No one spoke English. The associate took the key and gave it to her co-worker. No one said anything. She went onto to help someone else and I waited for 20 minutes until the associate came and printed the receipt finally. The communication was horrible and she seemed upset that I didn't speak Spanish. Very unprofessional. I would not recommend drop off here or use this location.Johanna M.
Customer Reviews for Fine Fare Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wait is too long , customer service was really badPETERSONMORAN N.
Customer did not leave a comment.AMANDA J.
Customer did not leave a comment.Michael L.
Had reservations went to pick up in east Islip, NY. totally out of the way and the trailer was not there , it wasn't returned. Had to wait for corporate to find another trailer. Made me late to pick up car as dealership was closed by the time I got there. A waste . Never have I had such a bad experience. I wasn't even offered a credit or nothing by corporate. The people at the locations were friendly and sympathetic though. I realized it was out of their hands and they were doing the best they could considering .MICHAELA B.
Everything was perfect!NANCY D.
I added a dolly rental which I did not receive. That was frustrating. I'd like a refund for the money I spent on the dolly. This is a busy parking lot. When I returned the truck there were no spots left to put it in. An employee came out and waited with me until a car left and I had to park it in a very tight space between two cars. I was petrified and annoyed. If you're going to rent U-Haul's out, there should be designated spaces for them so there is always a spot to return one to. The cab of the truck was dirty and smelled. There were leaves all in the back of the truck. There was leftover items, like microwave parts and pictures. I would not use this location again or recommend it to anyone.Amanda C.
Sent in information on this site pickup. Truck was the dirtiest U-Haul I've ever rented. Not to mention that there were dirty COVID masks left inside the unit and I had to clean out vehicle before use. Disgusting and overall disappointment in service, cleanliness and process. Why does a souped market even have access to rent U-Haul there is no cleaning bay or proper setup at this site. I rent multiple uhauls through the year and this was worst experience I've ever had with this company.JAMESR O.
Terrible customer service I waited about 20 minutes to pick up a truck at a supermarket. Then waited a 1/2 an hour outside in the cold while waiting for someone to inspect the truck after dropping it off.SALVADOR III L.
Owner was rude upon return because i had to extend for 24 hours after i explained i was in the hospital.KATHERINENICOLE M.
Everything was as it should, friendly people friendly serviceJose P.
Excellent and convenient location at shopping center with big parking place, excellent customer service people, very kind and knowledgeable customer representative, all worked out great, Thank you for excellent service and this opportunity , I will certainly recommend U Haul to anyoneJOSENATIVIDAD O.
Great peopleisaak B.
Customer did not leave a comment.AKWASIABOAGYE A.
My reservation couldn't be found in the system so it was cancelled and redone. Took an extra amount of time to get the rental. After that everything was ok. I'd use uhaul again the truck was better than expected from past rentals years ago.ANTHONYC R.
We reserved our truck in the Coram location. When we got our confirmation, it was for the Ronkonkoma location. When we got to Ronkonkoma location, we learned the previous customer hadn't returned the equipment and we had to go to Brentwood to pick up the truck. Once we got to the Brentwood location, it was difficult to find someone who spoke English well enough to understand we were picking up a truck. Overall, it was a nightmare.Christopher K.
Customer did not leave a comment.HENRY H.
Customer did not leave a comment.michael G.
Great service by the representative and the van was very well srvoce and comtfortableKarla J A.
Customer did not leave a comment.FELIPA M.
Customer did not leave a comment.Steve G.
The truck was dirty never cleaned and had a water leak that they must of know about because it had a pouch. Thats not good could ruin your items. ThanksLissette M.
Customer did not leave a comment.WENDELLC A.
Everything was professionalMarlo M.
Better training of those authorized to rent out equipment. The workers at this location were respectful but lacked knowledge of the renting process. It took an inordinate amount of time to correct a mistake while renting.LORENZO R.
place was inside a supermarket no seemed to know what they were doingMICHAELGARY B.
Customer did not leave a comment.Robinson G.
Customer did not leave a comment.RICHARDHERMAN P.
The overall experience was good. The process of getting the rental van went smoothly. However, I had requested a hand truck and was disappointed that one was not available.Kenneth B.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.NOEMI T.
Customer did not leave a comment.Anthony C.
I specifically removed the CDW coverage from the box truck when I made the online reservation because I have GEICO and I called them to find out if the truck would be covered and they said yes. However, when I went to pick up the vehicle it was added back and included in the final bill. I asked for it to be removed when I returned the vehicle and it was not removed.Alvorine M.
