Van was covered with snow. Needed a snow brush, but it was not included.Cory S.
Finish Fine Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not provided a utility dolly, but was charged for it.Nithin K.
Have a sister franchise/ location, with a live agent, help customers get vetted, should this location be closed on weekends when online check in cannot be completed, ( eg. if you have a damaged driver's license photo)Keith R.
After the delays experienced at the pick-up location, I was anticipating a better drop off experience after a 12 hour day that should have been half that. The area surrounding this location was under heavy construction and added on nearly 30 minutes to our drop-off time. We were sent on a repeated wild goose chase to access the location as construction workers continuously turned us away, yelled at us, and lied about how to access the location, simply sending us in circles. This location should never have been a drop-off option if they knew this work would make it nearly impossible to access the location. This entire experience was abhorrent. Every time I called the help line, the staff was friendly and did the best they could from out of town. The staff I had to deal with and the overall experience, however, especially after having to plan a last-minute move executed entirely by myself and my husband alone in under a week, was inexcusably horrible.Ariel F.
Customer did not leave a comment.JACKSONMOSES D.
Customer did not leave a comment.BORISE S.
It is Finish LINE Motors not Finish FINE Motors. The wrong name makes it confusing for customers to find directions and hours etc.Susan C.
The location was well located, and the proprietor was polite and helpful. However, despite the trailer passing the validation test at pickup the lights disconnected during the drive. I was able to return by waiting till after rush hour but it was a dangerous condition that would have require road side assistance if it had been dark.Jody G.
Thanks for the great experience - I will definitely be using your services again.Steven C.
Fairly lengthy process to get the truck, despite everything being filled out in advance online.Chris C.
Customer did not leave a comment.Caleb P.
Great service and friendly attendantR G.
Customer did not leave a comment.Vithusan R.
Experience went very well. Extremely helpful to help resolve an issue with my trailer electrical wire and receiver. He got it done and went above and beyond!Mathew C.
Customer did not leave a comment.Lee C.
Rented a trailer. Poor service, no communication till you call them, no maintenance to equipment - cant open the gates from the begin and guy accepted that it need to be adjusted but didn't do anything - on a next day stuck with open gates, sight lights are burned out long ago - but who care? - they are only collecting money - even lazy to clean it inside.Maksim S.
Customer did not leave a comment.Boris S.
Upon booking I accidentally transposed 2 #'s on the phone # therefore I did not receive the message that my pickup location had changed until I arrived at my intended pickup in Bolton. they had no clue about my reservation but did give me a # to call and I was told the pickup was now in Concord another 20 minutes away total 40 minutes from my house. If someone had used my e-mail address which was also provided , this could have been avoided.Kevin T.
Customer did not leave a comment.Nomesio D.
Location was fine and easy to get to. Truck was clean and easy to identify. However, the online pickup process was frustrating. I spent 30 minutes waiting for approval, and then another 20 minutes trying to get a hold of customer service to rectify why the approval was taking so long; online chat received no response either. When I finally spoke to someone, the solution was to refresh the page. Almost an hour wasted of my day. Dropoff process was much smoother.Collins B.
Customer did not leave a comment.youngjin L.
Customer did not leave a comment.ZHONGBAO L.
The 24/7 pick up was the most ridiculous service I have ever used. We ended up getting stuck in the parking lot trying to figure out not only how to get it to work, but we also sat on theâ€waiting approvalâ€ page for over 20 minutes and overall it took about 45 minutes from arrival until we actually got the key for the U-Haul. It felt like an escape room that I didn't want to play. In addition I had requested a different pick up location and the day before they changed my order to this location which was 45km away from where the items that needed to be moved were. I called this location 3 times to see why this was changed and if there was not a closer one and nobody even bothered to answer the phone. Overall a really disappointing experience and I would never recommend.Justin K.
Only thing I would suggest is maybe changing the mobile pickup process to be quicker.Dino B.
I need someone to contact me! My experience cost me 2 days of no sleep. This is the second time this location has ruined my experience.Ryan W.
First and last time using Uhaul self-service truck share service. 1. Truck was in the wrong location from what I have booked and was confirmed in the confirmation email. 2. Pads and utility dolly were missing. You still charged me $7 for the utility dolly after a representative assured me I will not get charged for the missing equipment. 3. The owner of the shop called the next day and stated there was damage to the truck. I immediately drove to the location to find the truck parked at the same spot I left it the previous day without any damages. When asked the owner he waived me off by saying he called the wrong person. For some reason he did not think it was necessary to call me back and let me know of the error, making me worry and come all the way to the shop! Very disappointed...Mila E.
Customer did not leave a comment.Garett Z.
Customer did not leave a comment.Koushan F.
Be better prepared for the mobile check in process and give yourself more time.Salvatore C.
Customer did not leave a comment.Shahbaz P.
Customer did not leave a comment.Jamileh A.
1. I booked on the app, the locations computer froze and was able to access my booking. 2. The location had to call a supervisor to do the booking manually over the phone. 3. They billed me incorrectly by charging me $15 for Safe Move coverage after i signed a document to decline it. 4. I called customer service to return the $15 and they said someone will call me in three days. I had a horrible ecperience in my previous booking a few months ago so i asked to speak with a supervisor. I also told the agent i will call my card company and claim this is an incorrect transaction. The agent said I can do whatever I want to do. He then placed me on a hold for over 15 minutes. 5. The agent finally came back on the phone and told be the region manage approved the refund of the amount within 3 - 5 bus days. I think there should be a review of how clients are treated and spoken to when refund or issues like this are brought up. Refund reference number: 2154357O'Neil M.
Customer did not leave a comment.Oleksandr F.
My issues were not with this location, they were with U-Haul themselves, and this review system does not allow me to rate my experience of U-Haul's communications directly with me, which were not good.Angus R.
Let me make it clear that the vehicle was taken was of U-haul standards with no issue, however it is the location that was terrible. I took the vehicle by booking through 24/7 app for 24 hours and received a call in the morning from the staff or owner of the location literally threatening me to return the car as it is been booked at his end which is very unprofessional, I hope U haul takes appropriate actions on the location agentSaad B.
It took me 30 minutes to get the car. It seems the person was not trained properly and didn't know how to process it. I rent the car for 1 hour and just drove 25 km but he sent me a bill for 95 km. I called them and they fixed it. But as overall I expected more from a company as u-haul.Mehran A.
I used the app, but it doesn't work properly. I tried so many time to upload my picture without success. It was only possible using the website. I guess the app need some improvement.Pither T.
After my card was rejected I went inside the store to resolve the issue. The gentleman there was polite and nice. However, after a call with someone (from the central office I presumed) he ended up giving me the keys saying that I was fine to go. I ended up leaving the location with the truck only to find out later that I was driving a truck without contract because it was unpaid. I talked with a lady (Helen) on chat who told me that I had to return the truck because it could be reported as stolen. That was despite the fact that I had told her the exact location of where I was keeping it. I was half way through loading the truck at that time. I explained that I would go to the location to finish the process after I load the truck but she kept insisting that I need to return the truck. I left the conversation and I called support. Another lady there fixed the issue in under two minutes. She got my card number, the card went through and everything was resolved. The issue was not with my card as my bank clarified. This experience has really put me off.Christos G.