comment.Denise S.
Absolutely nothing, everything was greatshanti K.
Customer did not leave a comment.Syed S.
Customer did not leave a comment.WILTON V.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.John A.
Flat tire as soon I got in the truck , very dirty . Wait over 2 hours for them to change the tire bad bad experiencePaulo B.
Truck was not cleaned, very dirty and dusty but other than that.....overall, the rental experience was decent. Very quick and affordable! I would definitely use this location again if I had the needElaina H.
My suggestion would be to have someone that speaks and understands english. Thankfully my dad was with me and the transaction went smoothly. The guy and service was friendly and helpful.Eli S.
Great customer serviceJoseph K.
One of the tires were flat, the associate grossly exaggerated the amount of gas that he stated was in the truck but when we brought it to their attention, our paperwork was amended.Duane S.
Customer did not leave a comment.ALDO B.
Customer did not leave a comment.Edward H.
Todo bienJuan U.
The appliances werent there when i rented the truck and the truck didnt even have air conditioning and its mid summer. You guys need to give the trucks service at least 1 a month.Suegie K.
Customer did not leave a comment.isai P.
Customer did not leave a comment.MELANY C.
Our experience was great. Excellent customer service, truck was clean .. I totally recommend Uhaul and the authorized dealer were we got from . Fine Fair on suffolk avenue.Vilma A.
Customer did not leave a comment.Reniery R.
Very easy location to get to. The staff were friendly, courteous, and professional. It all worked out very good.John H S.
Great staff very friendly and will accommodate you. Very understanding!!JAYDENRAMON B.
This location is the best it is a super market so if you are moving the best thing is that you can move and go food shopping at the same time. The staff at Fine Fair super market is the best and the prices are well taking that I am in long Island ny this is the best prices super market on long island.Rasheda G.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.OMAR C.
Nothing at all !!! This experience i had with the staff at fine fare was excellent ! Thank you. I will be doing business with this location again when ever i need u haul services.Alan A.
Customer did not leave a comment.Romulo R.
Customer did not leave a comment.earl C.
Nothing it was niceJOSEL A.
Customer did not leave a comment.Pedro A.
After getting the u haul .... I will never go to that location again because if the un profession of the workers there and not understanding that we had called n made sure we called so we would not get charged more !!! But yet they did it anywwy !!!! They were very shirt n nasty !!! NEVER AGAIN !!!!Erin K.
My account was noted with special instruction for the authorized dealer to follow. While at drop off location, I was told to inform representative of the notation. The representative then got her manager because she did not know what to do. He came over and proceeded to tell me he never has heard of what I was saying and finalized my rental, which he was not supposed to do without entering my gift certificate code. This code was given to me due to a mechanical issue from a previous rental from this same location. Manager was informed of this issue when I dropped but he apparently did not remember this happening at all although it happened one week prior. He kept repeating that I had to call U-Haul, for a refund to which I had already done. Hence why I was given a gift certificate to use for future rentals. He refused to try, and keep saying he has nothing to do with U-Haul.... weird. So I called U-Haul while at the drop off location. I was put on hold, after speaking to a representative who claimed she was now applying this credit to my next rental. After 1 hour and 36 mins of being on hold, I had given up for the day. As the authorized dealer was now closed.RACHEL R.
Todo bienJuan U.
Everything went very smoothly, except one thing. I made my online reservation at a location closer to my house, and several days later I was informed that it was switched to this location. Though everyone was pleasant and helped things go well, I lost about 15 minutes on both ends, and paid for an extra 8-10 miles.Michael G.
It was tricky to start the rental truck & it showed a notification for low tire pressure. We went back inside to the counter & they immediately asked if we couldn't start the truck. Wish they'd told us the trick to starting it before we went to inspect the truck!JOSHUA H.
Everyone very polite and explained everything van in good shapeMARGARITA S.
Customer did not leave a comment.william R.
Customer did not leave a comment.Alejandro C.
Customer did not leave a comment.ANTHONY R.
Van covered in snow. Kiosk gave me terrible customer service and did not want to give me another vehicle. They ended up charging me twice for another van that did not have windshield washer liquid in the middle of a snow storm. Terrible experience . Wasted an hour trying to resolved the issue at the kiosk and I had to ended up paying my mowers an extra hour. I need to be reimbursedEduardo E.
No one spoke English. The associate took the key and gave it to her co-worker. No one said anything. She went onto to help someone else and I waited for 20 minutes until the associate came and printed the receipt finally. The communication was horrible and she seemed upset that I didn't speak Spanish. Very unprofessional. I would not recommend drop off here or use this location.Johanna M.
Wait is too long , customer service was really badPETERSONMORAN N.
Customer did not leave a comment.AMANDA J.
Customer did not leave a comment.Michael L.
Had reservations went to pick up in east Islip, NY. totally out of the way and the trailer was not there , it wasn't returned. Had to wait for corporate to find another trailer. Made me late to pick up car as dealership was closed by the time I got there. A waste . Never have I had such a bad experience. I wasn't even offered a credit or nothing by corporate. The people at the locations were friendly and sympathetic though. I realized it was out of their hands and they were doing the best they could considering .MICHAELA B.
