BEWARE!! Highly recommend using a different U-Haul location (or even a different company in general) Rented a 15 foot box truck. Had a 13 mile trip to destination and then 13 miles back. Which I just rounded up to 30 total miles. I paid the $15 insurance and then the normal .89 cents per mile. I put $10 back in the tank as that was enough to get back to where it was fuel wise. I drop the truck off, offer to give my fuel receipt and pay for the truck right there. Was told they would email me my invoice to pay. However instead of sending me an invoice to pay, they went ahead and charged my card and just sent me an invoice. To top that off my card was charged an additional $26.95 for a 5 gallon fuel charge. (Which means I paid almost $40 in fuel for a 30 mile round trip. ) I called the owner and he acted confused. Said he would call me back to figure this out. However he never called me back. These are the places you want to avoid at all cost. They will screw over their customers to fill their own pockets. USE SOMEBODY ELSE SO YOU’RE NOT IN THE SAME SITUATION!
Matthew J
Fine Lines And Designs LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lees Summit, MO 64063
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Customer Reviews
- 4.5 Average Customer Rating
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Bug spatter all over windshield, and a piece of molding by driver window was flapping. Other than that, it was a great experience and the people at pickup/dropoff were very nice.
PATRICIA PJust better preventative maintenance on the vehicles. This one’s got a door that doesn’t like to shut all the way, and the airbag needs to be serviced on it.
JEREMY BPut mounts in the trucks for a phone so you can use google maps safely.
Robinson MDidn’t check me in for 3 days so U-Haul thought I still had the car and was going to report it stolen so I had to go back up there to get him to check in the truck
deanna s