Nothing it was a pleasure dealing with these people 🙏🏾
DUKE S
Customer Reviews for Fine Lines And Designs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paid for an appliance dolly. Upon arrival they did not have one available. Would have been nice to know prior.
George CI was very frustrated that the size truck I reserved wasn’t available. Although I was given a larger truck for the same price, I had to ask my son to help me because I wasn’t comfortable driving a 26’ truck.
Tricia BEasy pickup and customer service. Thanks!
Elizabeth WHave all of your trucks with ramp
John RThe truck had belongings in it when I got it and was absolutely filthy. We never did a walk through, the plate didn’t match the truck compared to the plate my rental said, the cab had a could odor but not dirty but the back was simply filthy. I did not make any messes but I sure wasn’t cleaning up others messes that shouldn’t have been there to begin with. This has been the worst experience so far. Very disappointed with this experience.
Jacqui MThe locks were difficult to unlock. There was no one to help or call for advice. Returning the truck was a hassle with taking all of the pictures. I appreciate the use of the vehicle but will not do the 24/7 pick up unless absolutely necessary. Thank you
Janet WIt was a bit tedious of a process to check in and out using the app. Checking in needed more clear directions on how to obtain code to get key for vehicle.
Deborah WLocation went above and beyond to help me. Great guy.
JAMES AGreat customer service and good communication.
Curt MService was great handler was great
Aaron PEveryone on both sides of the trip were pleasant and helpful.
Steven DFollow through with Uhaul company that vehicle was returned as I got a call from Uhaul the next day when/where I returned the truck.
Sarah MTruck that I had assigned was not useable. The location also was not open to help in the situation. I was charge for extra equipment that was not in the vehicle.
Calvin GThe trailer constantly leaked air from the back right tire and the vehicle needed oil desperately. It was not ready to be rented and was cleared no inspected before doing so. I plan on arguing for a refund.
Polly LGreat communication..
Andrew CExcellent and quick.
James PHorrible online experience. The app is a joke. I used U-Haul several times in the last few weeks and both experiences could have been way better
noel jGas was left below an eight of the tank so it was difficult to plan our first stop.
Karina BJosh at Fine Lines was and is absolutely amazing. He took care of all my needs!! Renting from him is painless and so so easy! This is the ONLY place I would rent a UHAUL from. I even sent a co-work over to Josh to rent his UHAUL. Thank you Mary Hicks
Mary HNo parking. Longest check in process I've had to date with uhaul. The locks for the keys were almost frozen and took two people to move the lever to get them out.
DEVON BI've used this location twice to rent a U-Haul and have been very pleased with the service each time. The service to check in has always been quick and easy and the attendants courteous and knowledgeable. This is definitely the only place I would rent from.
Katherine CExcellent
Diana MThe owner of the company was extremely helpful! Made it a great experience! I think his name was Josh! :).
NICOLE FNIce location and easy to find. The attendant was attentive and quickly got us checked in and the equipment assigned to us. There was a check engine light on when we started the vehicle up so had to go talk to him about that but he explained the issue and we went on our way. This location is in another business and when we got back, the attendant was busy and unable to process our check-out. He asked us to leave the key on the desk as he couldn't stop what he was doing. I was a little unsure about this as I wasn't sure what the final cost of the lease would be as there was to be an additional mileage fee added. I did receive the final invoice a couple of hours later and everything was processed correctly. Overall a good experience and I would definitely use this location again.
Katherine CThe location and people were very good at getting truck and returning truck. Did notice the truck had check engine light on and the tire pressure light came on. I just think this vehicle needs serviced. Everything else was typical UHaul.
Meghan RVery disappointed to have to pay more after turning it in a day early. No one ever told me that the max mileage was 144. My fault, I didn't read the fine print.
Shawn DThe check-in process took over 20 minutes and was hard to do. I am not sure if it was the website or cellular service at this location.
Adam FI appreciate the service's ease, but the truck needed to be cleaner and had the check engine light on when I picked it up.
Angelique HPlease continue greeting and welcoming your customers in the most, friendliest , and efficient way, that I experienced doing business with you. Looking forward to connecting with your UHAUL service again. “ THANK YOU “ 😃👍 ⭐️
marilyn rIt was fast, easy and good.
Janet BDropped the truck off after hours so I just used the mobile app to return it. Very small UHaul dealer so expect limited inventory if you are picking up.
James PTruck was parked in wet mud and could barely get out of parking lot. Cabin smelled like smoke. I paid extra for 10 moving blankets and none were in truck. Truck had warning on dash about low tire pressure. Not a great experience
nicholas vProvide a Dolly,I forgot to ask.Provide information about how much gas you get to the gallon,I paid $45.00 to go 50 miles and it was on E,your welcome I left more than I started with.It was an experience,yes an old woman can drive a truck,did use a step ladder to get in ,could of had an extra step,but manageable.HARD WORK,
Kim YIt didn't feel like a U-Haul location and has a VERY tiny parking area for the trucks, but all was good.
Robert MThe location wasn't open when we arrived. Owner arrived about 15 minutes later. Everything else went fine.
Russell Gwonderful owner, will definitely use this location to do business again.
Aliecia TSuper convenient, great owner help.
Michael WThe truck died and stalled the whole time. There was no live person to check in as promised. Called the two when the truck died, as told they wouldn't charge me but they did. Never again.
Robin TThe website, not user friendly. Especially for using the onetime phone system. Very confusing and didn’t know when each step was complete and when to move on to the next one.
Emily CThey will charge you double so DO NOT GO HERE!
Derrick WThe guy who checked in the truck was great! 2 thumbs up👍👍
MARIO RNothing very easy
Daryl PNone
Gerard DDidn't have equipment Lock combo was wrong
Sameer VThe lock didn't work accurately. The letters appear on both the front and back side, so it's unclear which side to enter the code to. Also, after attempting many times, basic lock rules apply and should be added to the U Haul instructions. This is of no fault to Fine Lines , but required me calling the contact early in the morning, when clearer instructions could have been provided. Also, when attempting to verify my identity, it should be explicitly stated that an alternative method of providing identification might be required. Most people don't travel with both their ID and passport. Calling a personal contact early in the morning might not be an option for a lot of people. The return process was 10x easier. No complaints whatsoever (thus far) with the return process!
Amanda MNot send anyone to this location Horrible customer service. Didn’t check in truck while we were there. Got charged for things we did not get told about. Not happy at all. I’ve never spent this much on a one day rental ever
DARIN MJosh was professional and friendly Great overall experience
Joyce LWhen we got there he had not yet checked in the truck from the last person, so we had to wait on that. What seemed more odd was that he didn't even go out to the truck to do it. When he spoke we could barely hear what he was saying. We also did not receive any paperwork from him so I figured everything was just online. However, my dad rented a truck a few days later in Kansas City and did receive paperwork for his rental.
Basil LKey drop in box - no human interaction.
Rick PThe agent we rented from was a pleasure to work with!! Professional and accomadating!! Thank you!!
Shauna mWas supposed to pick up the truck at 10am and the owner of the property never showed up. Luckily a general manager for Uhaul just happened to stop by this location and took care of the rental for me.
Patrick TDrop box was hard to find. The workers saw me and locked the door. The website was also down and I wasn’t able to get ahold of anyone to make sure I could confirm I was dropping off.
Madyson M