Everything was perfect!NANCY D.
I added a dolly rental which I did not receive. That was frustrating. I'd like a refund for the money I spent on the dolly. This is a busy parking lot. When I returned the truck there were no spots left to put it in. An employee came out and waited with me until a car left and I had to park it in a very tight space between two cars. I was petrified and annoyed. If you're going to rent U-Haul's out, there should be designated spaces for them so there is always a spot to return one to. The cab of the truck was dirty and smelled. There were leaves all in the back of the truck. There was leftover items, like microwave parts and pictures. I would not use this location again or recommend it to anyone.Amanda C.
Sent in information on this site pickup. Truck was the dirtiest U-Haul I've ever rented. Not to mention that there were dirty COVID masks left inside the unit and I had to clean out vehicle before use. Disgusting and overall disappointment in service, cleanliness and process. Why does a souped market even have access to rent U-Haul there is no cleaning bay or proper setup at this site. I rent multiple uhauls through the year and this was worst experience I've ever had with this company.JAMESR O.
Terrible customer service I waited about 20 minutes to pick up a truck at a supermarket. Then waited a 1/2 an hour outside in the cold while waiting for someone to inspect the truck after dropping it off.SALVADOR III L.
Owner was rude upon return because i had to extend for 24 hours after i explained i was in the hospital.KATHERINENICOLE M.
Everything was as it should, friendly people friendly serviceJose P.
Excellent and convenient location at shopping center with big parking place, excellent customer service people, very kind and knowledgeable customer representative, all worked out great, Thank you for excellent service and this opportunity , I will certainly recommend U Haul to anyoneJOSENATIVIDAD O.
Great peopleisaak B.
Customer did not leave a comment.AKWASIABOAGYE A.
My reservation couldn't be found in the system so it was cancelled and redone. Took an extra amount of time to get the rental. After that everything was ok. I'd use uhaul again the truck was better than expected from past rentals years ago.ANTHONYC R.
We reserved our truck in the Coram location. When we got our confirmation, it was for the Ronkonkoma location. When we got to Ronkonkoma location, we learned the previous customer hadn't returned the equipment and we had to go to Brentwood to pick up the truck. Once we got to the Brentwood location, it was difficult to find someone who spoke English well enough to understand we were picking up a truck. Overall, it was a nightmare.Christopher K.
Customer did not leave a comment.HENRY H.
Customer did not leave a comment.michael G.
Great service by the representative and the van was very well srvoce and comtfortableKarla J A.
Customer did not leave a comment.FELIPA M.
Customer did not leave a comment.Steve G.
The truck was dirty never cleaned and had a water leak that they must of know about because it had a pouch. Thats not good could ruin your items. ThanksLissette M.
Customer did not leave a comment.WENDELLC A.
Everything was professionalMarlo M.
Better training of those authorized to rent out equipment. The workers at this location were respectful but lacked knowledge of the renting process. It took an inordinate amount of time to correct a mistake while renting.LORENZO R.
place was inside a supermarket no seemed to know what they were doingMICHAELGARY B.
Customer did not leave a comment.Robinson G.
Customer did not leave a comment.RICHARDHERMAN P.
The overall experience was good. The process of getting the rental van went smoothly. However, I had requested a hand truck and was disappointed that one was not available.Kenneth B.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.NOEMI T.
Customer did not leave a comment.Anthony C.
I specifically removed the CDW coverage from the box truck when I made the online reservation because I have GEICO and I called them to find out if the truck would be covered and they said yes. However, when I went to pick up the vehicle it was added back and included in the final bill. I asked for it to be removed when I returned the vehicle and it was not removed.Alvorine M.
Info for what I needed on my car prior to pickup was awful. Trying to call main number was very frustrating and confusing, this is not the UHAUL experience I have had in the past. Trying to use the website was counterintuitive in terms of hitch info. I had to get an external link to hit the proper subdirectories. There's more butâ€¦DENNISC H.
Customer did not leave a comment.stefannie D.
Customer did not leave a comment.DONALD L.
I picked up a dirty van that had garbage on the floor and even had a used mask on the dashboard. I was pressed for time but I normally would have not accepted it in that condition. I was extremely disappointed.JOEL N.
This is probably one of the worse U-Haul places out there. I have rented a couple of your truck back in the past and have never had any complaining in regards. First off the truck that I rented was really dirty and stain everywhere plus there was trash all over and potato chips all over the floor.Griseris G.
Customer did not leave a comment.KENNETHGEORGE P.
Customer did not leave a comment.KESTONK P.
Kelly helped us set everything up. She answered all of our questions and was very polite and professional. When we dropped the truck off later on, the other girl, I forgot her name but can say she was amazing too, checked us out in the parking lot. It was so fast that I was shocked how easy. The store was very clean and everyone from the cashiers were nice, the guys selling phones were nice and the experience was so easy. We highly recommend this location.LAURIE L.
Customer did not leave a comment.EMANUELANGEL V.
Customer did not leave a comment.SHANTALALYSE DIA C.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!