Info for what I needed on my car prior to pickup was awful. Trying to call main number was very frustrating and confusing, this is not the UHAUL experience I have had in the past. Trying to use the website was counterintuitive in terms of hitch info. I had to get an external link to hit the proper subdirectories. There's more butâ€¦DENNISC H.
Customer did not leave a comment.stefannie D.
Customer did not leave a comment.DONALD L.
I picked up a dirty van that had garbage on the floor and even had a used mask on the dashboard. I was pressed for time but I normally would have not accepted it in that condition. I was extremely disappointed.JOEL N.
This is probably one of the worse U-Haul places out there. I have rented a couple of your truck back in the past and have never had any complaining in regards. First off the truck that I rented was really dirty and stain everywhere plus there was trash all over and potato chips all over the floor.Griseris G.
Customer did not leave a comment.KENNETHGEORGE P.
Customer did not leave a comment.KESTONK P.
Kelly helped us set everything up. She answered all of our questions and was very polite and professional. When we dropped the truck off later on, the other girl, I forgot her name but can say she was amazing too, checked us out in the parking lot. It was so fast that I was shocked how easy. The store was very clean and everyone from the cashiers were nice, the guys selling phones were nice and the experience was so easy. We highly recommend this location.LAURIE L.
Customer did not leave a comment.EMANUELANGEL V.
Customer did not leave a comment.SHANTALALYSE DIA C.
The equipment should be maintained properly. The wheel straps ratchet on the tow dolly was hard to operate due to improper maintenance and no lubrication. Also the attendant need to be a little more knowledgeable hooking up the equipment. He did not tighten down the hitch when he attached the tow dollyDave S.
Customer did not leave a comment.SHARON M.
a new tow hitch people were amazing but the equipment was horribleFrank M.
The interior of the trailer floor was wet and smelled terrible, plus there is a leak somewhere in the roof of the trailer. A few boxes were wet when unpacking. I did drive thru rain, so apparently there is a leak in this particular trailer. However, i was pleased that trailer was safe and all lights worked.Peter M.
Customer did not leave a comment.KOUROSH E.
It was greatGlenn A.
Customer did not leave a comment.yoni D.
Customer did not leave a comment.Shaul H.
The counter person went above and beyond to make sure our needs were met. This will be my go to UHAUL location.Peter F.
No comment at this time. I was satisfied.Melody W.
None you guys already doing great service Thank youJOHNNY M.
Give a raise to the Lady that did checkout, as she was awesome! I've rented dozens of times, and never had a real great agent until now. I believe her name was Amy.ROBERT V.
I rented a car carrier. It was old and falling apart. The ramp was rusted half way through and after putting the car on the trailer the ramp bent and would not go back in so I couldn't move the trailer. I unhooked the trailer from my truck and drove home to get tools. By the time I drove home and got tools, drove back to the trailer and bent the ramp enough for it to go back into the trailer it was 3 hours later. After the car was off I had to bend the ramp back again to get it back into the trailer so I could bring the trailer back to Uhaul.JOHN STEPHEN P.
My experience is so bad they gave me small amount of gas and while I return the truck they demand 17 gallons and over charged me 80 $.Muhammad A.
100% satisfactionSIGIFREDO S.
Customer did not leave a comment.MARK S M.
Great Value... Ease of Rental was awesome - Thank you AmyPHILIP JR L.
Customer did not leave a comment.Royal R.
Customer did not leave a comment.Robert D.
I was unhappy with the equipment which was a car hauler. I recommended to uhaul that it should be removeD from inventory . Staff was friendly and helpful. All other equipment on the lot looked well maintained.ralph T.
Get an actual computer, laptop, or iPad for associate to use. Didn't feel comfortable having the associate use a mobile phone to handle my transaction. And the WiFi was horrible at this location. It took 30-45 minutes to pick up the truck, even with my checking in online ahead of time. And I ordered a furniture dolly but got a hand truck. When I asked the associate about it, I was told â€œthis is a furniture dollyâ€ ðŸ™„.A furniture dolly is flat with 4 wheels. A hand truck sits upright which is what they provided - and not what I ordered.Marguerite S.
Customer did not leave a comment.Angel C.
Customer did not leave a comment.Jessy V.
Change the oil regularly service light came on when I had itJOELJ A.
Customer did not leave a comment.ERNESTO J.
Nice serviceCarolina B.
Customer did not leave a comment.Stephan R.