Customer Reviews for Finish Tech LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

The owner was not present when I showed up to get the trailer. I waited over an hour to get the rental completed. Zane was the employee on site and he was TERRIFIC! This location was given to me by the representative at 4399 Sunset Blvd. That representative was completely unsatisfactory! After completing the paperwork and connecting the trailer to my vehicle I asked where in Kennwick WA was my drop off. She stated they only do in town rentals. I specifically told her I was going to Kennewick, not Spokane! She said she was new and didn't know that Kennewick was not in Spokane! She quoted me a price of $150.28 for the trailer I was to pick up at Finish Tech. Once I got the paperwork completed at Finish Tech the new price was $167.70! Total frustrating experience!

Rating:

3.0

WE WERW SWITCHED TO THIS LOCATION BECAUSE THE LOCATION WE HAD RENTED FROM DID NOT HAVE OUR TRAILER

Rating:

5.0

Make sure the uhaul has a full tank of gas before leaving the lot. That would be very helpful.

Rating:

5.0

This was the quickest and easiest time I’ve had renting a car hauler trailer. The owner of this location is so helpful and kind and made everything so easy. The app wasn’t working when I dropped the trailer off early and he took care of everything. I will be using this location only from now on!

Rating:

1.0

The staff was super friendly and helpful. The vehicle itself needed maintenance badly. Tires were getting low and the battery connection was weak, causing the vehicle to not start. I had to figure it out on my own. When I asked if I could replace the battery and get reimbursement, I was told to wait. It would be much easier if Uhaul would let the customer make necessary fixes and get reimbursement. But I understand why they don't. Right before I got to my destination, some lights came on on the dashboard. I was able to temporarily fix my problems. The lady with roadside assistance who really didn't help me at all and has poor communication skills, acted like WE (she and I), fixed it as a team. She didn't do anything but take forever to find out she couldn't find a technician at my location. I then had to call another roadside rep for a status update on a technician, because the first lady failed to keep me updated.

Rating:

5.0

Awesome customer service

Rating:

3.0

I had a hard time finding this location in the dark/fog. I missed seeing another U-Haul truck parked at the location and drove right by the site before turning around and finding it minutes later. We parked the two trucks I rented in the parking area after the location had closed for the day at 5:00 PM and took the keys to the two trucks with me, as I didn't think it was safe to leave the keys inside the truck. The next morning I called the location to let them know I was delivering the keys immediately. When I arrived at the location, the gent on duty let me know his unhappiness at me parking in front of one of his large doors where he couldn't get other vehicles out of the garage. I apologized profusely, and he seemed his displeasure seemed to recede. Aside from this, everything was good.

Rating:

4.0

I reserved a truck at the N. Division location in Spokane. Two days prior to pick up, I received a message that they would not have a truck and I would need to go to a location in Airway Heights. This change required last minute arrangements to secure a ride out to that location. The truck was not already on site and a representative had to drive it out. This was curious as I didn't understand why the representative couldn't drive it out to my original location for pick-up, which was chosen due to proximity my home. The second pick up facility was 40 minutes away. My resulting frustration in logistics is separate from the friendly assistance of the associates assisting in person.